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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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28 Jun 2022 Maladministration Haringey Council (202118411) Case 202118411 · ASB/Abuse/Nuisance The leaseholder complains about the landlord’s handling of the application of contact restrictions. 23 Jun 2022 Maladministration Barnet Council (202010010) Case 202010010 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Jun 2022 Maladministration Hammersmith and Fulham Council (202016601) Case 202016601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s bathroom repairs. The subsequent complaint handling. 21 Jun 2022 Maladministration Brent Council (202122635) Case 202122635 · Old Property Condition migrated-2025 The complaint is about the landlord's response to resident’s reports of water leaking into her property, and its handling of … 21 Jun 2022 Maladministration Hammersmith and Fulham Council (202122553) Case 202122553 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 21 Jun 2022 Maladministration Southwark Council (202016554) Case 202016554 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling. 20 Jun 2022 Maladministration Broxtowe Borough Council (202122100) Case 202122100 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in the property. 20 Jun 2022 Maladministration Leeds City Council (202102384) Case 202102384 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 20 Jun 2022 Maladministration Leeds City Council (202106891) Case 202106891 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents reports of damp and water ingress. 16 Jun 2022 Maladministration Westminster City Council (202105601) Case 202105601 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord's handling of a gas safety check and asbestos. The landlord's complaint handling will … 15 Jun 2022 Maladministration Hammersmith and Fulham Council (202103713) Case 202103713 · Estate Management The complaint is about the positioning of fencing between the resident’s property and a neighbour. 10 Jun 2022 Maladministration Haringey Council (202101108) Case 202101108 · Managing Relations The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, … 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 10 Jun 2022 Maladministration Lambeth Council (201911393) Case 201911393 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s … 1 Jun 2022 Maladministration Greenwich Council (202122271) Case 202122271 · Old Property Condition migrated-2025 REPORT COMPLAINT 202122271 Greenwich Council 1 June 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 May 2022 Maladministration Arun District Council (202109998) Case 202109998 · Managing Relations The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint B). … 31 May 2022 Maladministration Barking and Dagenham Council (202101016) Case 202101016 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports of damp and mould in her property. 31 May 2022 Maladministration Hammersmith and Fulham Council (202103242) Case 202103242 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s floor. 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 30 May 2022 Maladministration Hammersmith and Fulham Council (202101528) Case 202101528 · Managing Relations The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due … 30 May 2022 Maladministration Lambeth Council (202104665) Case 202104665 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 26 May 2022 Maladministration Sandwell Metropolitan Borough Council (202106499) Case 202106499 · Financial The complaint is about the landlord’s response to the resident’s queries regarding the service charge and standard of services provided. 25 May 2022 Maladministration Brighton and Hove City Council (202120965) Case 202120965 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about her application for a mutual exchange. 20 May 2022 Maladministration Hackney Council (202118205) Case 202118205 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s report of a leak from the property above and the … 20 May 2022 Maladministration Lambeth Council (202121192) Case 202121192 · Financial The complaint is about the landlord’s handling of a refund into the resident’s rent account. 18 May 2022 Maladministration Kingston upon Hull City Council (202120796) Case 202120796 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway. 18 May 2022 Maladministration Sandwell Metropolitan Borough Council (202014265) Case 202014265 · ASB/Abuse/Nuisance The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated … 13 May 2022 Maladministration Barking and Dagenham Council (202017534) Case 202017534 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to … 13 May 2022 Maladministration Croydon Council (202104074) Case 202104074 · Managing Relations REPORT COMPLAINT 202104074 Croydon Council 13 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 Maladministration Haringey London Borough Council (202121817) Case 202121817 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints … 12 May 2022 Maladministration Newham Council (202011551) Case 202011551 · Estate Management The complaint is about the landlord’s response to a contaminated water tank. The Ombudsman has also considered the landlord’s complaint … 11 May 2022 Maladministration Haringey London Borough Council (202121406) Case 202121406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony window. 10 May 2022 Maladministration Southend-on-Sea Borough Council (202009843) Case 202009843 · Managing Relations The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her … 9 May 2022 Maladministration Lambeth Council (202106326) Case 202106326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from … 9 May 2022 Maladministration Lambeth Council (202115286) Case 202115286 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 29 Apr 2022 Maladministration Hounslow Council (202109038) Case 202109038 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports concerning antisocial behaviour from his neighbour. the landlord’s complaint … 29 Apr 2022 Maladministration Thurrock Council (202016111) Case 202016111 · Managing Relations The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue … 29 Apr 2022 Maladministration Westminster City Council (202009409) Case 202009409 · Managing Relations The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks … 28 Apr 2022 Maladministration Leeds City Council (202104606) Case 202104606 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property. 28 Apr 2022 Maladministration Waltham Forest Council (202118210) Case 202118210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 25 Apr 2022 Maladministration Epping Forest District Council (202014140) Case 202014140 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s report of a leak in her property. The landlord’s handling … 22 Apr 2022 Maladministration Hammersmith and Fulham Council (202100502) Case 202100502 · Information and data management The resident complains about the landlord’s handling of: a number of repairs in her property, and; her formal complaints. The … 21 Apr 2022 Maladministration Birmingham City Council (202012972) Case 202012972 · Managing Relations The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint. 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 21 Apr 2022 Maladministration Westminster City Council (202106183) Case 202106183 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in … 19 Apr 2022 Maladministration Birmingham City Council (202108749) Case 202108749 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated … 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.