Bristol City Council (202107993)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Oadby and Wigston Borough Council (202202740)
The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning services.
Harlow District Council (202121157)
The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back garden, and her safety concerns surrounding this.
Barking and Dagenham Council (202113701)
The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled her formal complaint.
Lewisham Council (202207293)
The complaint is about the landlord’s handling of:
Folkestone & Hythe District Council (202127345)
The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.
Thurrock Council (202102215)
The complaint is about the landlord’s response to the residents reports of an insecure front door.
Stroud District Council (202212935)
The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.
Derby City Council (202124724)
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
Lambeth Council (202115695)
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
Norwich City Council (202122852)
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
Epping Forest District Council (202214043)
The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.
Leeds City Council (202118443)
The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.
Hammersmith and Fulham Council (202117830)
The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.
Milton Keynes Council (201902957)
The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. Record keeping.
Newham Council (202111880)
The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her receiving a warning letter; The landlord’s response to the resident’s complaint about the conduct of an employee; The landlord’s complaint handling.
Westminster City Council (202205212)
REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Bristol City Council (202120397)
The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden.
Southwark Council (202102902)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.
Islington Council (202126743)
The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling of the related complaint.
Birmingham City Council (202122983)
The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.
Hammersmith and Fulham Council (202109579)
REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to […]
Harlow District Council (202209969)
The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint.
Camden Council (202112376)
REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey London Borough Council (202205995)
The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property.
Sandwell Metropolitan Borough Council (202204475)
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
Hammersmith and Fulham Council (202206648)
The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen roof leak. associated complaint.
Hammersmith and Fulham Council (202206018)
The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal complaint of this matter.
Leeds City Council (202205740)
The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s handling of the resident’s reports of foxholes in the back-garden.
Haringey London Borough Council (202202708)
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
Haringey London Borough Council (202210235)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
Birmingham City Council (202113825)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.
Birmingham City Council (202121986)
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
Lambeth Council (202208360)
The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns.
Birmingham City Council (202123521)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. …
Manchester City Council (202101585)
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
East Devon District Council (202210793)
The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over the tenancy of, and the associated repairs.
Basildon Borough Council (202112531)
The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.
Tamworth Borough Council (202128565)
The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments.
London Borough of Hackney (202114761)
REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Norwich City Council (202103925)
The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication with the resident in relation to the damp and mould in the property.
Westminster City Council (202016964)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial work needed to windows in the property. The associated complaint.
Sandwell Metropolitan Borough Council (202107285)
The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home.
Southwark Council (202111944)
The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s assertion that she had not been receiving the window cleaning …
Camden Council (202105321)
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.
Leeds City Council (202111464)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)