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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 Jun 2025 Maladministration London Borough of Islington (202331959) Case 202331959 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Jun 2025 Maladministration London Borough of Redbridge (202218043) Case 202218043 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202307372) Case 202307372 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the … 18 Jun 2025 Maladministration London & Quadrant Housing Trust (202325530) Case 202325530 · Managing Relations The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint. 18 Jun 2025 Maladministration Paragon Asra Housing Limited (202318241) Case 202318241 · Financial The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered … 18 Jun 2025 Maladministration The Riverside Group Limited (202332422) Case 202332422 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. A missing … 18 Jun 2025 Maladministration West Kent Housing Association (202420972) Case 202420972 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents … 17 Jun 2025 Maladministration Irwell Valley Housing Association Limited (202201762) Case 202201762 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 17 Jun 2025 Maladministration London Borough of Sutton (202420779) Case 202420779 · Local Authority / ALMO or TMO This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 17 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326403) Case 202326403 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Jun 2025 Maladministration One Housing Group Limited (202321871) Case 202321871 · Responsive repairs/activity The complaint is about the landlord’s handling of heater replacement work. 17 Jun 2025 Maladministration Paragon Asra Housing Limited (202425918) Case 202425918 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman will also investigate the landlord’s handling … 17 Jun 2025 Maladministration Places for People Group Limited (202426227) Case 202426227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about … 17 Jun 2025 Maladministration Redditch Borough Council (202331009) Case 202331009 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 17 Jun 2025 Maladministration Stockport Homes Limited (202338672) Case 202338672 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property purchase. 17 Jun 2025 Maladministration WATMOS Community Homes (202314779) Case 202314779 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the … 16 Jun 2025 Maladministration Clarion Housing Association Limited (202434138) Case 202434138 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of asbestos, damp and mould. 16 Jun 2025 Maladministration Estuary Housing Association Limited (202232040) Case 202232040 · Managing Relations REPORT COMPLAINT 202232040 Estuary Housing Association Limited 16 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 16 Jun 2025 Maladministration London Borough of Islington (202325132) Case 202325132 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled … 16 Jun 2025 Maladministration London & Quadrant Housing Trust (202110693) Case 202110693 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB). 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229887) Case 202229887 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated … 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333543) Case 202333543 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall. 16 Jun 2025 Maladministration Orbit Housing Association Limited (202438573) Case 202438573 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports … 16 Jun 2025 Maladministration Sovereign Network Group (202311949) Case 202311949 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 … 16 Jun 2025 Maladministration Stonewater Limited (202318054) Case 202318054 · Financial The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also … 16 Jun 2025 Maladministration Transform Housing & Support (202217201) Case 202217201 · Abbeyfield The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The … 13 Jun 2025 Maladministration Birmingham City Council (202426655) Case 202426655 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint. 13 Jun 2025 Maladministration Cambridge City Council (202230973) Case 202230973 · Local Authority / ALMO or TMO The complaint is about: Repairs to ceilings in the property. The associated complaint. 13 Jun 2025 Maladministration Citizen Housing Group Limited (202317813) Case 202317813 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports about: Aids and adaptations. Staff conduct. Fence repairs. 13 Jun 2025 Maladministration Great Places Housing Association (202228214) Case 202228214 · Estate Management The complaint is about the landlord’s handling of repairs to the: Garden Drainage Fencing Boiler/heating Loft/roof The Ombudsman has also … 13 Jun 2025 Maladministration Habinteg Housing Association Limited (202411853) Case 202411853 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains and smell of chemical fumes within … 13 Jun 2025 Maladministration Harlow District Council (202320003) Case 202320003 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (202324885) Case 202324885 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202433017) Case 202433017 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds. 13 Jun 2025 Maladministration Saffron Housing Trust Limited (202431509) Case 202431509 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 13 Jun 2025 Maladministration Sanctuary Housing Association (202312713) Case 202312713 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 13 Jun 2025 Maladministration Southern Housing (202233515) Case 202233515 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint. 13 Jun 2025 Maladministration Sovereign Network Homes (202433680) Case 202433680 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 13 Jun 2025 Maladministration Teign Housing (202328331) Case 202328331 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about rainwater drainage issues affecting the property and garden. … 13 Jun 2025 Maladministration West Northamptonshire Council (202331783) Case 202331783 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request that it clear or repair the gutter. The resident’s … 12 Jun 2025 Maladministration Barnsley Metropolitan Borough Council (202316004) Case 202316004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to an external wall. The associated complaint. 12 Jun 2025 Maladministration Bromford Housing Group Limited (202400932) Case 202400932 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence and the associated repairs. The resident’s reports … 12 Jun 2025 Maladministration GreenSquareAccord Limited (202224842) Case 202224842 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for a property move. Reports of antisocial behaviour (ASB). … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 12 Jun 2025 Maladministration London Borough of Islington (202332440) Case 202332440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a complaint about staff conduct. 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 12 Jun 2025 Maladministration Orbit Group Limited (202322144) Case 202322144 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of a latent defect, which caused a leak in … 12 Jun 2025 Maladministration Places for People Group Limited (202405073) Case 202405073 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.