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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "trust"

Decisions

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20 Oct 2025 Maladministration London & Quadrant Housing Trust (202339416) Case 202339416 · Managing Relations Decision Case ID 202339416 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Oct 2025 Maladministration London & Quadrant Housing Trust (202409790) Case 202409790 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding repairs and maintenance matters, and her associated complaint. 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202426691) Case 202426691 · Managing Relations Decision Case ID 202426691 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202447104) Case 202447104 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the collapse of a ceiling. Complaint handling. 17 Oct 2025 Maladministration London & Quadrant Housing Trust (202502221) Case 202502221 · Managing Relations Decision Case ID 202502221 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Raven Housing Trust Limited (202452870) Case 202452870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint. 17 Oct 2025 Maladministration Saffron Housing Trust Limited (202500059) Case 202500059 · ASB/Abuse/Nuisance Decision Case ID 202500059 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Oct 2025 Maladministration London & Quadrant Housing Trust (202327809) Case 202327809 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB), noise and the resident’s request to move. We have … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202335927) Case 202335927 · Managing Relations Decision Case ID 202335927 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Oct 2025 Maladministration London & Quadrant Housing Trust (202406718) Case 202406718 · Managing Relations The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling. 10 Oct 2025 Maladministration London & Quadrant Housing Trust (202325286) Case 202325286 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property. 9 Oct 2025 Maladministration London & Quadrant Housing Trust (202447088) Case 202447088 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: anti-social behaviour (ASB). damp and mould. pests. repairs. the complaint. 7 Oct 2025 Maladministration London & Quadrant Housing Trust (202344799) Case 202344799 · Financial The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint. 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202332554) Case 202332554 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports … 2 Oct 2025 Maladministration London & Quadrant Housing Trust (202417670) Case 202417670 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint. 1 Oct 2025 Maladministration Raven Housing Trust Limited (202332085) Case 202332085 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs … 30 Sep 2025 Maladministration London & Quadrant Housing Trust (202341608) Case 202341608 · Managing Relations The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202343685) Case 202343685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202345302) Case 202345302 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling. 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202422867) Case 202422867 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202452125) Case 202452125 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for … 29 Sep 2025 Maladministration London & Quadrant Housing Trust (202502116) Case 202502116 · Planned Works The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp. 29 Sep 2025 Maladministration Peabody Trust (202324996) Case 202324996 · Managing Relations The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp … 29 Sep 2025 Maladministration Peabody Trust (202448851) Case 202448851 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy … 26 Sep 2025 Maladministration London & Quadrant Housing Trust (202429960) Case 202429960 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 26 Sep 2025 Maladministration Peabody Trust (202336678) Case 202336678 · Managing Relations The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202340986) Case 202340986 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a power surge in the property. This investigation … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202401288) Case 202401288 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance and anti social behaviour (ASB). We … 23 Sep 2025 Maladministration London & Quadrant Housing Trust (202406860) Case 202406860 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202405373) Case 202405373 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 19 Sep 2025 Maladministration London & Quadrant Housing Trust (202347855) Case 202347855 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. … 19 Sep 2025 Maladministration Peabody Trust (202425616) Case 202425616 · Managing Relations The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, … 18 Sep 2025 Maladministration London & Quadrant Housing Trust (202403569) Case 202403569 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023. 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 11 Sep 2025 Maladministration Newlon Housing Trust (202324954) Case 202324954 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 10 Sep 2025 Maladministration Peabody Trust (202334037) Case 202334037 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 9 Sep 2025 Maladministration Newlon Housing Trust (202328186) Case 202328186 · Health and Safety (inc. building safety) The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered … 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to …