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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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16 Dec 2025 Maladministration Clarion Housing Association Limited (202505645) Case 202505645 · ASB/Abuse/Nuisance Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Maladministration GreenSquareAccord Limited (202514443) Case 202514443 · Managing Relations Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Maladministration Hyde Housing Association Limited (202505788) Case 202505788 · Managing Relations Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration LiveWest Homes Limited (202336483) Case 202336483 · Responsive repairs/activity Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Maladministration Moat Homes Limited (202514334) Case 202514334 · Managing Relations Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 16 Dec 2025 Maladministration Thrive Homes Limited (202436232) Case 202436232 · ASB/Abuse/Nuisance Decision Case ID 202436232 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 15 Dec 2025 Maladministration Coastline Housing Limited (202300842) Case 202300842 · ASB/Abuse/Nuisance Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Maladministration Paragon Asra Housing Limited (202434895) Case 202434895 · Managing Relations Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Maladministration Stonewater Limited (202508686) Case 202508686 · Managing Relations Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Clarion Housing Association Limited (202511221) Case 202511221 · Managing Relations Decision Case ID 202511221 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 12 Dec 2025 Maladministration Fairhive Homes Limited (202435735) Case 202435735 · Managing Relations Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Maladministration Places for People Group Limited (202440830) Case 202440830 · Managing Relations Decision Case ID 202440830 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Maladministration The Guinness Partnership Limited (202513912) Case 202513912 · Managing Relations Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Clarion Housing Association Limited (202420000) Case 202420000 · Managing Relations Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Curo Places Limited (202409175) Case 202409175 · Managing Relations Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 11 Dec 2025 Maladministration Hexagon Housing Association Limited (202337498) Case 202337498 · ASB/Abuse/Nuisance Decision Case ID 202337498 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 10 Dec 2025 Maladministration Citizen Housing Group Limited (202216028) Case 202216028 · ASB/Abuse/Nuisance Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 5 Dec 2025 Maladministration Citizen Housing Group Limited (202334141) Case 202334141 · Estate Management Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Maladministration Moat Homes Limited (202335827) Case 202335827 · Old Property Condition categories Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December … 3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Maladministration Curo Places Limited (202336482) Case 202336482 · Managing Relations Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Dec 2025 Maladministration Home Group Limited (202504624) Case 202504624 · Managing Relations Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 1 Dec 2025 Maladministration Hyde Housing Association Limited (202417706) Case 202417706 · ASB/Abuse/Nuisance The landlord had not responded in line with its complaint policy of the Code. 1 Dec 2025 Maladministration Southway Housing Trust (Manchester) Limited (202401793) Case 202401793 · Managing Relations Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Maladministration A2Dominion Housing Group Limited (202423628) Case 202423628 · Managing Relations The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Clarion Housing Association Limited (202508522) Case 202508522 · Financial Decision Case ID 202508522 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Homes Plus Limited (202332724) Case 202332724 · Managing Relations Decision Case ID 202332724 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Maladministration Islington and Shoreditch Housing Association Limited (202513635) Case 202513635 · Estate Management Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 28 Nov 2025 Maladministration Livin Housing Limited (202333335) Case 202333335 · Managing Relations Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 28 Nov 2025 Maladministration Moat Homes Limited (202345791) Case 202345791 · Managing Relations Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Muir Group Housing Association Limited (202412069) Case 202412069 · Managing Relations Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 28 Nov 2025 Maladministration Orbit Housing Association Limited (202432267) Case 202432267 · Managing Relations Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Origin Housing Limited (202416022) Case 202416022 · Managing Relations Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Paragon Asra Housing Limited (202444308) Case 202444308 · Managing Relations Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457) Case 202016457 · Managing Relations Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 28 Nov 2025 Maladministration Stonewater Limited (202325507) Case 202325507 · Estate Management Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration The Riverside Group Limited (202336456) Case 202336456 · Managing Relations Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Nov 2025 Maladministration Abri Group Limited (202509637) Case 202509637 · ASB/Abuse/Nuisance Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202335583) Case 202335583 · Health and Safety (inc. building safety) Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202424933) Case 202424933 · Managing Relations Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Home Group Limited (202401054) Case 202401054 · Managing Relations Decision Case ID 202401054 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 … 27 Nov 2025 Maladministration Moat Homes Limited (202441540) Case 202441540 · Managing Relations Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 …