Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" × Outcome: Maladministration ×

Showing 838 of 16,595 decisions matching "group"

Decisions

Most recent first
1 Oct 2025 Maladministration Anchor Hanover Group (202422120) Case 202422120 · Managing Relations The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling. 30 Sep 2025 Maladministration Abri Group Limited (202449534) Case 202449534 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. … 30 Sep 2025 Maladministration Anchor Hanover Group (202420861) Case 202420861 · Estate Management The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden. 30 Sep 2025 Maladministration East Midlands Housing Group Limited (202449137) Case 202449137 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. … 30 Sep 2025 Maladministration Sovereign Network Group (202430258) Case 202430258 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling. 30 Sep 2025 Maladministration Sovereign Network Group (202501881) Case 202501881 · Responsive repairs/activity The complaint is about the landlord’s handling of a repair to a leak. 30 Sep 2025 Maladministration The Riverside Group Limited (202343088) Case 202343088 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at … 30 Sep 2025 Maladministration The Riverside Group Limited (202347256) Case 202347256 · Managing Relations The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also … 29 Sep 2025 Maladministration A2Dominion Housing Group Limited (202344448) Case 202344448 · Managing Relations The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up … 29 Sep 2025 Maladministration Abri Group Limited (202433137) Case 202433137 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 29 Sep 2025 Maladministration Home Group Limited (202219606) Case 202219606 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in … 29 Sep 2025 Maladministration Jigsaw Homes Group Limited (202341761) Case 202341761 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of repairs to a communal car gate. 29 Sep 2025 Maladministration Places for People Group Limited (202348238) Case 202348238 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated … 29 Sep 2025 Maladministration Sovereign Network Group (202417316) Case 202417316 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of reports of anti-social behaviour (ASB) including discrimination and the request to … 26 Sep 2025 Maladministration A2Dominion Housing Group Limited (202439017) Case 202439017 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s boiler and radiator. 26 Sep 2025 Maladministration East Midlands Housing Group Limited (202428486) Case 202428486 · Managing Relations The complaint is about the landlord’s handling of a leak from the ceiling and the subsequent repairs. The Ombudsman has … 26 Sep 2025 Maladministration Sovereign Network Group (202405516) Case 202405516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress and associated repairs. The resident’s complaint. 25 Sep 2025 Maladministration A2Dominion Housing Group Limited (202418987) Case 202418987 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed … 25 Sep 2025 Maladministration Abri Group Limited (202447244) Case 202447244 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould. 25 Sep 2025 Maladministration Jigsaw Homes Group Limited (202452093) Case 202452093 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202303699) Case 202303699 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak to her property. We have also … 24 Sep 2025 Maladministration A2Dominion Housing Group Limited (202451673) Case 202451673 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Sep 2025 Maladministration One Housing Group Limited (202452263) Case 202452263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of faults with the communal lift. 24 Sep 2025 Maladministration The Riverside Group Limited (202416108) Case 202416108 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about grounds maintenance at his housing estate. 24 Sep 2025 Maladministration Walsall Housing Group Limited (202445292) Case 202445292 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 23 Sep 2025 Maladministration Home Group Limited (202405842) Case 202405842 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about damp and mould in his property. Complaint handling. 23 Sep 2025 Maladministration Sovereign Network Group (202338287) Case 202338287 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated … 23 Sep 2025 Maladministration Sovereign Network Group (202444520) Case 202444520 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower rail repair. 23 Sep 2025 Maladministration The Riverside Group Limited (202338208) Case 202338208 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of garden flooding. The landlord’s handling of the complaint … 22 Sep 2025 Maladministration Sovereign Network Group (202329702) Case 202329702 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Defects. Noise nuisance. 22 Sep 2025 Maladministration The Riverside Group Limited (202337061) Case 202337061 · Managing Relations The complaint is about the landlord’s handling of: repairs it committed to completing in a previous complaint. the resident’s associated … 19 Sep 2025 Maladministration Home Group Limited (202441523) Case 202441523 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot … 19 Sep 2025 Maladministration Sovereign Network Group (202449999) Case 202449999 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The replacement of window frames at the property. … 18 Sep 2025 Maladministration Sovereign Network Group (202343694) Case 202343694 · Managing Relations The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the … 11 Sep 2025 Maladministration A2Dominion Housing Group Limited (202450029) Case 202450029 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge … 9 Sep 2025 Maladministration The Riverside Group Limited (202416907) Case 202416907 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in … 5 Sep 2025 Maladministration Jigsaw Homes Group Limited (202345927) Case 202345927 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with low water pressure and hot water … 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 4 Sep 2025 Maladministration Futures Housing Group Limited (202424095) Case 202424095 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 4 Sep 2025 Maladministration Platform Housing Group Limited (202415962) Case 202415962 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 2 Sep 2025 Maladministration Sovereign Network Group (202449233) Case 202449233 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into … 29 Aug 2025 Maladministration Home Group Limited (202506547) Case 202506547 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 Maladministration Sovereign Network Group (202327877) Case 202327877 · Managing Relations This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the …