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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "december" × Outcome: Maladministration ×

Showing 160 of 16,595 decisions matching "december"

Decisions

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11 Dec 2025 Maladministration Amplius Living (202424659) Case 202424659 · Managing Relations Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Maladministration Clarion Housing Association Limited (202420000) Case 202420000 · Managing Relations Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Curo Places Limited (202409175) Case 202409175 · Managing Relations Decision Case ID 202409175 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 11 Dec 2025 Maladministration Hexagon Housing Association Limited (202337498) Case 202337498 · ASB/Abuse/Nuisance Decision Case ID 202337498 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202411603) Case 202411603 · Managing Relations Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202423673) Case 202423673 · Managing Relations Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202448010) Case 202448010 · Managing Relations Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202504543) Case 202504543 · Managing Relations Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 11 Dec 2025 Maladministration Notting Hill Genesis (202319430) Case 202319430 · Managing Relations Decision Case ID 202319430 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 11 … 10 Dec 2025 Maladministration Citizen Housing Group Limited (202216028) Case 202216028 · ASB/Abuse/Nuisance Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Dec 2025 Maladministration Haringey London Borough Council (202410631) Case 202410631 · Managing Relations Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration Haringey London Borough Council (202449599) Case 202449599 · ASB/Abuse/Nuisance Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration London Borough of Lambeth (202437569) Case 202437569 · Managing Relations Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202413110) Case 202413110 · Managing Relations Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202511313) Case 202511313 · Managing Relations Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Dec 2025 Maladministration London Borough of Hounslow (202229883) Case 202229883 · Managing Relations Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London Borough of Lambeth (202405216) Case 202405216 · Local Authority / ALMO or TMO Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London & Quadrant Housing Trust (202339725) Case 202339725 · Managing Relations Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 5 Dec 2025 Maladministration Citizen Housing Group Limited (202334141) Case 202334141 · Estate Management Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Maladministration Haringey London Borough Council (202445455) Case 202445455 · Managing Relations Decision Case ID 202445455 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Islington (202441073) Case 202441073 · Local Authority / ALMO or TMO Decision Case ID 202441073 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration London Borough of Newham (202401736) Case 202401736 · Managing Relations Decision Case ID 202401736 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 Maladministration Moat Homes Limited (202335827) Case 202335827 · Old Property Condition categories Decision Case ID 202335827 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 5 December … 5 Dec 2025 Maladministration Peabody Trust (202440643) Case 202440643 · Managing Relations Decision Case ID 202440643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 5 Dec 2025 Maladministration Sanctuary Housing Association (202419921) Case 202419921 · Managing Relations Decision Case ID 202419921 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 05 … 4 Dec 2025 Maladministration London Borough of Wandsworth (202331487) Case 202331487 · Managing Relations Decision Case ID 202331487 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 4 Dec 2025 Maladministration Octavia Housing (202345630) Case 202345630 · Managing Relations Decision Case ID 202345630 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Maladministration Curo Places Limited (202336482) Case 202336482 · Managing Relations Decision Case ID 202336482 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 03 … 3 Dec 2025 Maladministration Home Group Limited (202504624) Case 202504624 · Managing Relations Decision Case ID 202504624 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 3 Dec 2025 Maladministration London & Quadrant Housing Trust (202416291) Case 202416291 · Estate Management Decision Case ID 202416291 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202432397) Case 202432397 · Responsive repairs/activity Decision Case ID 202432397 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 3 Dec 2025 Maladministration Norwich City Council (202424769) Case 202424769 · Local Authority / ALMO or TMO Decision Case ID 202424769 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 1 Dec 2025 Maladministration London Borough of Islington (202408770) Case 202408770 · ASB/Abuse/Nuisance Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 1 Dec 2025 Maladministration Southway Housing Trust (Manchester) Limited (202401793) Case 202401793 · Managing Relations Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 20 Nov 2025 Maladministration Southern Housing (202428730) Case 202428730 · Financial Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 28 Oct 2025 Maladministration London & Quadrant Housing Trust (202339629) Case 202339629 · Managing Relations Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jun 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202322436) Case 202322436 · Information and data management The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot … 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Dec 2023 Maladministration Royal Borough of Kensington and Chelsea (202224181) Case 202224181 · Old Property Condition migrated-2025 REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating … 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint …