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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 31 Oct 2025 Maladministration Crawley Borough Council (202342908) Case 202342908 · Local Authority / ALMO or TMO Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Norwich City Council (202402008) Case 202402008 · Local Authority / ALMO or TMO Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Nottingham City Council (202504955) Case 202504955 · Local Authority / ALMO or TMO Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Maladministration Bristol City Council (202415249) Case 202415249 · Managing Relations Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202401253) Case 202401253 · Managing Relations The complaint is about the landlord’s handling of damp and mould and repairs identified by the local council. We have … 29 Oct 2025 Maladministration Dacorum Borough Council (202345459) Case 202345459 · Local Authority / ALMO or TMO Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202400388) Case 202400388 · Managing Relations Decision Case ID 202400388 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 29 Oct 2025 Maladministration Southwark Council (202406172) Case 202406172 · Local Authority / ALMO or TMO We found that the landlord had not set out extensions in a timely way and had not updated the resident … 28 Oct 2025 Maladministration Ashfield District Council (202504626) Case 202504626 · Local Authority / ALMO or TMO Decision Case ID 202504626 Decision type Investigation Landlord Ashfield District Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Oct 2025 Maladministration Rotherham Metropolitan Borough Council (202434309) Case 202434309 · Local Authority / ALMO or TMO Decision Case ID 202434309 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Oct 2025 Maladministration Sandwell Metropolitan Borough Council (202401876) Case 202401876 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs and damp and mould. The Ombudsman will also consider: The landlord’s … 28 Oct 2025 Maladministration Thurrock Council (202336037) Case 202336037 · Managing Relations Decision Case ID 202336037 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 27 Oct 2025 Maladministration Manchester City Council (202430450) Case 202430450 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the roof and fence. 24 Oct 2025 Maladministration Birmingham City Council (202412991) Case 202412991 · ASB/Abuse/Nuisance Decision Case ID 202412991 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Birmingham City Council (202422793) Case 202422793 · Local Authority / ALMO or TMO Decision Case ID 202422793 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Oct 2025 Maladministration Brighton and Hove City Council (202427879) Case 202427879 · Financial Decision Case ID 202427879 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Maladministration City of Wolverhampton Council (202423052) Case 202423052 · Local Authority / ALMO or TMO Decision Case ID 202423052 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration Southwark Council (202315976) Case 202315976 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and anti-social behaviour. Response to the … 24 Oct 2025 Maladministration Southwark Council (202331912) Case 202331912 · Local Authority / ALMO or TMO Decision Case ID 202331912 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 22 Oct 2025 Maladministration Bristol City Council (202339195) Case 202339195 · Financial Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Maladministration Portsmouth City Council (202333072) Case 202333072 · Local Authority / ALMO or TMO Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Oct 2025 Maladministration Brighton and Hove City Council (202430070) Case 202430070 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of communal flooring replacement at the property. We have also considered the landlord’s … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 16 Oct 2025 Maladministration Birmingham City Council (202427475) Case 202427475 · Local Authority / ALMO or TMO Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Oct 2025 Maladministration Birmingham City Council (202405515) Case 202405515 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of a neighbour dispute. 10 Oct 2025 Maladministration Cambridge City Council (202324956) Case 202324956 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint. 9 Oct 2025 Maladministration St Albans City and District Council (202501155) Case 202501155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. … 8 Oct 2025 Maladministration City of Wolverhampton Council (202430978) Case 202430978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the … 8 Oct 2025 Maladministration Southwark Council (202343514) Case 202343514 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a water leak. 7 Oct 2025 Maladministration Birmingham City Council (202453351) Case 202453351 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered … 7 Oct 2025 Maladministration South Derbyshire District Council (202425889) Case 202425889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also … 3 Oct 2025 Maladministration Southwark Council (202424441) Case 202424441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from above. The formal complaint. 3 Oct 2025 Maladministration Southwark Council (202426170) Case 202426170 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We … 2 Oct 2025 Maladministration South Tyneside Council (202314195) Case 202314195 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of … 1 Oct 2025 Maladministration Leeds City Council (202332540) Case 202332540 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. … 1 Oct 2025 Maladministration London Borough of Camden Council (202407878) Case 202407878 · Local Authority / ALMO or TMO The landlord’s handling of the recurrent loss of heating and hot water over the winter period. 30 Sep 2025 Maladministration Barnsley Metropolitan Borough Council (202401674) Case 202401674 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of living in a cold property. 30 Sep 2025 Maladministration Haringey London Borough Council (202500917) Case 202500917 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: 30 Sep 2025 Maladministration Leicester City Council (202203128) Case 202203128 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint. 30 Sep 2025 Maladministration Sandwell Metropolitan Borough Council (202329648) Case 202329648 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB) 30 Sep 2025 Maladministration Shropshire Council (202409618) Case 202409618 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs … 30 Sep 2025 Maladministration Slough Borough Council (202217555) Case 202217555 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling. 30 Sep 2025 Maladministration Southwark Council (202332723) Case 202332723 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will …