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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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29 Jan 2026 Maladministration Together Housing Association Limited (202419414) Case 202419414 · Estate Management Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Jan 2026 Maladministration Home Group Limited (202452515) Case 202452515 · Managing Relations Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202343720) Case 202343720 · Financial Decision Case ID 202343720 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202437125) Case 202437125 · Managing Relations Decision Case ID 202437125 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202440409) Case 202440409 · Managing Relations Decision Case ID 202440409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Maladministration London & Quadrant Housing Trust (202448645) Case 202448645 · Managing Relations Decision Case ID 202448645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Maladministration Notting Hill Genesis (202441711) Case 202441711 · Financial Decision Case ID 202441711 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Maladministration Peabody Trust (202452065) Case 202452065 · Managing Relations Decision Case ID 202452065 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Maladministration Progress Housing Association Limited (202411374) Case 202411374 · ASB/Abuse/Nuisance Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Jan 2026 Maladministration Sovereign Network Group (202513424) Case 202513424 · Managing Relations Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 27 Jan 2026 Maladministration Accent Housing Limited (202400609) Case 202400609 · Old Complaints Handling categories Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration London & Quadrant Housing Trust (202348140) Case 202348140 · Financial Decision Case ID 202348140 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Maladministration London & Quadrant Housing Trust (202401518) Case 202401518 · Financial Decision Case ID 202401518 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Jan 2026 Maladministration Notting Hill Genesis (202502555) Case 202502555 · Responsive repairs/activity Decision Case ID 202502555 and 202527107 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy … 27 Jan 2026 Maladministration Notting Hill Genesis (202508707) Case 202508707 · Managing Relations Decision Case ID 202508707 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration Sanctuary Housing Association (202421161) Case 202421161 · Responsive repairs/activity Decision Case ID 202421161 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Maladministration Stonewater Limited (202513245) Case 202513245 · Managing Relations Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 26 Jan 2026 Maladministration A2Dominion Housing Group Limited (202432226) Case 202432226 · Managing Relations Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Maladministration Clarion Housing Association Limited (202346198) Case 202346198 · Managing Relations Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Maladministration The Guinness Partnership Limited (202515797) Case 202515797 · Managing Relations Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Maladministration Anchor Hanover Group (202438469) Case 202438469 · Managing Relations Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration London & Quadrant Housing Trust (202507884) Case 202507884 · Managing Relations Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Jan 2026 Maladministration Paragon Asra Housing Limited (202422829) Case 202422829 · ASB/Abuse/Nuisance Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration London & Quadrant Housing Trust (202500555) Case 202500555 · Health and Safety (inc. building safety) Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Jan 2026 Maladministration Southern Housing (202445986) Case 202445986 · Managing Relations Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 Maladministration Sovereign Network Group (202408285) Case 202408285 · Managing Relations Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Maladministration Sovereign Network Group (202423694) Case 202423694 · Managing Relations Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 15 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202511861) Case 202511861 · Managing Relations Decision Case ID 202511861 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 15 Jan 2026 Maladministration Notting Hill Genesis (202443078) Case 202443078 · Financial Decision Case ID 202443078 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 15 January … 14 Jan 2026 Maladministration GreenSquareAccord Limited (202341615) Case 202341615 · Responsive repairs/activity Decision Case ID 202341615 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Maladministration London & Quadrant Housing Trust (202528173) Case 202528173 · Managing Relations Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Maladministration Southern Housing (202450796) Case 202450796 · Managing Relations Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 13 Jan 2026 Maladministration Notting Hill Genesis (202451578) Case 202451578 · Managing Relations Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 13 Jan 2026 Maladministration Places for People Group Limited (202420468) Case 202420468 · ASB/Abuse/Nuisance Decision Case ID 202420468 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Maladministration London & Quadrant Housing Trust (202341427) Case 202341427 · Managing Relations Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 12 Jan 2026 Maladministration Sovereign Network Group (202452934) Case 202452934 · Managing Relations Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 9 Jan 2026 Maladministration East End Homes Limited (202413273) Case 202413273 · ASB/Abuse/Nuisance Decision Case ID 202413273 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Jan 2026 Maladministration London & Quadrant Housing Trust (202514409) Case 202514409 · ASB/Abuse/Nuisance Decision Case ID 202514409 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202405596) Case 202405596 · Financial Decision Case ID 202405596 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 8 Jan 2026 Maladministration Notting Hill Genesis (202514789) Case 202514789 · Managing Relations Decision Case ID 202514789 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 08 … 8 Jan 2026 Maladministration Sanctuary Housing Association (202340222) Case 202340222 · Managing Relations Decision Case ID 202340222 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 7 Jan 2026 Maladministration Clarion Housing Association Limited (202447751) Case 202447751 · Managing Relations Decision Case ID 202447751 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Maladministration Hexagon Housing Association Limited (202423381) Case 202423381 · Managing Relations Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Jan 2026 Maladministration London & Quadrant Housing Trust (202326123) Case 202326123 · Managing Relations Decision Case ID 202326123 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 5 Jan 2026 Maladministration London & Quadrant Housing Trust (202430425) Case 202430425 · Managing Relations Decision Case ID 202430425 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 24 Dec 2025 Maladministration Clarion Housing Association Limited (202421190) Case 202421190 · Managing Relations Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Dec 2025 Maladministration GreenSquareAccord Limited (202438428) Case 202438428 · Managing Relations Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December …