Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202534527 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background During August 2025 the resident contacted the landlord to […]
Decision Case ID 202341155 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident lives in a two‑storey house with a separate parking bay […]
Decision Case ID 202346670 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The property is a maisonette in a block. The landlord is aware the […]
Decision Case ID 202408680 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident’s property is a mid-terrace house, built in 2014. The […]
Decision Case ID 202524478 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident complained to the landlord in July 2025 as she […]
Decision Case ID 202329028 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident lives in a block of flats which has […]
Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident and his wife are disabled. The resident complained to […]
Decision Case ID 202403389 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 21 April 2026 Background The resident reported loud music, banging from a neighbouring property, […]
Decision Case ID 202530694 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives with her 3 children, some of whom […]
Decision Case ID 202347785 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident has health conditions. He gave notice to end his tenancy […]
Decision Case ID 202403154 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 April 2026 Background The resident’s front door was painted on 29 November 2022 […]
Decision Case ID 202332524 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident is unhappy with delays in the landlord attending […]
Decision Case ID 202523865 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident first reported a balcony leak in April […]
Decision Case ID 202410560 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident raised concerns with the landlord about damp and […]
Decision Case ID 202453223 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was unhappy with the landlord’s response to repair issues […]
Decision Case ID 202401145 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident accesses her home through an entrance shared with 2 […]
Decision Case ID 202346393 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a flat within a block […]
Decision Case ID 202525090 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background Since 2019 the resident had reported several times to […]
Decision Case ID 202412624 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident complained to the landlord about regular disruptions to the […]
Decision Case ID 202344921 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident contacted the landlord after her neighbour took down […]
Decision Case ID 202414150 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident pays a variable service charge. The landlord acknowledged it charged […]
Decision Case ID 202417914 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident lives in a flat with her young child. […]
Decision Case ID 202524307 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background There is a nature reserve behind the resident’s property for which […]
Decision Case ID 202345698 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident reported a broken shower in January 2024. She […]
Decision Case ID 202428645 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 14 April 2026 Background The resident lives in a flat on the third floor […]
Decision Case ID 202503918 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident complained to the landlord in August 2023 as she […]
Decision Case ID 202223749 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 April 2026 Background The resident lives in a block of 8 leasehold flats. The resident […]
Decision Case ID 202447458 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background In January 2025 the resident contacted the landlord to report that rats […]
Decision Case ID 202345613 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background Following a rent increase, the resident raised concerns to […]
Decision Case ID 202537150 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives with her 2 children. She said […]
Decision Case ID 202507997 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The property is a 3-bedroom semi-detached house. The resident reported […]
Decision Case ID 202516207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives in a ground floor flat of a […]
Decision Case ID 202440468 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 9 April 2026 Background The resident reported faults with his heating from 2019. Following an […]
Decision Case ID 202446433 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 8 April 2026 Background The resident received a letter from the energy billing provider […]
Decision Case ID 202403437 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 07 April 2026 Background The resident’s concerns relate to the landlord not issuing […]
Decision Case ID 202343141 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported concerns about water ingress in his […]
Decision Case ID 202536477 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported damp and mould since 2022 and complained about […]
Decision Case ID 202335738 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident lives in a flat in a sheltered housing scheme. […]
Decision Case ID 202406853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The residentis partially sighted. Hesaid the damp and mould has […]
Decision Case ID 202519961 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident reported concerns about damage to the […]
Decision Case ID 202503718 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The property is a 2-bedroom ground floor flat which was built in 2023. The […]
Decision Case ID 202338211 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The residentrents her flat to her own tenant. The […]
Decision Case ID 202525025 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident reported experiencing damp and mould in her […]
Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background The resident lives in a first floor flat. The neighbour […]
Decision Case ID 202402190 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background In December 2023 the resident reported a roof […]
Decision Case ID 202325057 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident has stated that she is vulnerable but […]
Decision Case ID 202527446 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a detached house with a garage. […]
Decision Case ID 202420819 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lived in a flat on the 10th floor of a […]
Decision Case ID 202445902 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Between March and November 2024 the resident complained about numerous repairs outstanding […]
Decision Case ID 202523700 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives with her husband and baby. She has additional […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |