Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202107100)
This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.
Southwark Council (202015004)
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
Southwark Council (202122189)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
Southwark Council (202204385)
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
Southwark Council (202210731)
The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account bill including complete list of works, for major works completed in 2018/2019 on his property. The associated complaint.
Southwark Council (202213560)
The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.
Southwark Council (202122934)
The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.
Southwark Council (202200714)
The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.
Southwark Council (202204516)
The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.
Southwark Council (202102902)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman has also assessed the landlord’s complaint handling.
Southwark Council (202111944)
The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. The landlord’s response to the resident’s concerns about the provision of a concierge service. The landlord’s response to the resident’s assertion that she had not been receiving the window cleaning …
Southwark Council (202119848)
The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.
Southwark Council (202125127)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
Southwark Council (202111047)
The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.
Southwark Council (202009093)
This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint handling.
Southwark Council (202118163)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in the basement below it. Complaint handling.
Southwark Council (202114064)
The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property between 1 January 2021 and 14 January 2021. Complaint handling.
Southwark Council (202016554)
The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling.
Southwark Council (202106367)
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
Southwark Council (202114476)
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
Southwark Council (202007668)
The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.
Southwark Council (202121360)
The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.
Southwark Council (202101685)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.
Southwark Council (202109861)
This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.
Southwark Council (202006396)
The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property.
Southwark Council (202111896)
The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.
Southwark Council (202109904)
The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property.
Southwark Council (202010934)
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Southwark Council (202017488)
This complaint is about the landlord’s response to ongoing mould and damp issues at the property.
Southwark Council (202109562)
The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the resident’s complaint.
Southwark Council (202013386)
The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property between September 2019 and December 2020. Handling of more recent reports of no heating or hot water after December 2020. Associated complaint handling.
Southwark Council (202004464)
The resident has complained about the landlord’s handling of asbestos in her home.
Southwark Council (202003378)
The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom.
Southwark Council (202011769)
The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property the landlord’s handling of the resident’s formal complaint about the matter.
Southwark Council (201912677)
The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the resident’s reports of water penetration to the property. The landlord’s handling of the complaint.
Southwark Council (202001796)
The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.
Southwark Council (202004554)
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
Southwark Council (202005132)
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
Southwark Council (201913530)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden.
Southwark Council (201915518)
The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct of an operative repeated reports of a blocked and leaking toilet the associated formal complaint.
Southwark Council (202008684)
The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its response to the complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)