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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Sanctuary Housing Association" × Outcome: Maladministration ×

Showing 107 of 18,103 decisions matching "Sanctuary Housing Association"

Decisions

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Sanctuary Housing Association (202123312)

27 Oct 2022 Case 202123312 Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202105534)

5 Oct 2022 Case 202105534 Maladministration Old Property Condition migrated-2025

The complaint is about the landlord's handling of the resident's request for repairs to the windows.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202103334)

18 Jan 2022 Case 202103334 Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a crack in the external wall of the property; a boundary wall in a state of disrepair; a roof leak. The complaint is also about the landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202012638)

17 Nov 2021 Case 202012638 Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202007219)

8 Sep 2021 Case 202007219 Maladministration Old Property Condition migrated-2025

The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. The landlord’s handling of their requests for a new back door.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202006890)

8 Jun 2021 Case 202006890 Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s refusal to allow the resident to purchase the property.

Read the original Housing Ombudsman decision via the title.

Sanctuary Housing Association (202002585)

25 Jan 2021 Case 202002585 Maladministration Financial

The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service charge items The landlord has increased the rent twice within a year The landlord has managed the rent account inappropriately by agreeing to a direct debit payment date that in …

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)