Metropolitan Thames Valley Housing (MTV) (202312177)
The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (MTV) (202309979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage of the resident’s white goods The resident’s reports of damp and mould in the living room. The resident’s complaint. The resident’s vulnerabilities.
Metropolitan Thames Valley Housing (MTV) (202319099)
The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for her.
Metropolitan Thames Valley Housing (MTV) (202301021)
The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the property. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202233438)
The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202308356)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202226559)
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202233224)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202326319)
The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and the attendance of the landlord’s security contractors. the landlord’s handling of the resident’s reports of communal repairs and maintenance. the landlord’s handling of the resident’s service charge queries. the landlord’s …
Metropolitan Thames Valley Housing (MTV) (202215915)
The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202303703)
The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202315322)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202212927)
The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222895)
The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s …
Metropolitan Thames Valley Housing (MTV) (202102321)
The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202227958)
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231282)
The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould in the communal area. This Service has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202304503)
The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman has also assessed the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202303298)
The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service charges on his former property. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202316879)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231577)
The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour (ASB) reports. This investigation has also considered the landlord’s handling of the complaint.
Metropolitan Thames Valley Housing (MTV) (202231210)
The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202107752)
The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202227392)
The complaint is about the landlord’s response to the resident’s reports of no heating and hot water.
Metropolitan Thames Valley Housing (MTV) (202216818)
The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage issues. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202232555)
The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has also considered the landlords complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202215542)
The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202230563)
The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Metropolitan Thames Valley Housing (MTV) (202201502)
The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s complaint. This service has also investigated the landlord’s knowledge and information management.
Metropolitan Thames Valley Housing (MTV) (202227114)
The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202217168)
The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202203908)
The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling of the resident’s property sale. The landlord’s handling of the associated complaints.
Metropolitan Thames Valley Housing (MTV) (202208362)
The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s formal complaint.
Metropolitan Thames Valley Housing (MTV) (202208034)
The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints handling.
Metropolitan Thames Valley Housing (MTV) (202123080)
The complaint is about the landlord’s handling of the resident’s: Report about the condition of the property when it was let and outstanding repairs. Associated formal complaint and communication.
Metropolitan Thames Valley Housing (MTV) (202202688)
The complaint is about the landlord’s response to: The resident’s request for a door replacement. The resident’s reports of noise transference and soundproofing issues. This report has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202110637)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) about a neighbour, following issue of tenancy warnings. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202219573)
The complaint is about the landlord’s: Handling of reports of a faulty smoke ventilation system. Handling of reports of a faulty relay system. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202216051)
The complaint is about the landlord’s handling of: The bathroom repair works carried out by the landlord’s contractor and the conduct of its operative. The associated complaint. Reported damage to flooring caused by the contractor’s operative.
Metropolitan Thames Valley Housing (MTV) (202222655)
The complaint is about: The landlord's handling of a refund to the resident’s rent account. The landlord's response to the resident’s request to be refunded for the cost of a communal door key.
Metropolitan Thames Valley Housing (MTV) (202217569)
The complaint is about the landlord’s handling of the resident’s complaint about excessive noise caused by works to the lift and boiler within the building.
Metropolitan Thames Valley Housing (MTV) (202207592)
The complaint is about: The resident’s request that the landlord provide documentation showing the breakdown of her service charges since 2008, and its administration of her account. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202122318)
REPORT COMPLAINT 202122318 Metropolitan Thames Valley Housing 26 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Metropolitan Thames Valley Housing (MTV) (202224230)
The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling.
Metropolitan Thames Valley Housing (MTV) (202213519)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his garage gate. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s communication and complaint handling.
Metropolitan Thames Valley Housing (MTV) (202212067)
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
Metropolitan Thames Valley Housing (MTV) (202216564)
The complaint is about the landlord’s handling of: cyclical repairs to the windows and external doors on the estate; and the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202221934)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Metropolitan Thames Valley Housing (MTV) (202110059)
The complaint is about: The landlord’s delivery of communal services including window cleaning and grounds maintenance services charged for through service charges. The landlord’s handling of the resident’s queries concerning her service charges. The landlord’s handling of the resident’s queries concerning the level of her service charges. Complaint handling and …
Metropolitan Thames Valley Housing (MTV) (202205951)
This complaint is about the landlord’s handling of:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)