Hyde Housing Association Limited (202206474)
The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202017021)
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
Hyde Housing Association Limited (202200018)
This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.
Hyde Housing Association Limited (202017270)
REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Hyde Housing Association Limited (202102289)
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.
Hyde Housing Association Limited (202109935)
This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
Hyde Housing Association Limited (202100383)
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Hyde Housing Association Limited (202121168)
The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s complaint handling.
Hyde Housing Association Limited (202109988)
The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202120154)
The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.
Hyde Housing Association Limited (202103794)
The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.
Hyde Housing Association Limited (202104715)
This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.
Hyde Housing Association Limited (202128560)
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
Hyde Housing Association Limited (202128326)
The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and consequent repairs to make good the kitchen. The landlord’s record keeping on the issue. Its handling of the associated formal complaint.
Hyde Housing Association Limited (202117794)
The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint.
Hyde Housing Association Limited (202203223)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in 2017/18. The resident’s report that her light fitting remains damaged following previous rodent activity. The associated complaint.
Hyde Housing Association Limited (202120928)
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.
Hyde Housing Association Limited (202204116)
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden.
Hyde Housing Association Limited (202207146)
The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint.
Hyde Housing Association Limited (202100088)
The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of damage and the landlord’s handling of repairs. The landlord’s complaint handling.
Hyde Housing Association Limited (202121437)
The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s complaint handling.
Hyde Housing Association Limited (202128018)
The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202012374)
The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by damp and mould, and the running costs of ventilation equipment.
Hyde Housing Association Limited (202105372)
The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.
Hyde Housing Association Limited (202103910)
This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.
Hyde Housing Association Limited (202016984)
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
Hyde Housing Association Limited (202115651)
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Hyde Housing Association Limited (201909932)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.
Hyde Housing Association Limited (202114528)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202016195)
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
Hyde Housing Association Limited (202011049)
The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202103219)
The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. The complaint is also about the landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Hyde Housing Association Limited (202007775)
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
Hyde Housing Association Limited (202100704)
The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.
Hyde Housing Association Limited (202000095)
The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling.
Hyde Housing Association Limited (202012113)
The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202005895)
The landlord’s response to the resident’s report of disrepair to the roof.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Hyde Housing Association Limited (202001296)
The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the resident’s property.
Hyde Housing Association Limited (201910658)
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)