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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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20 Jul 2023 Maladministration A2Dominion Housing Group Limited (201905450) Case 201905450 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal … 20 Jul 2023 Maladministration Bromford Housing Group Limited (202123811) Case 202123811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her … 20 Jul 2023 Maladministration Hexagon Housing Association Limited (202105681) Case 202105681 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 20 Jul 2023 Maladministration Plus Dane Housing Limited (202204372) Case 202204372 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and … 19 Jul 2023 Maladministration Leicester City Council (202208302) Case 202208302 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint. 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202205794) Case 202205794 · Moving/Buying/Selling Home The complaint is about the: Landlord’s handling of the resident’s move. Condition of the property when let to the resident. … 18 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202218966) Case 202218966 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and replacement of multiple windows in the resident’s property. The associated … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 14 Jul 2023 Maladministration Moat Homes Limited (202127508) Case 202127508 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. … 14 Jul 2023 Maladministration West Kent Housing Association (202207643) Case 202207643 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of … 14 Jul 2023 Maladministration Wolverhampton City Council (202211603) Case 202211603 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. … 13 Jul 2023 Maladministration Rochdale Boroughwide Housing Limited (202221351) Case 202221351 · Managing Relations The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman … 13 Jul 2023 Maladministration Sanctuary Housing Association (202123379) Case 202123379 · Estate Management The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property … 13 Jul 2023 Maladministration Southern Housing Group Limited (202110813) Case 202110813 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a … 11 Jul 2023 Maladministration Salix Homes Limited (202213341) Case 202213341 · Moving/Buying/Selling Home The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property … 10 Jul 2023 Maladministration Sovereign Housing Association Limited (202214966) Case 202214966 · Managing Relations The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring … 6 Jul 2023 Maladministration Peabody Trust (202127601) Case 202127601 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property. 3 Jul 2023 Maladministration Hammersmith and Fulham Council (202120682) Case 202120682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property. 3 Jul 2023 Maladministration London Borough of Newham (202206717) Case 202206717 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a leak into the property. 30 Jun 2023 Maladministration Arhag Housing Association Limited (202200702) Case 202200702 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the … 30 Jun 2023 Maladministration Lambeth Council (202121350) Case 202121350 · Managing Relations The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint. 30 Jun 2023 Maladministration Peabody Trust (202201042) Case 202201042 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs to the property following flooding. The resident’s … 30 Jun 2023 Maladministration Tower Hamlets Homes (202209640) Case 202209640 · Managing Relations The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. … 30 Jun 2023 Maladministration Westminster City Council (202122645) Case 202122645 · Managing Relations The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the … 29 Jun 2023 Maladministration A2Dominion Housing Group Limited (202109610) Case 202109610 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202107939) Case 202107939 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s … 29 Jun 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202207349) Case 202207349 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of … 29 Jun 2023 Maladministration Optivo (now Southern Housing) (202213306) Case 202213306 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s … 29 Jun 2023 Maladministration Peabody Trust (202115548) Case 202115548 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Maladministration Peabody Trust (202201395) Case 202201395 · Managing Relations The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint. 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Maladministration Peabody Trust (202007657) Case 202007657 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by flooding. This Service … 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Maladministration Joseph Rowntree Housing Trust (202213814) Case 202213814 · Financial The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident’s property. 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 26 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202208938) Case 202208938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record … 26 Jun 2023 Maladministration Sage Housing Limited (202209226) Case 202209226 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The … 26 Jun 2023 Maladministration Six Town Housing Limited (202112523) Case 202112523 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the … 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 21 Jun 2023 Maladministration Richmond Housing Partnership Limited (202125617) Case 202125617 · Managing Relations The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation …