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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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19 Apr 2024 Maladministration Stonewater Limited (202301443) Case 202301443 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a faulty heating system and its subsequent handling … 19 Apr 2024 Maladministration Torus62 Limited (202220173) Case 202220173 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 18 Apr 2024 Maladministration Paragon Asra Housing Limited (202312109) Case 202312109 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint. 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 17 Apr 2024 Maladministration Estuary Housing Association Limited (202229714) Case 202229714 · Managing Relations The complaint is about: The landlord’s handling of the resident’s boiler repairs. The landlord’s engagement with the resident regarding his … 17 Apr 2024 Maladministration One Housing Group Limited (202227166) Case 202227166 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling. 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 17 Apr 2024 Maladministration The Riverside Group Limited (202312134) Case 202312134 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman … 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration Paragon Asra Housing Limited (202115255) Case 202115255 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Maladministration Rochdale Boroughwide Housing Limited (202227356) Case 202227356 · Managing Relations The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating … 12 Apr 2024 Maladministration Home Group Limited (202214508) Case 202214508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a garden fence. 12 Apr 2024 Maladministration Richmond Housing Partnership Limited (202303446) Case 202303446 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Maladministration Clarion Housing Association Limited (202216603) Case 202216603 · Managing Relations REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 5 Apr 2024 Maladministration Gentoo Group Limited (202229870) Case 202229870 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks from the resident’s kitchen sink. Complaint handling. 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202219705) Case 202219705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbours. Associated formal … 28 Mar 2024 Maladministration A2Dominion Housing Group Limited (202227136) Case 202227136 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues. This Service has also considered the … 28 Mar 2024 Maladministration Bromford Housing Group Limited (202210934) Case 202210934 · Managing Relations The complaint is about: The landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202214815) Case 202214815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handing of the resident’s reports of: Repairs to: Windows. Back door. Noise. The Ombudsman … 28 Mar 2024 Maladministration Clarion Housing Association Limited (202220271) Case 202220271 · Estate Management The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. … 28 Mar 2024 Maladministration Hyde Housing Association Limited (202212600) Case 202212600 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint. 28 Mar 2024 Maladministration Midland Heart Limited (202221858) Case 202221858 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202302454) Case 202302454 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has … 28 Mar 2024 Maladministration The Industrial Dwellings Society (1885) Limited (202203050) Case 202203050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak. 27 Mar 2024 Maladministration Cotman Housing Association Limited (202219362) Case 202219362 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint … 27 Mar 2024 Maladministration One Housing Group Limited (202204745) Case 202204745 · Managing Relations The resident’s complaint was about: The landlord's response to the resident's reports of water ingress into his flat from a … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Maladministration Places for People Group Limited (202219085) Case 202219085 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 27 Mar 2024 Maladministration Vivid Housing Limited (202209503) Case 202209503 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 26 Mar 2024 Maladministration Bolton at Home Limited (202220854) Case 202220854 · ASB/Abuse/Nuisance The complaint is about the way the landlord responded to the resident's: Reports of noise nuisance; Complaint. 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Hyde Housing Association Limited (202214409) Case 202214409 · Managing Relations The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be … 26 Mar 2024 Maladministration Magna Housing Limited (202225432) Case 202225432 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also … 26 Mar 2024 Maladministration Onward Homes Limited (202223253) Case 202223253 · Old Complaints Handling categories The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The … 25 Mar 2024 Maladministration A2Dominion Housing Group Limited (202112428) Case 202112428 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be permanently rehoused. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Chelmer Housing Partnership Limited (202122681) Case 202122681 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance and her …