Manningham Housing Association Limited (202118694)
The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns about pests and repairs. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202103910)
This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the related complaint.
Clarion Housing Association Limited (202114070)
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.
Thames Valley Housing Association Limited (201906959)
The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.
Warwickshire Rural Housing Association Limited (202120658)
The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this.
Clarion Housing Association Limited (202105519)
This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging point.
Habinteg Housing Association Limited (202012489)
The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. The associated complaint.
Broadland Housing Association Limited (202101362)
The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s boundaries. the Community Trigger review meeting, the decision that was …
Shepherds Bush Housing Association Limited (202106094)
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. Complaints handling.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Hyde Housing Association Limited (202016984)
The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) from a neighbour. Fire Safety. The landlord’s associated complaints handling has also been investigated.
Wandle Housing Association Limited (202119196)
The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs to the lighting within the communal car park. The resident’s concerns regarding a missing communal bin. The associated complaint.
Hyde Housing Association Limited (202115651)
This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas at the resident’s building. The landlord’s handling of the associated complaint.
Thames Valley Housing Association Limited (202114238)
This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.
Sovereign Housing Association Limited (202122191)
The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.
Connect Housing Association Limited (202003899)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (201909932)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour.
Hyde Housing Association Limited (202114528)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The Ombudsman has also considered the landlord’s record keeping.
Muir Group Housing Association Limited (202127673)
The complaint is about the landlord’s handling of the gas safety check at the resident’s property.
Sovereign Housing Association Limited (202114767)
The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202009785)
The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has further considered the landlord’s record keeping.
Bromford Housing Association Limited (202014045)
The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs.
Wandle Housing Association Limited (202105560)
The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in her property and her concerns that the doors in her property were not fire-rated. The landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202107982)
The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for an unsuccessful re-mortgage.
Sovereign Housing Association Limited (202101470)
The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer of compensation. Handling of heating system repairs prior to May 2020. Handling of a management move. The Ombudsman has also assessed the landlord’s complaint handling and record keeping.
Guinness Housing Association Limited (202121926)
This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint.
Wandle Housing Association Limited (202126910)
The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs to his bathroom radiator .
Thames Valley Housing Association Limited (202117869)
The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident’s complaint. The landlord’s record keeping.
Bromford Housing Association Limited (202120321)
The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202101301)
The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof repair.
Clarion Housing Association Limited (202119603)
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.
Network Stadium Housing Association Limited (202104184)
The complaint is about the landlord’s handling of a leak in the resident’s roof.
Hexagon Housing Association Limited (201904493)
The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation to delays and the standard of repairs. The landlord’s complaint handling.
Clarion Housing Association Limited (202122853)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Thames Valley Housing Association Limited (202112333)
The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the building.
Clarion Housing Association Limited (202014737)
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
Clarion Housing Association Limited (202008239)
The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to a sole tenancy and refund the deposit.
Shepherds Bush Housing Association Limited (202110713)
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
Thames Valley Housing Association Limited (202007961)
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Gateway Housing Association Limited (202117769)
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Clarion Housing Association Limited (202109782)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Clarion Housing Association Limited (202122801)
The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.
Clarion Housing Association Limited (202013901)
The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property.
Thames Valley Housing Association Limited (202110462)
The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.
Great Places Housing Association (202108718)
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
Hyde Housing Association Limited (202016195)
This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling.
Orbit Housing Association Limited (201909362)
The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the subsequent damage it has caused. The Ombudsman has also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202114470)
The complaint is about: The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Clarion Housing Association Limited (202105446)
This complaint is about the landlord’s response to the resident’s request for information about his service charges, and its handling of his subsequent complaint.
Sovereign Housing Association Limited (202011600)
The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in the surrounding communal areas.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)