South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Group (202343694)
The resident’s complaint is about the landlord’s handling of: Hot water outages. Heating issues. The Ombudsman has also considered the landlord’s complaints handling.
Vivid Housing Limited (202421917)
The complaint is about the landlord's handling of the resident’s reports about repairs and pest access.
Wandle Housing Association Limited (202430750)
The resident’s complaint is about the landlord’s handling of repairs to the bathroom. We have also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202405211)
The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. The associated complaint.
London & Quadrant Housing Trust (202430917)
The complaint is about the landlord’s handling of balcony repairs.
Rochdale Boroughwide Housing Limited (202339589)
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sanctuary Housing Association (202338653)
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
Town and Country Housing (202344491)
The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202422260)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
Southern Housing (202407062)
The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered.
TBG Open Door Limited (202451000)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
City of Westminster Council (202422404)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
London Borough of Hackney (202444098)
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Southern Housing (202413994)
The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202430240)
The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint.
London Borough of Camden Council (202446702)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint.
London Borough of Hounslow (202339645)
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
Paragon Asra Housing Limited (202422993)
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
The Guinness Partnership Limited (202340094)
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Vivid Housing Limited (202400024)
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
A2Dominion Housing Group Limited (202450029)
The complaint is about the landlord's handling of the resident’s: Reports of noise nuisance from a neighbouring gym. Service charge queries.
bpha Limited (202417102)
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
ForHousing Limited (202415730)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
London Borough of Newham (202218560)
The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated the landlord’s: Complaint handling. Record keeping.
Newlon Housing Trust (202324954)
The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint.
Paragon Asra Housing Limited (202448549)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould at the property. anti-social behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Places for People Group Limited (202328891)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the associated complaint.
Sandwell Metropolitan Borough Council (202417205)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in a bedroom.
Southern Housing (202329683)
The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to be moved. Handling of the associated complaint.
Southern Housing (202500448)
The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated complaint.
GreenSquareAccord Limited (202453111)
The complaint is about the landlord’s handing of damp in the property and associated repairs.
Irwell Valley Housing Association Limited (202425825)
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
London Borough of Hammersmith and Fulham (202335312)
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
London Borough of Lambeth (202338811)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
London & Quadrant Housing Trust (202431128)
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
Peabody Trust (202334037)
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202336673)
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
Believe Housing Limited (202414128)
The complaint concerns the landlord's handling of: The resident’s reports of antisocial behaviour (ASB). The related complaint.
London & Quadrant Housing Trust (202322362)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Luton Borough Council (202331379)
The complaint is about the landlord’s handling of the resident’s request for maintenance of trees at the property and associated repairs.
Newlon Housing Trust (202328186)
The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered the landlord’s: record-keeping handling of the associated complaint
North Yorkshire Council (202343463)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing seal on the front door.
Southwark Council (202415210)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Southway Housing Trust (Manchester) Limited (202445554)
The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint.
The Riverside Group Limited (202416907)
The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.
West Northamptonshire Council (202336643)
The complaint is about the landlord’s handling of the resident’s: Reports of required repairs following a mutual exchange. Associated complaint.
Amplius Living (202401618)
The complaint is about the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal mats. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)