Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

Most recent first
25 Jun 2025 Maladministration London & Quadrant Housing Trust (202318995) Case 202318995 · Financial The complaint is about the landlord’s handling of the resident’s: reports of repairs to: the bedroom wardrobe. the communal door … 25 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325392) Case 202325392 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to its handling of boiler repairs. … 25 Jun 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202324247) Case 202324247 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. … 25 Jun 2025 Maladministration Origin Housing Limited (202423067) Case 202423067 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 25 Jun 2025 Maladministration Sandwell Metropolitan Borough Council (202427041) Case 202427041 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling … 25 Jun 2025 Maladministration Sovereign Network Group (202437640) Case 202437640 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as … 25 Jun 2025 Maladministration Stonewater Limited (202323135) Case 202323135 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The … 25 Jun 2025 Maladministration The Riverside Group Limited (202318844) Case 202318844 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to … 25 Jun 2025 Maladministration Your Housing Group Limited (202304570) Case 202304570 · Financial The complaint is about the landlord’s handling of the resident’s reports of: 24 Jun 2025 Maladministration Cobalt Housing Limited (202113543) Case 202113543 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman … 24 Jun 2025 Maladministration Exeter City Council (202426715) Case 202426715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 24 Jun 2025 Maladministration London Borough of Barnet (202437630) Case 202437630 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks from the property above the resident’s. 24 Jun 2025 Maladministration London Borough of Islington (202330834) Case 202330834 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to a wall in the resident’s garden. 24 Jun 2025 Maladministration London Borough of Wandsworth (202419149) Case 202419149 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling. 24 Jun 2025 Maladministration MHS Homes Ltd (202233937) Case 202233937 · Voluntary The landlord’s handling of the resident’s reports of noise from her neighbour’s property. 24 Jun 2025 Maladministration Sheffield City Council (202334281) Case 202334281 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about a lack of cleaning in the communal areas. 24 Jun 2025 Maladministration Soha Housing Limited (202334993) Case 202334993 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs and request for compensation … 23 Jun 2025 Maladministration Anchor Hanover Group (202315871) Case 202315871 · Old Property Condition categories The complaint is about the landlord’s response to reports of poor workmanship by its contractors. 23 Jun 2025 Maladministration Birmingham City Council (202221809) Case 202221809 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: … 23 Jun 2025 Maladministration Golding Homes Limited (202334981) Case 202334981 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 23 Jun 2025 Maladministration Gravesham Borough Council (202322422) Case 202322422 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: a pre-void inspection and the associated cost incurred by the resident. the … 23 Jun 2025 Maladministration Haringey London Borough Council (202332464) Case 202332464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also looked at the … 23 Jun 2025 Maladministration London Borough of Islington (202316635) Case 202316635 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s mutual exchange. 23 Jun 2025 Maladministration London Borough of Lambeth (202422146) Case 202422146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs in the resident’s kitchen following a leak from an upstairs flat. … 23 Jun 2025 Maladministration Southern Housing (202331211) Case 202331211 · Responsive repairs/activity The complaint concerns the landlord’s handling of repairs to the resident’s windows. 23 Jun 2025 Maladministration Southwark Council (202308022) Case 202308022 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the … 23 Jun 2025 Maladministration Southwark Council (202429480) Case 202429480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint 23 Jun 2025 Maladministration The Riverside Group Limited (202331736) Case 202331736 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for insulation. The associated complaint. 23 Jun 2025 Maladministration Thrive Homes Limited (202324757) Case 202324757 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Repairs to the communal door entry system to the resident’s block. The … 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 20 Jun 2025 Maladministration Bristol City Council (202309059) Case 202309059 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about her driveway. The Ombudsman has also assessed the … 20 Jun 2025 Maladministration Citizen Housing Group Limited (202427458) Case 202427458 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damaged possessions. 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 20 Jun 2025 Maladministration Haringey London Borough Council (202314857) Case 202314857 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof and subsequent damp … 20 Jun 2025 Maladministration Karbon Homes Limited (202234018) Case 202234018 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the property being cold. complaint. 20 Jun 2025 Maladministration Karbon Homes Limited (202329045) Case 202329045 · Financial The complaint is about the landlord’s response to the resident’s reports that its heating system impacted his energy bills. The … 20 Jun 2025 Maladministration London Borough of Lambeth (202423875) Case 202423875 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of damp and mould. reports of broken fencing. bathroom works. the … 20 Jun 2025 Maladministration Moat Homes Limited (202320833) Case 202320833 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's move to her current property. 20 Jun 2025 Maladministration Onward Homes Limited (202228966) Case 202228966 · Estate Management The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related … 19 Jun 2025 Maladministration Birmingham City Council (202320197) Case 202320197 · Managing Relations The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a … 19 Jun 2025 Maladministration Citizen Housing Group Limited (202431038) Case 202431038 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, … 19 Jun 2025 Maladministration Gateshead Metropolitan Borough Council (202202659) Case 202202659 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 19 Jun 2025 Maladministration Livv Housing Group (202328127) Case 202328127 · Old Complaints Handling categories The complaint is about the landlord’s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint … 19 Jun 2025 Maladministration London Borough of Islington (202326274) Case 202326274 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the … 19 Jun 2025 Maladministration Norwich City Council (202325705) Case 202325705 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The repairs to the kitchen waste pipe. The associated complaint. 19 Jun 2025 Maladministration Red Kite Community Housing Limited (202317013) Case 202317013 · Responsive repairs/activity The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation. 19 Jun 2025 Maladministration Southern Housing (202216116) Case 202216116 · Estate Management The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling. 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs.