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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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21 Aug 2023 Maladministration Wandle Housing Association Limited (202219681) Case 202219681 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s: Reports of damp and mould as well as cracks in … 18 Aug 2023 Maladministration Hammersmith and Fulham Council (202221125) Case 202221125 · Financial The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his … 18 Aug 2023 Maladministration Westminster City Council (202202872) Case 202202872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, … 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 14 Aug 2023 Maladministration Southern Housing Group Limited (202107312) Case 202107312 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: Reports of damp and mould within the property. Request for a … 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 9 Aug 2023 Maladministration Harlow District Council (202222305) Case 202222305 · Information and data management The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint … 9 Aug 2023 Maladministration Lambeth Council (202114942) Case 202114942 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property. 9 Aug 2023 Maladministration London Borough of Hackney (202219315) Case 202219315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property. 9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 7 Aug 2023 Maladministration Paragon Asra Housing Limited (202120242) Case 202120242 · Managing Relations The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and … 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 3 Aug 2023 Maladministration The Riverside Group Of Companies Ltd (202200076) Case 202200076 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 2 Aug 2023 Maladministration Hyde Housing Association Limited (202117735) Case 202117735 · Old Complaints Handling categories The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint. 2 Aug 2023 Maladministration Sovereign Housing Association Limited (202210706) Case 202210706 · Managing Relations The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. … 1 Aug 2023 Maladministration Guinness Housing Association Limited (202122779) Case 202122779 · Managing Relations The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The … 31 Jul 2023 Maladministration Birmingham City Council (202113968) Case 202113968 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 31 Jul 2023 Maladministration Hammersmith and Fulham Council (202104647) Case 202104647 · Managing Relations The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint. 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint. 31 Jul 2023 Maladministration Notting Hill Genesis (NHG) (201909344) Case 201909344 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of … 31 Jul 2023 Maladministration Octavia Housing (202108938) Case 202108938 · Managing Relations The complaint is about: The landlord’s handling of leaks into the resident’s property from the flat above. The landlord’s handling … 31 Jul 2023 Maladministration Sanctuary Housing Association (201914678) Case 201914678 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 31 Jul 2023 Maladministration Southern Housing (201911202) Case 201911202 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 31 Jul 2023 Maladministration Torus62 Limited (202231139) Case 202231139 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The … 30 Jul 2023 Maladministration Royal Borough of Kensington and Chelsea (202219520) Case 202219520 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak. 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 28 Jul 2023 Maladministration Leeds City Council (202207559) Case 202207559 · Information and data management The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint … 28 Jul 2023 Maladministration Southern Housing (202107977) Case 202107977 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property and upgrades at the property. This Service has … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration The Guinness Partnership Limited (202119405) Case 202119405 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the … 27 Jul 2023 Maladministration Hackney Council (202204992) Case 202204992 · Managing Relations The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs … 27 Jul 2023 Maladministration LiveWest Homes Limited (202215464) Case 202215464 · Old Property Condition migrated-2025 The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property … 27 Jul 2023 Maladministration London Borough of Croydon (202204778) Case 202204778 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to … 27 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202218016) Case 202218016 · Managing Relations The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The … 27 Jul 2023 Maladministration Swan Housing Association Limited (202207036) Case 202207036 · Managing Relations The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also … 27 Jul 2023 Maladministration Tower Hamlets Homes (202217568) Case 202217568 · Managing Relations The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. … 26 Jul 2023 Maladministration Hammersmith and Fulham Council (202221764) Case 202221764 · Managing Relations The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows … 25 Jul 2023 Maladministration Havering Council (202112338) Case 202112338 · Managing Relations The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling. 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Maladministration Southwark Council (202127984) Case 202127984 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the … 25 Jul 2023 Maladministration The Riverside Group Limited (202219380) Case 202219380 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for upgrades to her property. 24 Jul 2023 Maladministration Hyde Housing Association Limited (202206474) Case 202206474 · Managing Relations The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated … 24 Jul 2023 Maladministration Tower Hamlets Homes (202215949) Case 202215949 · Managing Relations The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of … 21 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202214922) Case 202214922 · Managing Relations The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak …