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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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24 May 2024 Maladministration Hyde Housing Association Limited (202303768) Case 202303768 · Managing Relations The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling. 24 May 2024 Maladministration Longhurst Group Limited (202230008) Case 202230008 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and … 23 May 2024 Maladministration East Midlands Housing Group Limited (202313586) Case 202313586 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 23 May 2024 Maladministration First Choice Homes Oldham Limited (202228820) Case 202228820 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 23 May 2024 Maladministration The Riverside Group Limited (202304865) Case 202304865 · Old Complaints Handling categories REPORT COMPLAINT 202304865 The Riverside Group Limited 23 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 May 2024 Maladministration Accent Housing Limited (202234586) Case 202234586 · Estate Management The complaint is about the landlord's handling of the resident's reports of communal repairs. 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 20 May 2024 Maladministration Homes Plus Limited (202304135) Case 202304135 · Managing Relations The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated … 17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Onward Homes Limited (202223799) Case 202223799 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The … 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 16 May 2024 Maladministration Orbit Group Limited (202229374) Case 202229374 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door … 13 May 2024 Maladministration Clarion Housing Association Limited (202207370) Case 202207370 · Health and Safety (inc. building safety) REPORT COMPLAINT 202207370 Clarion Housing Association Limited 13 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 May 2024 Maladministration Torus62 Limited (202308116) Case 202308116 · Financial The complaint is about the landlord's handling of: The resident’s reports about damp and mould. The resident’s concerns about damage … 9 May 2024 Maladministration Beyond Housing Limited (202306387) Case 202306387 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. … 9 May 2024 Maladministration Ongo Homes Limited (202231174) Case 202231174 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident … 9 May 2024 Maladministration Paragon Asra Housing Limited (202122275) Case 202122275 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has … 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 3 May 2024 Maladministration Magna Housing Limited (202311171) Case 202311171 · Managing Relations The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the … 2 May 2024 Maladministration Longhurst Group Limited (202224549) Case 202224549 · Estate Management The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking space. The related complaint. 1 May 2024 Maladministration Richmond Housing Partnership Limited (202217130) Case 202217130 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp … 30 Apr 2024 Maladministration Accent Housing Limited (202211923) Case 202211923 · Financial The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property. 30 Apr 2024 Maladministration East Midlands Housing Group Limited (202228179) Case 202228179 · Estate Management The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and … 30 Apr 2024 Maladministration Golding Homes Limited (202229689) Case 202229689 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 Maladministration Onward Homes Limited (202126950) Case 202126950 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). The associated complaint. 30 Apr 2024 Maladministration Onward Homes Limited (202224595) Case 202224595 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated … 30 Apr 2024 Maladministration Southern Housing Group Limited (202230319) Case 202230319 · Managing Relations The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to … 30 Apr 2024 Maladministration The Riverside Group Limited (202232510) Case 202232510 · Information and data management The complaint is about the landlord’s: response to the resident’s report that she had been burgled, and the level of … 30 Apr 2024 Maladministration Your Housing Limited (202303001) Case 202303001 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of … 29 Apr 2024 Maladministration ForHousing Limited (202318004) Case 202318004 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request to replaster the full hallway and stairs, due to … 29 Apr 2024 Maladministration Onward Homes Limited (202227575) Case 202227575 · Managing Relations The complaint is about the landlord handling of the resident’s complaint concerning her kitchen renewal. 29 Apr 2024 Maladministration Richmond Housing Partnership Limited (202307290) Case 202307290 · Managing Relations This complaint is about the landlord's: Response to reports of tree roots causing damage to the resident's front path. Handling … 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 25 Apr 2024 Maladministration GreenSquareAccord Limited (202229793) Case 202229793 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. This report … 25 Apr 2024 Maladministration Nottingham City Homes Limited (202230378) Case 202230378 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical … 24 Apr 2024 Maladministration Accent Housing Limited (202212633) Case 202212633 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports … 24 Apr 2024 Maladministration ForHousing Limited (202209394) Case 202209394 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The … 24 Apr 2024 Maladministration Hyde Housing Association Limited (202228916) Case 202228916 · Managing Relations The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling. 24 Apr 2024 Maladministration Longhurst Group Limited (202303682) Case 202303682 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at … 24 Apr 2024 Maladministration Onward Homes Limited (202217589) Case 202217589 · Managing Relations The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint … 23 Apr 2024 Maladministration Your Housing Limited (202311434) Case 202311434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a fly infestation. 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 22 Apr 2024 Maladministration Clarion Housing Association Limited (202219943) Case 202219943 · Estate Management This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202231149) Case 202231149 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint. 19 Apr 2024 Maladministration Midland Heart Limited (202300818) Case 202300818 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding …