First Choice Homes Oldham Limited (202321742)
This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202302504)
The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202327859)
The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.
One Housing Group Limited (202234703)
The complaint is about the landlord’s handling of reports of no heating and hot water in the property.
Rooftop Housing Association Limited (202325127)
The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). The associated complaint.
The Guinness Partnership Limited (202303770)
The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s handling of the resident’s reports of a leak from the property above. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202313653)
The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and the level of compensation offered.
The Riverside Group Limited (202310549)
The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. This report has also considered the landlord’s complaints handling.
Wandle Housing Association Limited (202346420)
This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202311594)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint.
Your Housing Group Limited (202336421)
The complaint is about: The landlord’s handling of the resident’s requests for repairs. The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202303045)
This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.
Hyde Housing Association Limited (202317272)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202233414)
The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.
Vivid Housing Limited (202209946)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202342434)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.
Longhurst Group Limited (202308524)
REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Together Housing Association Limited (202327540)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be replaced. Handling of the associated complaint including the level of compensation offered.
Cyron Housing Co-operative Limited (202218048)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal complaint.
Hyde Housing Association Limited (202335754)
The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.
Orbit Group Limited (202324425)
The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. The landlord’s handing of repairs to a toilet. The landlord’s handling of reports of pest infestations at his property. The landlord’s handling of requests for reasonable adjustments. The Ombudsman has …
The Guinness Partnership Limited (202114051)
The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and skirting board. Level of communication provided regarding the repairs. Handling of the complaint.
Abri Group Limited (202322589)
The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service will also investigate the landlord’s complaint handling.
Hexagon Housing Association Limited (202309596)
The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint.
Longhurst Group Limited (202304372)
The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint handling.
Paragon Asra Housing Limited (202315453)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Regenda Limited (202339792)
The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling.
Richmond Housing Partnership Limited (202312796)
The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB).
Southway Housing Trust (Manchester) Limited (202210234)
The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the associated reports of antisocial behaviour by her neighbour. The Ombudsman has also considered the landlord’s complaint handling.
Affordable Housing Communities Limited (202334805)
The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their property. Complaint.
Stonewater Limited (202312190)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s handling of the resident’s associated complaint.
Longhurst Group Limited (202335462)
The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202317333)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202315788)
The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance.
Home Group Limited (202301937)
The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. Complaint handling. This investigation also considers the landlord’s record keeping.
Midland Heart Limited (202338142)
The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health
B3 Living Limited (202307898)
The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.
Bromford Housing Group Limited (202328975)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.
Flagship Housing Group Limited (202305024)
The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.
Stonewater Limited (202229688)
The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint.
The Guinness Partnership Limited (202302753)
The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and service charge queries. The associated complaint.
Yorkshire Housing Limited (202307987)
The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her property. The associated complaint.
Jigsaw Homes Group Limited (202206853)
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202308878)
The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.
Incommunities Limited (202306598)
The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden.
Ongo Homes Limited (202305459)
The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
Nottingham City Homes Limited (202316662)
The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.
Your Housing Limited (202224204)
The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB).
Eastlight Community Homes Limited (202337462)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)