Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
East Riding of Yorkshire Council (202114618)
The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.
Leeds City Council (202222442)
The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.
Haringey London Borough Council (202126874)
The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.
Islington Council (202210653)
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.
Lambeth Council (202211798)
The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.
Wandsworth Council (202119282)
The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. Handling of the resident’s repair reports. Complaint handling.
Haringey London Borough Council (202219041)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of damage to her personal belongings and carpet due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Birmingham City Council (202128474)
The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.
Lambeth Council (202118662)
The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and safety concerns. The resident’s associated complaints.
Southwark Council (202107100)
This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the outside drain. The resident’s complaint.
Birmingham City Council (202109815)
The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.
Birmingham City Council (202203028)
The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling.
Dacorum Borough Council (202212543)
This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling.
Islington Council (202203216)
REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Lambeth Council (202015645)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The associated complaint.
Stevenage Borough Council (202119525)
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
Islington Council (202206090)
The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.
Westminster City Council (202117364)
This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and back doors of the property, and electrical issues. This investigation has also considered the landlord’s complaint handling.
Westminster City Council (202211649)
The complaint is about the landlord’s handling of pest issues outside the resident’s property.
Waltham Forest Council (201900229)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a move. the landlord’s complaint handling.
Birmingham City Council (202119872)
The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Hammersmith and Fulham Council (202123468)
The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process The residents complaint about the ongoing leak in her property. The residents request for compensation for damaged personal items.
Kirklees Council (202118661)
This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, damp and mould.
Birmingham City Council (202221439)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
Lambeth Council (201814057)
The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint.
Leeds City Council (202201900)
The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door to be replaced. Request for an outbuilding door to be replaced.
London Borough of Newham (202206186)
REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Southwark Council (202015004)
The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak.
Hammersmith and Fulham Council (202126460)
The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint.
Reading Borough Council (202104235)
The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.
Wigan Metropolitan Borough Council (202210202)
REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Birmingham City Council (202121450)
The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.
Dacorum Borough Council (202203963)
This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the basement of the building. The landlord’s handling of the resident’s reports of damage and water ingress into the property. This report has also considered the landlord’s record keeping.
Islington Council (202210715)
The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. The Ombudsman has also assessed the landlord’s complaint handling.
Haringey London Borough Council (202200748)
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.
Haringey London Borough Council (202218553)
The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202213028)
The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated complaints.
Manchester City Council (202011545)
REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southwark Council (202122189)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. Complaint handling.
Haringey London Borough Council (202120060)
The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Havering Council (202206914)
The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s handling and responses to reports of flooding from the flat above. The landlord’s complaints handling. If the landlord should have completed a risk assessment for its occupant who it temporarily …
Birmingham City Council (202115796)
The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. The investigation has also considered the landlord’s handling of the resident’s complaints.
Southwark Council (202204385)
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
Sandwell Metropolitan Borough Council (202117544)
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.
Haringey London Borough Council (202124402)
The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.
Haringey London Borough Council (202200806)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.
Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)