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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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16 Jan 2023 Maladministration Hammersmith and Fulham Council (202206648) Case 202206648 · Managing Relations The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen … 12 Jan 2023 Maladministration Hammersmith and Fulham Council (202206018) Case 202206018 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of damp and mould in the property. The associated formal … 12 Jan 2023 Maladministration Leeds City Council (202205740) Case 202205740 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s … 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Haringey London Borough Council (202210235) Case 202210235 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence. 23 Dec 2022 Maladministration Birmingham City Council (202113825) Case 202113825 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint. 20 Dec 2022 Maladministration Birmingham City Council (202121986) Case 202121986 · Managing Relations REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […] 20 Dec 2022 Maladministration Kingston upon Hull City Council (202125791) Case 202125791 · Managing Relations The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the … 16 Dec 2022 Maladministration Lambeth Council (202208360) Case 202208360 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of lighting and electrical concerns. 14 Dec 2022 Maladministration Birmingham City Council (202123521) Case 202123521 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Dec 2022 Maladministration Manchester City Council (202101585) Case 202101585 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen … 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 10 Dec 2022 Maladministration Basildon Borough Council (202112531) Case 202112531 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony. 8 Dec 2022 Maladministration Tamworth Borough Council (202128565) Case 202128565 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments. 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Nov 2022 Maladministration Norwich City Council (202103925) Case 202103925 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the report of damp and mould in the property. The landlord’s communication … 29 Nov 2022 Maladministration Westminster City Council (202016964) Case 202016964 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The remedial … 28 Nov 2022 Maladministration Sandwell Metropolitan Borough Council (202107285) Case 202107285 · Old Property Condition migrated-2025 The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home. 23 Nov 2022 Maladministration Southwark Council (202111944) Case 202111944 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. … 21 Nov 2022 Maladministration Camden Council (202105321) Case 202105321 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in … 18 Nov 2022 Maladministration Ashfield District Council (202203316) Case 202203316 · Financial The complaint is about the landlord’s handling of the resident’s rent arrears. 15 Nov 2022 Maladministration Brighton and Hove City Council (202202555) Case 202202555 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior … 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Maladministration Leeds City Council (202111464) Case 202111464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 11 Nov 2022 Maladministration East Riding of Yorkshire Council (202115738) Case 202115738 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an extension. 8 Nov 2022 Maladministration Epping Forest District Council (202206787) Case 202206787 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling. 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 31 Oct 2022 Maladministration East Suffolk Council (202206499) Case 202206499 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the replacement of the windows in the property. 31 Oct 2022 Maladministration Westminster City Council (202012451) Case 202012451 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 31 Oct 2022 Maladministration Wolverhampton City Council (202123355) Case 202123355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property. 28 Oct 2022 Maladministration Hinckley and Bosworth Borough Council (202109753) Case 202109753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; … 27 Oct 2022 Maladministration Brentwood Borough Council (202203645) Case 202203645 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a kitchen replacement. 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 25 Oct 2022 Maladministration Norwich City Council (202115493) Case 202115493 · Managing Relations The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint. 24 Oct 2022 Maladministration Lambeth Council (202116411) Case 202116411 · Estate Management The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge . 23 Oct 2022 Maladministration Hammersmith and Fulham Council (202204229) Case 202204229 · Managing Relations The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into … 21 Oct 2022 Maladministration Hammersmith and Fulham Council (202202575) Case 202202575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of faulty windows by the resident. 20 Oct 2022 Maladministration Wolverhampton City Council (202205867) Case 202205867 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues in his bathroom; complaints handling. 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 6 Oct 2022 Maladministration North Northamptonshire Council (202109405) Case 202109405 · Managing Relations This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling. 6 Oct 2022 Maladministration Royal Borough Of Greenwich (202123777) Case 202123777 · Managing Relations REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Oct 2022 Maladministration Dacorum Borough Council (202121576) Case 202121576 · Managing Relations The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. … 4 Oct 2022 Maladministration Cambridge City Council (202203164) Case 202203164 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the … 4 Oct 2022 Maladministration Hammersmith and Fulham Council (202116417) Case 202116417 · Managing Relations The complaint is about the landlord’s handling of: The repairs required following reports of a leak from the guttering and … 4 Oct 2022 Maladministration Lewisham Council (202120613) Case 202120613 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom. 30 Sep 2022 Maladministration Chesterfield Borough Council (202005710) Case 202005710 · Managing Relations REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2022 Maladministration Lambeth Council (202100617) Case 202100617 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report regarding repairs to a leak and the boiler pipework …