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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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2 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202424772) Case 202424772 · Responsive repairs/activity The complaint is about the landlord’s handling of a pest infestation. 2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 2 Jul 2025 Maladministration Paragon Asra Housing Limited (202318065) Case 202318065 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of … 2 Jul 2025 Maladministration Southern Housing (202331028) Case 202331028 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her … 1 Jul 2025 Maladministration London Borough of Camden Council (202417664) Case 202417664 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs. 1 Jul 2025 Maladministration London Borough of Tower Hamlets (202333743) Case 202333743 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint. 1 Jul 2025 Maladministration Southern Housing (202436229) Case 202436229 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's reports about the water system. 1 Jul 2025 Maladministration Vico Homes Limited (202326893) Case 202326893 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Maladministration Accent Housing Limited (202324191) Case 202324191 · Managing Relations The resident’s complaint is about the landlord’s handling of her: Reports of damp and mould and subsequent repairs. Reports of … 30 Jun 2025 Maladministration London Borough of Camden Council (202437616) Case 202437616 · Local Authority / ALMO or TMO The resident’s complaint was about the landlord’s response to the resident’s reports about roof leaks resulting in loss of electrics … 30 Jun 2025 Maladministration London Borough of Havering Council (202221930) Case 202221930 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the … 30 Jun 2025 Maladministration London Borough of Hillingdon (202423080) Case 202423080 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging … 30 Jun 2025 Maladministration London Borough of Lambeth (202413387) Case 202413387 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports about water ingress, damp and mould. Reports about drain … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202425066) Case 202425066 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of a leak, causing damp and mould. 30 Jun 2025 Maladministration London & Quadrant Housing Trust (202429859) Case 202429859 · Managing Relations The complaint is about cold and ventilation issues in the property. We have also investigated the landlord’s handling of the … 30 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202425991) Case 202425991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318069) Case 202318069 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202427194) Case 202427194 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202429836) Case 202429836 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour (ASB). 30 Jun 2025 Maladministration Midland Heart Limited (202435994) Case 202435994 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when she moved … 30 Jun 2025 Maladministration Paragon Asra Housing Limited (202326748) Case 202326748 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 30 Jun 2025 Maladministration Platform Housing Group Limited (202303557) Case 202303557 · Managing Relations The resident’s complaint is about the landlord's handling of: Reports of no hot water. Leaks. Damp and mould. This service … 30 Jun 2025 Maladministration Redditch Borough Council (202417927) Case 202417927 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation … 30 Jun 2025 Maladministration Southern Housing (202423456) Case 202423456 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider … 30 Jun 2025 Maladministration West Kent Housing Association (202419718) Case 202419718 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Jun 2025 Maladministration ForHousing Limited (202425263) Case 202425263 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs relating to damp and mould. 27 Jun 2025 Maladministration Golding Homes Limited (202430186) Case 202430186 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her … 27 Jun 2025 Maladministration London Borough of Barnet (202428033) Case 202428033 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated … 27 Jun 2025 Maladministration London Borough of Hackney (202426908) Case 202426908 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould and leaks in the property. 27 Jun 2025 Maladministration London Borough of Havering Council (202320506) Case 202320506 · Local Authority / ALMO or TMO The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the … 27 Jun 2025 Maladministration London Borough of Lambeth (202428007) Case 202428007 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint. 27 Jun 2025 Maladministration London & Quadrant Housing Trust (202337516) Case 202337516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s complaint. 27 Jun 2025 Maladministration Notting Hill Genesis (202317422) Case 202317422 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint. 27 Jun 2025 Maladministration Plus Dane Housing Limited (202346784) Case 202346784 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of smell in the property. 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 27 Jun 2025 Maladministration Torus62 Limited (202402467) Case 202402467 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the … 26 Jun 2025 Maladministration Cobalt Housing Limited (202323944) Case 202323944 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and repairs in the bathroom. The Ombudsman … 26 Jun 2025 Maladministration London Borough of Barnet (202435181) Case 202435181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Jun 2025 Maladministration London Borough of Newham (202312675) Case 202312675 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary … 26 Jun 2025 Maladministration Rochdale Boroughwide Housing Limited (202411980) Case 202411980 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 26 Jun 2025 Maladministration Southern Housing (202425624) Case 202425624 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the … 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 25 Jun 2025 Maladministration Abri Group Limited (202440608) Case 202440608 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs. 25 Jun 2025 Maladministration Bristol City Council (202414359) Case 202414359 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s notice to quit. This Service has also considered the landlord’s … 25 Jun 2025 Maladministration Hexagon Housing Association Limited (202303959) Case 202303959 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has …