Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202201645)
The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades.
Hackney Council (202113360)
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
North Warwickshire Borough Council (202123962)
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
Hammersmith and Fulham Council (202120682)
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
Islington Council (202112423)
The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well as associated works. management and handling of the resident’s complaint.
Lambeth Council (202121350)
The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint.
Leeds City Council (202102328)
The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has also considered the landlord’s record keeping.
Lewisham Council (202201598)
The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.
Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
Hammersmith and Fulham Council (202107939)
The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s requests regarding redecoration works to her property. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202117487)
The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman has also considered the landlord’s complaints handling.
Hammersmith and Fulham Council (202207336)
The complaint concerns the landlord’s:
Great Yarmouth Borough Council (202201561)
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
Hammersmith and Fulham Council (202016649)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
Islington Council (202114943)
The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The landlord’s complaint handling.
Islington Council (202201138)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Brighton and Hove City Council (202012680)
The complaint is about the landlord’s response to the resident’s reports in relation to repairs.
Islington Council (202217733)
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that she was experiencing ingress of urine through her hallway ceiling; the landlord’s complaint handling.
Nottingham City Council (202128547)
The complaint is about the landlord’s: handling of reports of damp and mould; and complaint handling.
Harlow District Council (202204857)
The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Lewisham Council (202120967)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Camden Council (202120034)
The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint.
Hammersmith and Fulham Council (202114211)
The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the property. complaints and the level of compensation offered. This report also looks at the landlord’s handling of information and record keeping practices.
Hackney Council (202115939)
The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.
Islington Council (202120513)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Westminster City Council (202124824)
This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated complaint.
Haringey London Borough Council (202122735)
The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing.
Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
Hammersmith and Fulham Council (202204283)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated complaint, including the amount of compensation offered.
Hammersmith and Fulham Council (202213507)
The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered the landlord’s complaint handling.
Westminster City Council (202121186)
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
South Cambridgeshire District Council (202216493)
The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.
Camden Council (202117312)
The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.
Leeds City Council (202208004)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.
Brighton and Hove City Council (202122936)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling.
Charnwood Borough Council (202109899)
The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.
Leeds City Council (202112509)
The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.
Lambeth Council (202210645)
The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a refund. This Service has also considered the landlord’s complaint handling.
Nottingham City Council (202212363)
This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. The landlord’s record keeping.
Leeds City Council (202121644)
The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint.
Lambeth Council (202127410)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom.
Brighton and Hove City Council (202208056)
The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation following a leak to the property. The landlord’s complaint handling.
East Devon District Council (202120868)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Hammersmith and Fulham Council (202128358)
The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated repairs. The associated complaint. The record keeping.
Lambeth Council (202213073)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her handrail. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202118186)
The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s handling of the resident’s complaint.
Wandsworth Council (202104702)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The resident’s request to be rehoused using the landlord’s management transfer policy.
Camden Council (202204496)
The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff conduct. The report also examines the landlord’s complaint’s handling.
Leeds City Council (202221856)
The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)