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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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13 Mar 2023 Maladministration Westminster City Council (202125720) Case 202125720 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused … 12 Mar 2023 Maladministration Lambeth Council (202204833) Case 202204833 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 9 Mar 2023 Maladministration Selby District Council (202119687) Case 202119687 · Managing Relations 8 Mar 2023 Maladministration Hammersmith and Fulham Council (202213931) Case 202213931 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s front doorframe. 8 Mar 2023 Maladministration Stevenage Borough Council (202211783) Case 202211783 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling. 6 Mar 2023 Maladministration Leeds City Council (202204111) Case 202204111 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring … 4 Mar 2023 Maladministration Sheffield City Council (202119409) Case 202119409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling. 1 Mar 2023 Maladministration Harlow District Council (202127707) Case 202127707 · Information and data management The complaint concerns the landlord’s response to: Reports of the condition and effectiveness of the soakaway at the property . … 28 Feb 2023 Maladministration Brighton and Hove City Council (202126858) Case 202126858 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns regarding repairs to the property, following a mutual exchange. 28 Feb 2023 Maladministration Leeds City Council (202126341) Case 202126341 · Managing Relations The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the … 28 Feb 2023 Maladministration Westminster City Council (202212282) Case 202212282 · Managing Relations This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. … 27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 24 Feb 2023 Maladministration Birmingham City Council (202114358) Case 202114358 · ASB/Abuse/Nuisance The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling. 24 Feb 2023 Maladministration Hammersmith and Fulham Council (202202428) Case 202202428 · Managing Relations The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling. 24 Feb 2023 Maladministration Lambeth Council (202210024) Case 202210024 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation. 24 Feb 2023 Maladministration Lewisham Council (202109734) Case 202109734 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved … 24 Feb 2023 Maladministration Welwyn Hatfield Borough Council (202204677) Case 202204677 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling. 23 Feb 2023 Maladministration Wolverhampton City Council (202116971) Case 202116971 · Estate Management The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of … 22 Feb 2023 Maladministration Birmingham City Council (202119233) Case 202119233 · Health and Safety (inc. building safety) The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that … 21 Feb 2023 Maladministration Barking and Dagenham Council (202211917) Case 202211917 · Estate Management The complaint is about the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer … 21 Feb 2023 Maladministration Bristol City Council (202107993) Case 202107993 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (“ASB”) and noise nuisance from a … 21 Feb 2023 Maladministration Oadby and Wigston Borough Council (202202740) Case 202202740 · Financial The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning … 17 Feb 2023 Maladministration Harlow District Council (202121157) Case 202121157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for it to replace a wall in her back … 15 Feb 2023 Maladministration Barking and Dagenham Council (202113701) Case 202113701 · Managing Relations The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord … 14 Feb 2023 Maladministration Lewisham Council (202207293) Case 202207293 · Managing Relations The complaint is about the landlord’s handling of: 13 Feb 2023 Maladministration Folkestone & Hythe District Council (202127345) Case 202127345 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to … 10 Feb 2023 Maladministration Thurrock Council (202102215) Case 202102215 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of an insecure front door. 9 Feb 2023 Maladministration Stroud District Council (202212935) Case 202212935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath. 8 Feb 2023 Maladministration Derby City Council (202124724) Case 202124724 · Managing Relations The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered … 8 Feb 2023 Maladministration Lambeth Council (202115695) Case 202115695 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property. 8 Feb 2023 Maladministration Norwich City Council (202122852) Case 202122852 · Managing Relations The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling. 7 Feb 2023 Maladministration Epping Forest District Council (202214043) Case 202214043 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered. 1 Feb 2023 Maladministration Leeds City Council (202118443) Case 202118443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front … 31 Jan 2023 Maladministration Hammersmith and Fulham Council (202117830) Case 202117830 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. … 31 Jan 2023 Maladministration Milton Keynes Council (201902957) Case 201902957 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of multiple repairs required at the property. Complaint handling. … 27 Jan 2023 Maladministration Newham Council (202111880) Case 202111880 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a report of antisocial behaviour regarding the resident, which resulted in her … 27 Jan 2023 Maladministration Westminster City Council (202205212) Case 202205212 · Estate Management REPORT COMPLAINT 202205212 Westminster City Council 27 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2023 Maladministration Bristol City Council (202120397) Case 202120397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about the poor condition of their neighbour’s garden. 25 Jan 2023 Maladministration Southwark Council (202102902) Case 202102902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman … 24 Jan 2023 Maladministration Islington Council (202126743) Case 202126743 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of an infestation of mice at his property. Handling … 23 Jan 2023 Maladministration Birmingham City Council (202122983) Case 202122983 · Managing Relations The complaint is about: The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping. 19 Jan 2023 Maladministration Hammersmith and Fulham Council (202109579) Case 202109579 · Managing Relations REPORT COMPLAINT 202109579 Hammersmith and Fulham Council 16 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jan 2023 Maladministration Harlow District Council (202209969) Case 202209969 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that his toilet was not flushing. The associated complaint. 17 Jan 2023 Maladministration Camden Council (202112376) Case 202112376 · Managing Relations REPORT COMPLAINT 202112376 Camden Council 17 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Sandwell Metropolitan Borough Council (202204475) Case 202204475 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.