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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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16 Jul 2025 Maladministration Southern Housing (202421109) Case 202421109 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 16 Jul 2025 Maladministration Sovereign Network Group (202304283) Case 202304283 · Managing Relations The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint. 16 Jul 2025 Maladministration The Community Housing Group Limited (202417612) Case 202417612 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were … 16 Jul 2025 Maladministration Thrive Homes Limited (202433023) Case 202433023 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint. 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 15 Jul 2025 Maladministration London & Quadrant Housing Trust (202432159) Case 202432159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Maladministration East Midlands Housing Group Limited (202426113) Case 202426113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise. 14 Jul 2025 Maladministration Karibu Community Homes Limited (202427163) Case 202427163 · Managing Relations This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint. 14 Jul 2025 Maladministration London Borough of Lewisham (202400587) Case 202400587 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. … 14 Jul 2025 Maladministration London & Quadrant Housing Trust (202442856) Case 202442856 · Managing Relations The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman … 14 Jul 2025 Maladministration Sanctuary Housing Association (202431769) Case 202431769 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 14 Jul 2025 Maladministration Weaver Vale Housing Trust Limited (202302250) Case 202302250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance. 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 11 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202306765) Case 202306765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property’s living room. … 11 Jul 2025 Maladministration London Borough of Lewisham (202424214) Case 202424214 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Jul 2025 Maladministration London & Quadrant Housing Trust (202411110) Case 202411110 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint. 11 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202419735) Case 202419735 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 11 Jul 2025 Maladministration Sovereign Network Group (202440510) Case 202440510 · Managing Relations The complaint is about the landlord’s response to: 11 Jul 2025 Maladministration Stonewater Limited (202318417) Case 202318417 · Estate Management The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also … 11 Jul 2025 Maladministration Stonewater Limited (202327120) Case 202327120 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of … 11 Jul 2025 Maladministration Two Rivers Housing (202328979) Case 202328979 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s … 10 Jul 2025 Maladministration ForHousing Limited (202327303) Case 202327303 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s … 10 Jul 2025 Maladministration Gateshead Metropolitan Borough Council (202417243) Case 202417243 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint. 10 Jul 2025 Maladministration London Borough of Lambeth (202441008) Case 202441008 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s reports of a leak from above into her property. 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202234791) Case 202234791 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202445877) Case 202445877 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 10 Jul 2025 Maladministration Moat Homes Limited (202422401) Case 202422401 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will … 10 Jul 2025 Maladministration Yorkshire Housing Limited (202343268) Case 202343268 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom … 9 Jul 2025 Maladministration London Borough of Camden Council (202421397) Case 202421397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: anti-social behaviour (ASB) from a neighbour. staff conduct. … 9 Jul 2025 Maladministration London Borough of Hackney (202333300) Case 202333300 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 8 Jul 2025 Maladministration GreenSquareAccord Limited (202438382) Case 202438382 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs. 8 Jul 2025 Maladministration Soha Housing Limited (202407710) Case 202407710 · Responsive repairs/activity The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property. 7 Jul 2025 Maladministration GreenSquareAccord Limited (202442055) Case 202442055 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 7 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202429269) Case 202429269 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also … 7 Jul 2025 Maladministration London Borough of Newham (202423147) Case 202423147 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and … 7 Jul 2025 Maladministration London & Quadrant Housing Trust (202226971) Case 202226971 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling. 7 Jul 2025 Maladministration Midland Heart Limited (202321623) Case 202321623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and harassment from his neighbour … 7 Jul 2025 Maladministration Southern Housing (202401759) Case 202401759 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to … 4 Jul 2025 Maladministration Birmingham City Council (202423479) Case 202423479 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 4 Jul 2025 Maladministration The Riverside Group Limited (202331042) Case 202331042 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak and related damage to his belongings. … 3 Jul 2025 Maladministration Moat Homes Limited (202428185) Case 202428185 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 3 Jul 2025 Maladministration Plus Dane Housing Limited (202414110) Case 202414110 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated … 3 Jul 2025 Maladministration Sapphire Independent Housing Limited (202317469) Case 202317469 · Abbeyfield The complaint is about the landlord’s handling of the resident’s reports of a fly and maggot infestation in the property … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202326670) Case 202326670 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about grounds maintenance, including the resident’s claim that it … 2 Jul 2025 Maladministration London & Quadrant Housing Trust (202441299) Case 202441299 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and …