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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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10 Nov 2023 Maladministration Optivo (now Southern Housing) (202229415) Case 202229415 · Managing Relations The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service … 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice … 8 Nov 2023 Maladministration Jigsaw Homes Group Limited (202220957) Case 202220957 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the reported condition of the property and rubbish being left in the … 7 Nov 2023 Maladministration Hackney Council (202212255) Case 202212255 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom … 7 Nov 2023 Maladministration Harlow District Council (202222989) Case 202222989 · Managing Relations The complaint is about: The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of … 7 Nov 2023 Maladministration Lambeth Council (202202383) Case 202202383 · Information and data management The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The … 7 Nov 2023 Maladministration Sovereign Housing Association Limited (202220067) Case 202220067 · Managing Relations The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at … 31 Oct 2023 Maladministration Birmingham City Council (202218060) Case 202218060 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports about the condition of the property upon moving in … 31 Oct 2023 Maladministration Clarion Housing Association Limited (202215200) Case 202215200 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents concerns regarding the safety of the cladding at her property. … 31 Oct 2023 Maladministration London Borough of Redbridge (202208497) Case 202208497 · Managing Relations The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The … 31 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202124552) Case 202124552 · Managing Relations The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s … 31 Oct 2023 Maladministration Sovereign Housing Association Limited (202221259) Case 202221259 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Maladministration London Borough of Hackney (202207096) Case 202207096 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A … 27 Oct 2023 Maladministration Sheffield City Council (202100059) Case 202100059 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas … 26 Oct 2023 Maladministration Camden Council (202124650) Case 202124650 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. … 26 Oct 2023 Maladministration GreenSquareAccord Limited (202212832) Case 202212832 · Information and data management The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209500) Case 202209500 · Information and data management This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the … 25 Oct 2023 Maladministration London Borough of Ealing (202229501) Case 202229501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the … 24 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126692) Case 202126692 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman … 24 Oct 2023 Maladministration Swindon Borough Council (202125858) Case 202125858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling. 23 Oct 2023 Maladministration LiveWest Homes Limited (202010034) Case 202010034 · Managing Relations The complaint is about the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint. 23 Oct 2023 Maladministration Optivo (now Southern Housing) (202119517) Case 202119517 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property. 20 Oct 2023 Maladministration Richmond Housing Partnership Limited (202225629) Case 202225629 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. … 18 Oct 2023 Maladministration Islington Council (202220598) Case 202220598 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property. 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 17 Oct 2023 Maladministration Clarion Housing Association Limited (202202489) Case 202202489 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about the safety of the communal staircase; Handling of … 17 Oct 2023 Maladministration Swan Housing Association Limited (202210236) Case 202210236 · Managing Relations The complaint is about: The landlord’s handling of, and communication about, reports of outstanding repairs at the property specifically the … 16 Oct 2023 Maladministration Islington Council (202223387) Case 202223387 · Managing Relations The complaint is about the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the … 16 Oct 2023 Maladministration Tuntum Housing Association Limited (202119295) Case 202119295 · Managing Relations The complaint is about the landlord’s handling of the resident’s: voluntary right to buy (VRTB) purchase of her property, repairs … 13 Oct 2023 Maladministration Clarion Housing Association Limited (202211672) Case 202211672 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB, noise disturbance and racial abuse. The landlord’s … 13 Oct 2023 Maladministration Torus62 Limited (202234170) Case 202234170 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs, relating to: Reports of damp in the resident’s property. A defective … 12 Oct 2023 Maladministration ForHousing Limited (202118101) Case 202118101 · Managing Relations The complaint is about the landlord’s: Handling of leaks at the property. Handling of repairs at the property. Complaint handling. 12 Oct 2023 Maladministration GreenSquareAccord Limited (202124467) Case 202124467 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about repairs to the property. Complaints handling. 10 Oct 2023 Maladministration Longhurst Group Limited (202223518) Case 202223518 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of replacement flooring at the resident’s property following a leak. 9 Oct 2023 Maladministration Wandle Housing Association Limited (202105513) Case 202105513 · Managing Relations The complaint is about the landlord’s: Handling of the window replacement works. Response to a leak affecting the property and … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 4 Oct 2023 Maladministration Leeds City Council (202201981) Case 202201981 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request … 4 Oct 2023 Maladministration London Borough of Enfield (202220213) Case 202220213 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, … 4 Oct 2023 Maladministration Sanctuary Housing Association (202113649) Case 202113649 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaints. 4 Oct 2023 Maladministration Torus62 Limited (202232046) Case 202232046 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property, and; damage … 30 Sep 2023 Maladministration Torus62 Limited (202204805) Case 202204805 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: an infestation of mice; general repair issues including … 29 Sep 2023 Maladministration Camden Council (202217379) Case 202217379 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp … 29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident … 29 Sep 2023 Maladministration Gloucester City Homes Limited (202219320) Case 202219320 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The … 29 Sep 2023 Maladministration Hammersmith and Fulham Council (202213272) Case 202213272 · Managing Relations The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the … 29 Sep 2023 Maladministration Hightown Housing Association Limited (202009996) Case 202009996 · Managing Relations The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the … 29 Sep 2023 Maladministration Lewisham Council (202217011) Case 202217011 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114384) Case 202114384 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. … 29 Sep 2023 Maladministration Orbit Group Limited (202207994) Case 202207994 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a leak into the leaseholder’s property from the …