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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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29 Jul 2024 Maladministration Connexus Homes Limited (202303965) Case 202303965 · Estate Management The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 Maladministration Places for People Group Limited (202205025) Case 202205025 · Managing Relations The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related … 29 Jul 2024 Maladministration Platform Housing Group Limited (202337199) Case 202337199 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the … 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 28 Jul 2024 Maladministration The Guinness Partnership Limited (202211815) Case 202211815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Jul 2024 Maladministration Clarion Housing Association Limited (202226110) Case 202226110 · Financial The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for … 26 Jul 2024 Maladministration Nottingham City Homes Limited (202307947) Case 202307947 · Managing Relations The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also … 25 Jul 2024 Maladministration Flagship Housing Group Limited (202326415) Case 202326415 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s back patio doors. 25 Jul 2024 Maladministration ForHousing Limited (202303091) Case 202303091 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property. 25 Jul 2024 Maladministration Orbit Group Limited (202230719) Case 202230719 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 25 Jul 2024 Maladministration Sage Housing Limited (202309013) Case 202309013 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating. The resident’s report of a … 25 Jul 2024 Maladministration Together Housing Association Limited (202318513) Case 202318513 · Information and data management The complaint is about how the landlord handled blocked drains in the property. The Ombudsman has also considered the landlord’s … 25 Jul 2024 Maladministration Yorkshire Housing Limited (202315130) Case 202315130 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of defects and subsequent outstanding repairs to the property. … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202314062) Case 202314062 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damage caused to a window. This Service has … 24 Jul 2024 Maladministration Clarion Housing Association Limited (202318100) Case 202318100 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request that it pay compensation for damage caused to her … 24 Jul 2024 Maladministration Eastlight Community Homes Limited (202106160) Case 202106160 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding the waterlogged condition of the garden. Handling of … 23 Jul 2024 Maladministration Freebridge Community Housing Limited (202320340) Case 202320340 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the property next door. 23 Jul 2024 Maladministration Honeycomb Group Limited (202304852) Case 202304852 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the property . The Ombudsman … 22 Jul 2024 Maladministration Eastlight Community Homes Limited (202309761) Case 202309761 · Old Property Condition categories The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking … 22 Jul 2024 Maladministration Yorkshire Housing Limited (202303208) Case 202303208 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs. 19 Jul 2024 Maladministration Clarion Housing Association Limited (202322885) Case 202322885 · Managing Relations The complaint is about the landlord’s: 19 Jul 2024 Maladministration ForHousing Limited (202314204) Case 202314204 · Managing Relations The complaint is regarding the landlord’s response to the resident’s reports of a leak, the associated repairs and reports of … 19 Jul 2024 Maladministration Vivid Housing Limited (202318464) Case 202318464 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman … 18 Jul 2024 Maladministration Clarion Housing Association Limited (202234095) Case 202234095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 18 Jul 2024 Maladministration Jigsaw Homes Group Limited (202322838) Case 202322838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 18 Jul 2024 Maladministration Longhurst Group Limited (202221733) Case 202221733 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s … 18 Jul 2024 Maladministration Southern Housing Group Limited (202229901) Case 202229901 · Estate Management The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent. 17 Jul 2024 Maladministration Red Kite Community Housing Limited (202222068) Case 202222068 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated … 16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 16 Jul 2024 Maladministration Walterton and Elgin Community Homes Limited (202220044) Case 202220044 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to … 12 Jul 2024 Maladministration Southern Housing Group Limited (202337322) Case 202337322 · Managing Relations The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling. 12 Jul 2024 Maladministration The Guinness Partnership Limited (202310449) Case 202310449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen. 11 Jul 2024 Maladministration Stonewater Limited (202303707) Case 202303707 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, and associated repairs ; Complaint. 11 Jul 2024 Maladministration Vivid Housing Limited (202211238) Case 202211238 · Managing Relations The complaint is about the landlord’s handling of: the reported defects to the property and the request for warranty information … 9 Jul 2024 Maladministration Longhurst Group Limited (202303652) Case 202303652 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and … 8 Jul 2024 Maladministration Regenda Limited (202211479) Case 202211479 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about outstanding repairs and decoration following damp and mould … 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 3 Jul 2024 Maladministration A2Dominion Housing Group Limited (202302870) Case 202302870 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. The landlord’s complaint handling has … 3 Jul 2024 Maladministration Incommunities Limited (202233186) Case 202233186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. 30 Jun 2024 Maladministration Bromford Housing Group Limited (202220665) Case 202220665 · Information and data management The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of … 28 Jun 2024 Maladministration Abri Group Limited (202322284) Case 202322284 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint. 28 Jun 2024 Maladministration Curo Places Limited (202324124) Case 202324124 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling. 28 Jun 2024 Maladministration Hexagon Housing Association Limited (202229905) Case 202229905 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. … 28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal … 28 Jun 2024 Maladministration Incommunities Limited (202313922) Case 202313922 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in … 28 Jun 2024 Maladministration LiveWest Homes Limited (202227876) Case 202227876 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer. 28 Jun 2024 Maladministration Midland Heart Limited (202323972) Case 202323972 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports … 28 Jun 2024 Maladministration Orbit Group Limited (202313968) Case 202313968 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). … 28 Jun 2024 Maladministration Origin Housing Limited (202336436) Case 202336436 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of damp and mould.