Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
8 May 2023 Maladministration Hammersmith and Fulham Council (202219285) Case 202219285 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom. 4 May 2023 Maladministration Lambeth Council (201814057) Case 201814057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from a neighbouring property. The associated complaint. 4 May 2023 Maladministration Leeds City Council (202201900) Case 202201900 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 May 2023 Maladministration Southwark Council (202015004) Case 202015004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak. 28 Apr 2023 Maladministration Hammersmith and Fulham Council (202126460) Case 202126460 · Managing Relations The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint. 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 Maladministration Wigan Metropolitan Borough Council (202210202) Case 202210202 · Managing Relations REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2023 Maladministration Birmingham City Council (202121450) Case 202121450 · Managing Relations The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint. 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Islington Council (202210715) Case 202210715 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s front door, and the associated offer of compensation. … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Maladministration Islington Council (202213028) Case 202213028 · Managing Relations The complaint is about the landlord’s handling of the: Cyclical interior and exterior redecorating work of the communal building. Associated … 25 Apr 2023 Maladministration Manchester City Council (202011545) Case 202011545 · Financial REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration Havering Council (202206914) Case 202206914 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling and responses to reports of anti-social behaviour from the flat above. The landlord’s … 13 Apr 2023 Maladministration Birmingham City Council (202115796) Case 202115796 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. … 8 Apr 2023 Maladministration Southwark Council (202204385) Case 202204385 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports … 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint … 30 Mar 2023 Maladministration Lambeth Council (202109436) Case 202109436 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) by her neighbour. The associated … 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration Woking Borough Council (202104548) Case 202104548 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling. 27 Mar 2023 Maladministration East Devon District Council (202119257) Case 202119257 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new water tank serving the resident’s property. The … 27 Mar 2023 Maladministration Islington Council (202203097) Case 202203097 · Managing Relations REPORT COMPLAINT 202203097 Islington Council 27 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 Mar 2023 Maladministration Birmingham City Council (202208106) Case 202208106 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also … 24 Mar 2023 Maladministration Islington Council (202121287) Case 202121287 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning repair issues related to damp and mould including … 24 Mar 2023 Maladministration Newcastle City Council (202128122) Case 202128122 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about pests, damp, subsidence and noise in her former … 24 Mar 2023 Maladministration Southend-on-Sea City Council (202127516) Case 202127516 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 24 Mar 2023 Maladministration Southwark Council (202210731) Case 202210731 · Financial The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account … 22 Mar 2023 Maladministration Birmingham City Council (202119039) Case 202119039 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints. 21 Mar 2023 Maladministration Birmingham City Council (202208926) Case 202208926 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to replace the loft insulation in the property. 21 Mar 2023 Maladministration Camden Council (202210749) Case 202210749 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating … 21 Mar 2023 Maladministration North Tyneside Council (202125364) Case 202125364 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom. 17 Mar 2023 Maladministration Birmingham City Council (201915833) Case 201915833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 17 Mar 2023 Maladministration Leeds City Council (202117047) Case 202117047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the … 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 16 Mar 2023 Maladministration Birmingham City Council (202114214) Case 202114214 · Managing Relations The complaint is about the landlord’s response to: 16 Mar 2023 Maladministration Southwark Council (202213560) Case 202213560 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in … 15 Mar 2023 Maladministration Birmingham City Council (202122179) Case 202122179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 13 Mar 2023 Maladministration Birmingham City Council (202203594) Case 202203594 · Estate Management The complaint is about the landlord’s response to the resident’s reports about a sewage spill that took place in a … 13 Mar 2023 Maladministration Lambeth Council (202115650) Case 202115650 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following leaks. The landlord’s complaint handling. 13 Mar 2023 Maladministration Southwark Council (202122934) Case 202122934 · Managing Relations The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to …