Hyde Housing Association Limited (202117735)
The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Housing Association Limited (202210706)
The complaint is about the landlord’s handling of the: Repairs to the property following a leak. A request for adaptations. The associated complaint.
Guinness Housing Association Limited (202122779)
The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
Clarion Housing Association Limited (202016220)
The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202120307)
The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.
Clarion Housing Association Limited (202214536)
The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.
Sanctuary Housing Association (201914678)
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s complaint.
Wandle Housing Association Limited (202124143)
The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint.
Clarion Housing Association Limited (202125443)
The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.
Clarion Housing Association Limited (202207792)
The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.
Swan Housing Association Limited (202207036)
The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202206474)
The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated complaint and compensation offered.
Clarion Housing Association Limited (202215501)
The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been investigated.
Clarion Housing Association Limited (202218786)
The complaint is about:
Gateway Housing Association Limited (202117623)
The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. The resident’s concerns about communal cleaning. The resident’s concerns about communal lighting and electricity use from her supply. The resident’s complaint.
Hexagon Housing Association Limited (202105681)
The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the associated decant.
Hyde Housing Association Limited (202017021)
The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property and the associated decant. Complaint handling.
Hyde Housing Association Limited (202200018)
This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint.
West Kent Housing Association (202207643)
The complaint is about the landlord’s handling of remedial repairs to the roof of the block and electrical assessment of the resident’s property.
Sanctuary Housing Association (202123379)
The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and …
Sovereign Housing Association Limited (202208936)
The resident complains about the landlord’s handling of his reports of his home overheating.
Sovereign Housing Association Limited (202214966)
The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring in the resident’s property. The associated formal complaint into these matters.
Sanctuary Housing Association (202122141)
The complaint is about the landlord’s:
Arhag Housing Association Limited (202200702)
The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202123583)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Clarion Housing Association Limited (202205710)
The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the bin storage area.
Clarion Housing Association Limited (202215034)
REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202017270)
REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202124883)
The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.
Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.
Sanctuary Housing Association (202206512)
REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Housing Association Limited (202208805)
The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.
Clarion Housing Association Limited (202101002)
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
Hyde Housing Association Limited (202102289)
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.
Wandle Housing Association Limited (202123253)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint.
Clarion Housing Association Limited (202202320)
The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This Service has also considered the handling of the resident’s associated complaint.
Hyde Housing Association Limited (202109935)
This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint.
Estuary Housing Association Limited (202209474)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated complaint.
Inquilab Housing Association Limited (202115670)
REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Inquilab Housing Association Limited (202125616)
The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling.
Hightown Housing Association Limited (202101957)
The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation has also considered the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202207418)
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
Sanctuary Housing Association (202217276)
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s record keeping.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
Clarion Housing Association Limited (202120650)
The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden.
Together Housing Association Limited (202127388)
The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property.
Guinness Housing Association Limited (202102203)
The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling.
Hyde Housing Association Limited (202100383)
The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould and repairs to the property. This service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200830)
The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint and offer of compensation.
Wandle Housing Association Limited (202124197)
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within the property. Handling of a roof leak to the property in 2016. Handling of boxing in repairs within the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)