Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of bathroom repairs, including reports of mould and a subsequent leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We have also investigated the landlord’s complaint handling.
The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints.
The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have also considered the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of her reports of damp and mould. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of Antisocial Behaviour (ASB)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to doors. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a repair to a leak.
The complaint is about the landlord’s handling of: the resident’s reports of cold temperatures inside, and excessive heat loss from the property the resident’s request for cavity wall insulation to be replaced The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of window repairs.
The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.
The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould resulting in bugs.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.
The complaint is about the landlord’s handling of the removal of trees from the resident’s garden.
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about: subsidence and cracks. leaks, damp and mould. kitchen cupboard repairs. the associated complaint.
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.
The complaint is about the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the complaint.
The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of a leak. The landlord’s response to the resident’s complaint.
The complaint is about the landlord’s handling of repairs to address leaks, asbestos and damp and mould in the property. We have investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.
The complaint is about the landlord’s handling of the resident’s reports of window repairs and associated damp.
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy states: first time reports of noise or ASB will not be logged as a formal complaint it will log and acknowledge stage 1 and stage 2 complaints within 5-working days …
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and the associated repairs. Associated complaint. We have also considered the landlord’s record keeping.
The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |