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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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25 Jul 2025 Maladministration Southern Housing (202410194) Case 202410194 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor … 25 Jul 2025 Maladministration Southern Housing (202435331) Case 202435331 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process. 25 Jul 2025 Maladministration Southwark Council (202330730) Case 202330730 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman … 25 Jul 2025 Maladministration Stonewater Limited (202432300) Case 202432300 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of … 25 Jul 2025 Maladministration WATMOS Community Homes (202438361) Case 202438361 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a leak and the associated repairs. 24 Jul 2025 Maladministration Clarion Housing Association Limited (202424212) Case 202424212 · Managing Relations The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, … 24 Jul 2025 Maladministration Epping Forest District Council (202444384) Case 202444384 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of damp and mould in the property. 24 Jul 2025 Maladministration Karibu Community Homes Limited (202423515) Case 202423515 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns … 24 Jul 2025 Maladministration London Borough of Hackney (202427913) Case 202427913 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Window repairs. Banister repair. Reports of damp and mould. We … 24 Jul 2025 Maladministration London Borough of Hackney (202444538) Case 202444538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202407216) Case 202407216 · Managing Relations The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202440293) Case 202440293 · Responsive repairs/activity The complaint is about the landlord’s handling of the complaints about a roof leak. 24 Jul 2025 Maladministration Sanctuary Housing Association (202326314) Case 202326314 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 24 Jul 2025 Maladministration Sanctuary Housing Association (202447232) Case 202447232 · Responsive repairs/activity This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The … 24 Jul 2025 Maladministration Southern Housing (202421343) Case 202421343 · Financial The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also … 24 Jul 2025 Maladministration Southern Housing (202445587) Case 202445587 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A … 24 Jul 2025 Maladministration Southwark Council (202431570) Case 202431570 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and … 24 Jul 2025 Maladministration The Guinness Partnership Limited (202331014) Case 202331014 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has … 23 Jul 2025 Maladministration London Borough of Lambeth (202438366) Case 202438366 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould and the associated repair. 23 Jul 2025 Maladministration London & Quadrant Housing Trust (202430695) Case 202430695 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to … 23 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433813) Case 202433813 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the … 23 Jul 2025 Maladministration Newcastle City Council (202408433) Case 202408433 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint … 23 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202440270) Case 202440270 · Local Authority / ALMO or TMO The complaint is about: 22 Jul 2025 Maladministration East Devon District Council (202434674) Case 202434674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests and associated damp and mould. The Ombudsman has … 22 Jul 2025 Maladministration Leeds City Council (202435783) Case 202435783 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the … 22 Jul 2025 Maladministration London Borough of Hammersmith and Fulham (202438884) Case 202438884 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 22 Jul 2025 Maladministration London Borough of Islington (202332777) Case 202332777 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos. 22 Jul 2025 Maladministration Peabody Trust (202408674) Case 202408674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her … 22 Jul 2025 Maladministration Sandwell Metropolitan Borough Council (202436360) Case 202436360 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB). 22 Jul 2025 Maladministration Wandle Housing Association Limited (202451140) Case 202451140 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of subsidence, including a sloping floor. Guttering repairs. The … 21 Jul 2025 Maladministration Golding Homes Limited (202333825) Case 202333825 · Managing Relations The complaint is about the landlord’s handling of: Pest issues in the resident’s property. The complaint. The landlord operates a … 21 Jul 2025 Maladministration London Borough of Barnet (202410299) Case 202410299 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to repairs to the balcony door. 21 Jul 2025 Maladministration London & Quadrant Housing Trust (202434694) Case 202434694 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 18 Jul 2025 Maladministration Harlow District Council (202435429) Case 202435429 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. … 18 Jul 2025 Maladministration London & Quadrant Housing Trust (202422078) Case 202422078 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet. 18 Jul 2025 Maladministration Orbit Group Limited (202419704) Case 202419704 · Financial The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary … 18 Jul 2025 Maladministration Plus Dane Housing Limited (202425260) Case 202425260 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property. 18 Jul 2025 Maladministration The Guinness Partnership Limited (202434704) Case 202434704 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints. 17 Jul 2025 Maladministration Hightown Housing Association Limited (202434525) Case 202434525 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a management move. … 17 Jul 2025 Maladministration Leicester City Council (202407782) Case 202407782 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also … 17 Jul 2025 Maladministration London Borough of Hackney (202429110) Case 202429110 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour. 17 Jul 2025 Maladministration London & Quadrant Housing Trust (202444757) Case 202444757 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door. 17 Jul 2025 Maladministration Notting Hill Genesis (202422119) Case 202422119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after … 17 Jul 2025 Maladministration Royal Borough of Kensington and Chelsea (202416374) Case 202416374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate. 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 16 Jul 2025 Maladministration Curo Places Limited (202345565) Case 202345565 · Managing Relations The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202410513) Case 202410513 · Responsive repairs/activity This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202418909) Case 202418909 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower … 16 Jul 2025 Maladministration One Housing Group Limited (202327023) Case 202327023 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage … 16 Jul 2025 Maladministration Paragon Asra Housing Limited (202332807) Case 202332807 · Old Property Condition categories The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint …