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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 22 Dec 2023 Maladministration Bromford Housing Group Limited (202123542) Case 202123542 · Managing Relations The resident’s complaint is about the landlord’s: Response to a sewage leak at her property; Response to her reports of … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202209592) Case 202209592 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the … 22 Dec 2023 Maladministration Clarion Housing Association Limited (202227434) Case 202227434 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation … 22 Dec 2023 Maladministration Lambeth Council (202212247) Case 202212247 · Managing Relations The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door … 22 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208362) Case 202208362 · Financial The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s … 22 Dec 2023 Maladministration The Guinness Partnership Limited (202212477) Case 202212477 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water … 21 Dec 2023 Maladministration Aster Group Limited (202205493) Case 202205493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects to the property, including damp and mould … 21 Dec 2023 Maladministration Camden Council (202219378) Case 202219378 · Information and data management The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The … 21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202223386) Case 202223386 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following … 21 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208034) Case 202208034 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints … 21 Dec 2023 Maladministration Norwich City Council (202234907) Case 202234907 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 20 Dec 2023 Maladministration Hexagon Housing Association Limited (202201020) Case 202201020 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of various repairs in the property. This service has … 20 Dec 2023 Maladministration Livv Housing Group (202121943) Case 202121943 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. … 20 Dec 2023 Maladministration Paragon Asra Housing Limited (202202007) Case 202202007 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 20 Dec 2023 Maladministration Tower Hamlets Homes (202217515) Case 202217515 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in … 19 Dec 2023 Maladministration Midland Heart Limited (202121358) Case 202121358 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of defects after she moved into the new build … 18 Dec 2023 Maladministration Hyde Housing Association Limited (202119260) Case 202119260 · Managing Relations This complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 15 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202123080) Case 202123080 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report about the condition of the property when it was … 15 Dec 2023 Maladministration Star Housing (202220505) Case 202220505 · Managing Relations The complaint is about: The information provided by the landlord before the resident accepted the tenancy. The landlord’s response to … 15 Dec 2023 Maladministration Two Rivers Housing (202127822) Case 202127822 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property and the … 15 Dec 2023 Maladministration Westminster City Council (202210315) Case 202210315 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 14 Dec 2023 Maladministration London Borough of Sutton (202204166) Case 202204166 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling. 13 Dec 2023 Maladministration London Borough of Hackney (202301936) Case 202301936 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the repair of leaks from the property above the resident. Handling of … 13 Dec 2023 Maladministration Paragon Asra Housing Limited (202208013) Case 202208013 · Managing Relations The complaint is about the landlord’s handling of a leak affecting the property, including the time taken to complete repairs. … 8 Dec 2023 Maladministration Lambeth Council (202107857) Case 202107857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs … 6 Dec 2023 Maladministration Aster Group Limited (202216842) Case 202216842 · Financial The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on … 6 Dec 2023 Maladministration Peabody Trust (202223341) Case 202223341 · Managing Relations The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint. 4 Dec 2023 Maladministration Clarion Housing Association Limited (202202310) Case 202202310 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows … 30 Nov 2023 Maladministration Lambeth Council (202103898) Case 202103898 · Managing Relations The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould … 30 Nov 2023 Maladministration Nottingham City Council (202213831) Case 202213831 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 30 Nov 2023 Maladministration South Kesteven District Council (202204512) Case 202204512 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint. 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Hackney Council (202117182) Case 202117182 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of … 29 Nov 2023 Maladministration Irwell Valley Housing Association Limited (202125231) Case 202125231 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks in the property. Outstanding repairs in … 29 Nov 2023 Maladministration Notting Hill Genesis (NHG) (202205755) Case 202205755 · Financial The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal … 28 Nov 2023 Maladministration Gateshead Metropolitan Borough Council (202128113) Case 202128113 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 23 Nov 2023 Maladministration Camden Council (202208606) Case 202208606 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks from the property above. 20 Nov 2023 Maladministration The Guinness Partnership Limited (202212916) Case 202212916 · Managing Relations The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated … 20 Nov 2023 Maladministration Westward Housing Group Limited (202113399) Case 202113399 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s property (flooring, hot water tank and stopcock). response … 17 Nov 2023 Maladministration GreenSquareAccord Limited (202229698) Case 202229698 · Managing Relations This is about the landlord’s handing of: Remedial works at the property. The landlord’s communication about the resident’s proposed temporary … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 15 Nov 2023 Maladministration Clarion Housing Association Limited (202208784) Case 202208784 · Managing Relations The complaint is about: The landlord's response to reports of a leak from the resident's toilet. The landlord's handling of … 13 Nov 2023 Maladministration Silva Homes Limited (202205197) Case 202205197 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould within the property. The associated … 10 Nov 2023 Maladministration Lambeth Council (202203297) Case 202203297 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling.