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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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20 Aug 2024 Maladministration Affordable Housing Communities Limited (202334805) Case 202334805 · Managing Relations The complaint is about the way the landlord handled the residents’: Request for it to buy back shares in their … 20 Aug 2024 Maladministration Stonewater Limited (202312190) Case 202312190 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 19 Aug 2024 Maladministration Longhurst Group Limited (202335462) Case 202335462 · Managing Relations The complaint is about the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of … 19 Aug 2024 Maladministration The Riverside Group Limited (202317333) Case 202317333 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 16 Aug 2024 Maladministration Accent Housing Limited (202315788) Case 202315788 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of concerns about the grounds maintenance. 16 Aug 2024 Maladministration Home Group Limited (202301937) Case 202301937 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of water penetration to the property and associated damp. … 16 Aug 2024 Maladministration Midland Heart Limited (202338142) Case 202338142 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items … 15 Aug 2024 Maladministration B3 Living Limited (202307898) Case 202307898 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling. 15 Aug 2024 Maladministration Bromford Housing Group Limited (202328975) Case 202328975 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 15 Aug 2024 Maladministration Flagship Housing Group Limited (202305024) Case 202305024 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request … 15 Aug 2024 Maladministration Stonewater Limited (202229688) Case 202229688 · Managing Relations The resident’s complaint is about the landlord’s: Response to reports of rats in their kitchen; Handling of the associated complaint. 15 Aug 2024 Maladministration The Guinness Partnership Limited (202302753) Case 202302753 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and … 15 Aug 2024 Maladministration Yorkshire Housing Limited (202307987) Case 202307987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to build an outbuilding in the garden of her … 14 Aug 2024 Maladministration Jigsaw Homes Group Limited (202206853) Case 202206853 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 13 Aug 2024 Maladministration Incommunities Limited (202306598) Case 202306598 · Estate Management The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden. 13 Aug 2024 Maladministration Ongo Homes Limited (202305459) Case 202305459 · Managing Relations The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated … 8 Aug 2024 Maladministration East Midlands Housing Group Limited (202332522) Case 202332522 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism … 6 Aug 2024 Maladministration Nottingham City Homes Limited (202316662) Case 202316662 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an … 6 Aug 2024 Maladministration Your Housing Limited (202224204) Case 202224204 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB). 2 Aug 2024 Maladministration Eastlight Community Homes Limited (202337462) Case 202337462 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s associated complaint. 1 Aug 2024 Maladministration Richmond Housing Partnership Limited (202316842) Case 202316842 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports about insecure communal doors. Request for the landlord to … 31 Jul 2024 Maladministration A2Dominion Housing Group Limited (202323266) Case 202323266 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and subsequent pest issues. The … 31 Jul 2024 Maladministration Abri Group Limited (202230717) Case 202230717 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in … 31 Jul 2024 Maladministration Abri Group Limited (202309963) Case 202309963 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Jul 2024 Maladministration Clarion Housing Association Limited (202308660) Case 202308660 · Managing Relations The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint. 31 Jul 2024 Maladministration Clarion Housing Association Limited (202334682) Case 202334682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings … 31 Jul 2024 Maladministration Curo Places Limited (202301406) Case 202301406 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202225058) Case 202225058 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 31 Jul 2024 Maladministration Estuary Housing Association Limited (202311016) Case 202311016 · Managing Relations The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint. 31 Jul 2024 Maladministration Gentoo Group Limited (202316350) Case 202316350 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced. 31 Jul 2024 Maladministration Nottingham Community Housing Association Limited (202234216) Case 202234216 · Old Property Condition migrated-2025 The complaint is about the time taken by the landlord to address issues with ventilation and airflow. 31 Jul 2024 Maladministration One Housing Group Limited (202233848) Case 202233848 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a … 31 Jul 2024 Maladministration Onward Homes Limited (202342330) Case 202342330 · Managing Relations The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the … 31 Jul 2024 Maladministration Plexus UK (First Project) Limited (202229912) Case 202229912 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 31 Jul 2024 Maladministration Richmond Housing Partnership Limited (202218444) Case 202218444 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: damp and mould in the property. damage to the lounge ceiling containing … 31 Jul 2024 Maladministration Together Housing Association Limited (202307129) Case 202307129 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling … 31 Jul 2024 Maladministration Trident Housing Association Limited (202232115) Case 202232115 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint. 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202308288) Case 202308288 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports about its contractor’s method and level of contact with the resident … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202340778) Case 202340778 · Estate Management The complaint is about the landlord’s response to: Reports of a smell of sewage in the property. Reports of issues … 31 Jul 2024 Maladministration Your Housing Limited (202313294) Case 202313294 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint. 30 Jul 2024 Maladministration Jigsaw Homes Group Limited (202320937) Case 202320937 · Old Property Condition categories The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property. 30 Jul 2024 Maladministration Orbit Group Limited (202225322) Case 202225322 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 30 Jul 2024 Maladministration The Riverside Group Limited (202312336) Case 202312336 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage … 30 Jul 2024 Maladministration Vivid Housing Limited (202301273) Case 202301273 · Estate Management This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202200010) Case 202200010 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202303065) Case 202303065 · Managing Relations The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint. 29 Jul 2024 Maladministration Clarion Housing Association Limited (202336084) Case 202336084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has …