Mansfield District Council (202225350)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202120974)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Bristol City Council (202226249)
REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Camden Council (202217379)
The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp and mould within his property.
Hammersmith and Fulham Council (202213272)
The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the property; the resident’s need to temporarily move out, and; the complaint and the compensation offer.
Haringey London Borough Council (202202560)
The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint.
Leeds City Council (202122232)
The complaint is about the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has also been investigated.
Lewisham Council (202217011)
This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her property. The associated complaint.
Thurrock Council (202223907)
The complaint is about the landlord’s response to the resident’s reports of repairs and associated damp and mould.
Waltham Forest Council (202213576)
The complaint is about: The landlord’s handling of the damp and mould reports. The landlord’s handling of the decant process. The landlord’s handling of the resident’s complaint.
Hammersmith and Fulham Council (202218030)
The complaint is about the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of compensation offered.
Westminster City Council (202219727)
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
Camden Council (202204295)
The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.
Southwark Council (202223453)
The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property.
Islington Council (202118263)
The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to the resident’s request for ventilation at the property. Handling of a fly infestation at the property. Handling of the resident’s queries regarding the layout of the kitchen. The Ombudsman has …
Stoke-on-Trent City Council (202222040)
The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Lewisham Council (202202999)
The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record keeping.
Lambeth Council (202204121)
The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary decant including restricted access to the resident’s belongings in storage. The landlord’s handling of the resident’s complaint and level of compensation offered. This investigation also considered the landlord’s record keeping.
Birmingham City Council (202204968)
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
Epping Forest District Council (202215006)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Broxtowe Borough Council (202209993)
The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman has also considered the landlord’s record keeping, and; Complaint handling.
Norwich City Council (202223488)
The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.
Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Waltham Forest Council (202122526)
The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.
Wolverhampton City Council (202212988)
The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202122577)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.
Hammersmith and Fulham Council (202203481)
The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Hackney Council (202200858)
The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows and balcony door and associated reports of damp and mould; Handling of the resident’s transfer application; Complaint handling.
Islington Council (202100449)
The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s reports of a leaking overflow pipe. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping
Hammersmith and Fulham Council (202213657)
The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202208047)
The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing the resident’s front door. Requests for adaptations at the resident’s property (handrails and a wet room). The associated complaint.
Slough Borough Council (202113255)
The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.
Brentwood Borough Council (202223856)
The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced.
Tower Hamlets Council (202219354)
The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling.
Islington Council (202202407)
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
Southwark Council (202113700)
The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.
Stroud District Council (202207879)
This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.
Waltham Forest Council (202201559)
The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling.
Westminster City Council (202207751)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
Colchester Borough Council (202110444)
The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Sheffield City Council (202110792)
The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint.
Birmingham City Council (202106463)
The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202211906)
The complaint is about the landlord’s handling of the resident’s request for paving works and a tree removal.
Birmingham City Council (202115767)
REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Birmingham City Council (202217143)
The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for gas heating.
Islington Council (202212752)
The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge for this service. The landlord’s handling of the resident’s complaint.
Waltham Forest Council (202125120)
The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and damage in the property. damp and mould in the property. an infestation of pests. the resident’s complaints.
East Devon District Council (202123784)
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's reports of window issues.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)