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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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20 Jun 2023 Maladministration Westminster City Council (202124824) Case 202124824 · Managing Relations This complaint is about: The landlord's response to the resident's reports of damp and mould. The handling of the associated … 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Maladministration Lambeth Council (202202730) Case 202202730 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202204283) Case 202204283 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould; request for a transfer; associated … 15 Jun 2023 Maladministration Hammersmith and Fulham Council (202213507) Case 202213507 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following a leak. The Ombudsman has also considered … 15 Jun 2023 Maladministration Westminster City Council (202121186) Case 202121186 · Information and data management The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of … 14 Jun 2023 Maladministration South Cambridgeshire District Council (202216493) Case 202216493 · Managing Relations The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint. 13 Jun 2023 Maladministration Camden Council (202117312) Case 202117312 · Managing Relations The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s … 13 Jun 2023 Maladministration Leeds City Council (202208004) Case 202208004 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the … 12 Jun 2023 Maladministration Brighton and Hove City Council (202122936) Case 202122936 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 12 Jun 2023 Maladministration Charnwood Borough Council (202109899) Case 202109899 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of … 12 Jun 2023 Maladministration Leeds City Council (202112509) Case 202112509 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling … 8 Jun 2023 Maladministration Lambeth Council (202210645) Case 202210645 · Financial The complaint is about the landlord’s handling of the resident’s queries regarding her rent account and her request for a … 8 Jun 2023 Maladministration Nottingham City Council (202212363) Case 202212363 · Managing Relations This complaint is about: The landlord’s response to a leak at the property. The landlord’s handling of the resident’s complaint. … 6 Jun 2023 Maladministration Leeds City Council (202121644) Case 202121644 · Managing Relations The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint. 5 Jun 2023 Maladministration Lambeth Council (202127410) Case 202127410 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom. 31 May 2023 Maladministration Brighton and Hove City Council (202208056) Case 202208056 · Managing Relations The complaint is about: The landlord’s handling of the repairs to the resident’s bathroom and his subsequent request for compensation … 31 May 2023 Maladministration East Devon District Council (202120868) Case 202120868 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in the property. The … 31 May 2023 Maladministration Hammersmith and Fulham Council (202128358) Case 202128358 · Information and data management The complaint is about the landlord’s handling of: The resident’s report of a leak to the bathroom and the associated … 31 May 2023 Maladministration Lambeth Council (202213073) Case 202213073 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp … 31 May 2023 Maladministration Leeds City Council (202118186) Case 202118186 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of … 31 May 2023 Maladministration Wandsworth Council (202104702) Case 202104702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour in relation to a neighbour. The … 30 May 2023 Maladministration Camden Council (202204496) Case 202204496 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following reports of a pest infestation. The resident’s concerns regarding staff … 30 May 2023 Maladministration Leeds City Council (202221856) Case 202221856 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling. 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 26 May 2023 Maladministration East Riding of Yorkshire Council (202114618) Case 202114618 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response … 26 May 2023 Maladministration Leeds City Council (202222442) Case 202222442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced. 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 25 May 2023 Maladministration Islington Council (202210653) Case 202210653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling. 25 May 2023 Maladministration Lambeth Council (202211798) Case 202211798 · Managing Relations The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling. 24 May 2023 Maladministration Wandsworth Council (202119282) Case 202119282 · Managing Relations The complaint is about the landlord’s: Requirement for the resident to sign a disclaimer as part of her mutual exchange. … 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 22 May 2023 Maladministration Lambeth Council (202118662) Case 202118662 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a roof leak, damp and associated health and … 22 May 2023 Maladministration Southwark Council (202107100) Case 202107100 · Managing Relations This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the … 19 May 2023 Maladministration Birmingham City Council (202109815) Case 202109815 · Managing Relations The complaint is about: missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling … 19 May 2023 Maladministration Birmingham City Council (202203028) Case 202203028 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling. 19 May 2023 Maladministration Dacorum Borough Council (202212543) Case 202212543 · Managing Relations This complaint is about the landlord’s: Handling of structural repairs to the property’s garden; Complaint handling. 19 May 2023 Maladministration Islington Council (202203216) Case 202203216 · Health and Safety (inc. building safety) REPORT COMPLAINT 202203216 Islington Council 19 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2023 Maladministration Lambeth Council (202015645) Case 202015645 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the cleaning service in the communal area. The … 19 May 2023 Maladministration Stevenage Borough Council (202119525) Case 202119525 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a … 18 May 2023 Maladministration Islington Council (202206090) Case 202206090 · Managing Relations The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the … 18 May 2023 Maladministration Westminster City Council (202117364) Case 202117364 · Managing Relations This complaint is about how the landlord handled the resident’s reports of water ingress, damp, damage to the front and … 18 May 2023 Maladministration Westminster City Council (202211649) Case 202211649 · Estate Management The complaint is about the landlord’s handling of pest issues outside the resident’s property. 16 May 2023 Maladministration Waltham Forest Council (201900229) Case 201900229 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and subsequent request for a … 15 May 2023 Maladministration Birmingham City Council (202119872) Case 202119872 · Estate Management The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the … 12 May 2023 Maladministration Hammersmith and Fulham Council (202123468) Case 202123468 · Managing Relations The Complaint is about the landlords handling of: The residents reports of a leak into her property The decant process … 12 May 2023 Maladministration Kirklees Council (202118661) Case 202118661 · ASB/Abuse/Nuisance This is about the landlord’s handling of: Antisocial behaviour reports. The resident’s reports of disrepair to their property, including cracks, … 10 May 2023 Maladministration Birmingham City Council (202221439) Case 202221439 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint. 10 May 2023 Maladministration Wolverhampton City Council (202203703) Case 202203703 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. …