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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,235 of 16,595 decisions matching "association"

Decisions

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16 Jul 2021 Maladministration Clarion Housing Association Limited (202010433) Case 202010433 · Financial The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her … 30 Jun 2021 Maladministration Inquilab Housing Association Limited (202000804) Case 202000804 · Managing Relations The complaint is about the landlord’s: Response to reports of repairs in the property including leaks in the bathroom and … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 24 Jun 2021 Maladministration Guinness Housing Association Limited (202004732) Case 202004732 · Managing Relations The resident complained about the landlord's response to: 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 7 Jun 2021 Maladministration Thames Valley Housing Association Limited (202008787) Case 202008787 · Managing Relations The complaint was about the landlord's response to the resident's: 28 May 2021 Maladministration Guinness Housing Association Limited (202007002) Case 202007002 · Managing Relations The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The … 27 May 2021 Maladministration Thames Valley Housing Association Limited (202009548) Case 202009548 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s complaint relating to the condition of the roof. 17 May 2021 Maladministration Apna Ghar Housing Association Limited (202005601) Case 202005601 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a damaged door in 2019. The landlord’s handling of … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 16 Mar 2021 Maladministration Clarion Housing Association Limited (202000800) Case 202000800 · Old Tenants Behaviour categories The complaint is about the landlord’s response to reports of noise transference from a neighbouring property. 16 Mar 2021 Maladministration Islington and Shoreditch Housing Association Limited (201816716) Case 201816716 REPORT COMPLAINT 201816716 Islington and Shoreditch Housing Association Limited 16 March 2021 Our approach The Housing Ombudsman’s approach to investigating … 1 Mar 2021 Maladministration English Rural Housing Association Limited (202006486) Case 202006486 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the heating and hot water system in the resident’s property. 27 Feb 2021 Maladministration Clarion Housing Association Limited (201912335) Case 201912335 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak complaint handling. 26 Feb 2021 Maladministration Guinness Housing Association Limited (202005343) Case 202005343 · Old Property Condition migrated-2025 The complaint concerns: The level of compensation offered by the landlord following a leak and ceiling collapse in the resident’s … 22 Feb 2021 Maladministration Hyde Housing Association Limited (202006083) Case 202006083 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for … 18 Feb 2021 Maladministration Clarion Housing Association Limited (201906262) Case 201906262 · Old Property Condition categories The resident complains about the landlord’s delay in resolving a leak into the property, and its subsequent offer of compensation … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 8 Feb 2021 Maladministration St Mungo Community Housing Association (201910473) Case 201910473 · Managing Relations The complaint is about: the landlord failing to carry out void works prior to the resident moving into the property; … 27 Jan 2021 Maladministration Clarion Housing Association Limited (201913880) Case 201913880 · Leaseholder The complaint is about the landlord’s handling of the resident’s: report of a leak into his property; associated formal complaint. 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 20 Jan 2021 Maladministration Hexagon Housing Association Limited (201914551) Case 201914551 REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jan 2021 Maladministration Clarion Housing Association Limited (201810771) Case 201810771 · Old Property Condition categories REPORT COMPLAINT 201810771 Clarion Housing Association Limited 12 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and … 14 Jan 2021 Maladministration Axiom Housing Association Limited (202002115) Case 202002115 · Old Property Condition categories The complaint is about the time taken by the landlord to activate the gas supply in the resident’s property at … 12 Jan 2021 Maladministration Clarion Housing Association Limited (201915053) Case 201915053 The complaint is about the landlord’s response to the resident’s reports about the condition of the shared garden. 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 9 Dec 2020 Maladministration Clarion Housing Association Limited (201809309) Case 201809309 · Old Property Condition migrated-2025 The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling. 1 Dec 2020 Maladministration Bromford Housing Association Limited (201914576) Case 201914576 REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining …