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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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30 Jul 2025 Maladministration Haringey London Borough Council (202442926) Case 202442926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a … 30 Jul 2025 Maladministration Harlow District Council (202432277) Case 202432277 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp … 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 30 Jul 2025 Maladministration Incommunities Limited (202318264) Case 202318264 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs. 30 Jul 2025 Maladministration London Borough of Camden Council (202419803) Case 202419803 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a reoccurring leak through a communal roof into … 30 Jul 2025 Maladministration London Borough of Camden Council (202430722) Case 202430722 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: A bathroom window repair. The associated complaint. 30 Jul 2025 Maladministration London Borough of Hounslow (202315608) Case 202315608 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV … 30 Jul 2025 Maladministration London Borough of Lewisham (202415441) Case 202415441 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint. 30 Jul 2025 Maladministration London Borough of Lewisham (202424526) Case 202424526 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202418210) Case 202418210 · Managing Relations The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202426203) Case 202426203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202445604) Case 202445604 · Health and Safety (inc. building safety) The complaint is about the landlord’s communications with the resident in relation to building safety. 30 Jul 2025 Maladministration Notting Hill Genesis (202320998) Case 202320998 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her … 30 Jul 2025 Maladministration Notting Hill Genesis (202425027) Case 202425027 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical … 30 Jul 2025 Maladministration Onward Homes Limited (202317440) Case 202317440 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Kitchen repairs and a kitchen replacement during planned … 30 Jul 2025 Maladministration Places for People Group Limited (202438823) Case 202438823 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the guttering, downpipe and roof. Damp and mould. The Ombudsman … 30 Jul 2025 Maladministration Sanctuary Housing Association (202451429) Case 202451429 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The … 30 Jul 2025 Maladministration Southern Housing (202442436) Case 202442436 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs. 30 Jul 2025 Maladministration Sovereign Network Group (202335064) Case 202335064 · Managing Relations The complaint is about the landlord’s handling of replacement kitchen flooring. We have also considered the landlord’s handling of the … 29 Jul 2025 Maladministration Greenoak Housing Association Limited (202422658) Case 202422658 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould in the property. 29 Jul 2025 Maladministration London & Quadrant Housing Trust (202333129) Case 202333129 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. … 29 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202441394) Case 202441394 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould. 29 Jul 2025 Maladministration Origin Housing Limited (202435202) Case 202435202 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the … 29 Jul 2025 Maladministration Rochdale Boroughwide Housing Limited (202431813) Case 202431813 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the garden and external doors. 29 Jul 2025 Maladministration Sovereign Network Group (202442392) Case 202442392 · Managing Relations REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jul 2025 Maladministration Thurrock Council (202417686) Case 202417686 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 28 Jul 2025 Maladministration Acis Group Limited (202331973) Case 202331973 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s … 28 Jul 2025 Maladministration London Borough of Lambeth (202419540) Case 202419540 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the property condition when he moved in. 28 Jul 2025 Maladministration Paragon Asra Housing Limited (202428974) Case 202428974 · Information and data management The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint. 28 Jul 2025 Maladministration Peabody Trust (202318251) Case 202318251 · Planned Works The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors … 28 Jul 2025 Maladministration Sanctuary Housing Association (202302230) Case 202302230 · Health and Safety (inc. building safety) The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality. 28 Jul 2025 Maladministration Southern Housing (202411939) Case 202411939 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case. 28 Jul 2025 Maladministration The Riverside Group Limited (202448613) Case 202448613 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of … 26 Jul 2025 Maladministration Midland Heart Limited (202421885) Case 202421885 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. … 26 Jul 2025 Maladministration Royal Borough Of Greenwich (202436772) Case 202436772 · Local Authority / ALMO or TMO REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Jul 2025 Maladministration East Riding of Yorkshire Council (202413545) Case 202413545 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 25 Jul 2025 Maladministration Habinteg Housing Association Limited (202302620) Case 202302620 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202337179) Case 202337179 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The … 25 Jul 2025 Maladministration Irwell Valley Housing Association Limited (202418074) Case 202418074 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. … 25 Jul 2025 Maladministration London Borough of Enfield (202331405) Case 202331405 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused. 25 Jul 2025 Maladministration London Borough of Hackney (202333402) Case 202333402 · Local Authority / ALMO or TMO The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has … 25 Jul 2025 Maladministration London Borough of Lambeth (202442249) Case 202442249 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould … 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 25 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326605) Case 202326605 · Responsive repairs/activity The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around … 25 Jul 2025 Maladministration Norwich City Council (202225439) Case 202225439 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in … 25 Jul 2025 Maladministration Notting Hill Genesis (202234288) Case 202234288 · Financial The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The … 25 Jul 2025 Maladministration One Housing Group Limited (202425837) Case 202425837 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling. 25 Jul 2025 Maladministration Peabody Trust (202323387) Case 202323387 · Estate Management The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint. 25 Jul 2025 Maladministration Somerset Council (202433641) Case 202433641 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered …