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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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14 Feb 2024 Maladministration One Housing Group Limited (202229865) Case 202229865 · Managing Relations The complaint is regarding the landlord’s: Handling of repairs to heating and hot water in the property. Communication in relation … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 12 Feb 2024 Maladministration Sage Housing Limited (202201359) Case 202201359 · Managing Relations The resident’s complaint is about the landlord’s handling of: Financial incentives offered during the sales process for the property. Snagging … 8 Feb 2024 Maladministration ForHousing Limited (202217777) Case 202217777 · Managing Relations The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of … 8 Feb 2024 Maladministration Orbit Group Limited (202227459) Case 202227459 · Managing Relations The landlord’s response to the resident’s reports of outstanding defects to the property. The Ombudsman has also considered the landlord’s … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 6 Feb 2024 Maladministration Clarion Housing Association Limited (202218348) Case 202218348 · Financial The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears … 6 Feb 2024 Maladministration First Choice Homes Oldham Limited (202228033) Case 202228033 · Managing Relations The complaint is about the landlord’s handling of a fault with the heating when the resident initially moved into the … 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 1 Feb 2024 Maladministration Mid Devon District Council (202228837) Case 202228837 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman … 1 Feb 2024 Maladministration Paragon Asra Housing Limited (202218861) Case 202218861 · Managing Relations The complaint is about: The landlord’s handling of a leak into the property. The Ombudsman has also considered the landlord’s … 31 Jan 2024 Maladministration Blackpool Council (202213281) Case 202213281 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her … 31 Jan 2024 Maladministration ForHousing Limited (202221471) Case 202221471 · Managing Relations The complaint is about: The landlord’s handling of damp works required to the resident’s property and associated repairs following the … 31 Jan 2024 Maladministration Hyde Housing Association Limited (202211524) Case 202211524 · Estate Management The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s … 31 Jan 2024 Maladministration London Borough of Hackney (202229637) Case 202229637 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of heating and hot water in her … 31 Jan 2024 Maladministration Onward Homes Limited (202230826) Case 202230826 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak affecting the resident’s property. The resident’s complaint. 31 Jan 2024 Maladministration Paradigm Housing Group Limited (202211070) Case 202211070 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: leaks in the property; reports of damp and mould around the … 31 Jan 2024 Maladministration Paragon Asra Housing Limited (202229230) Case 202229230 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property. reports of … 31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 31 Jan 2024 Maladministration Places for People Group Limited (202203396) Case 202203396 · Financial The complaint is about: The landlord's response to the resident's concerns about the condition of the property following a mutual … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 30 Jan 2024 Maladministration Clarion Housing Association Limited (202202193) Case 202202193 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202202309) Case 202202309 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs, mostly as a result of … 30 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206684) Case 202206684 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for trunking to be removed from her property and … 30 Jan 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202203908) Case 202203908 · Financial The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling … 30 Jan 2024 Maladministration Places for People Group Limited (202214582) Case 202214582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs within the property. Antisocial behaviour (ASB). … 30 Jan 2024 Maladministration The Guinness Partnership Limited (202221769) Case 202221769 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up … 29 Jan 2024 Maladministration Southern Housing (202307305) Case 202307305 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould … 29 Jan 2024 Maladministration Stonewater Limited (202208609) Case 202208609 · Managing Relations The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. The associated complaint. 29 Jan 2024 Maladministration Waltham Forest Council (202200694) Case 202200694 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs: Arising from a leak in the bathroom, and the subsequent … 26 Jan 2024 Maladministration Rooftop Housing Association Limited (202224142) Case 202224142 · Managing Relations This complaint is about the landlord’s: Handling of various energy efficiency works to the property; Response to the resident’s reports … 26 Jan 2024 Maladministration Sage Housing Limited (202210088) Case 202210088 · Managing Relations The complaint is about the landlord’s handling of: 2 leaks at the resident’s property which resulted in damp and mould … 26 Jan 2024 Maladministration Shepherds Bush Housing Association Limited (202225383) Case 202225383 · Old Complaints Handling categories The complaint is about the landlords handling of Water ingress to the property. Communication about the complaint. 26 Jan 2024 Maladministration Wandle Housing Association Limited (202228991) Case 202228991 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an intermittent heating and hot water supply within … 25 Jan 2024 Maladministration London Borough of Redbridge (202125195) Case 202125195 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. … 24 Jan 2024 Maladministration Camden Council (202218919) Case 202218919 · Financial The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable … 24 Jan 2024 Maladministration Lewisham Council (202209215) Case 202209215 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. … 23 Jan 2024 Maladministration First Choice Homes Oldham Limited (202108369) Case 202108369 · Managing Relations The complaint is about: The landlord’s handling of toilet and kitchen adaptations and repairs at the resident’s property. The landlord’s … 23 Jan 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202204724) Case 202204724 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in … 19 Jan 2024 Maladministration Camden Council (202217163) Case 202217163 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint 19 Jan 2024 Maladministration Stonewater Limited (202224250) Case 202224250 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The … 18 Jan 2024 Maladministration ForHousing Limited (202215701) Case 202215701 · Managing Relations The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s … 18 Jan 2024 Maladministration Peabody Trust (202015707) Case 202015707 · Managing Relations The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 10 Jan 2024 Maladministration London Borough of Ealing (202128445) Case 202128445 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.