Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Maladministration ×

Showing 2,594 of 16,595 decisions matching "limited"

Decisions

Most recent first
12 Sep 2024 Maladministration Peter Bedford Housing Association Limited (202310962) Case 202310962 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 11 Sep 2024 Maladministration Richmond Housing Partnership Limited (202328167) Case 202328167 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling. 11 Sep 2024 Maladministration Torus62 Limited (202308287) Case 202308287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 4 Sep 2024 Maladministration Clarion Housing Association Limited (202219645) Case 202219645 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within … 4 Sep 2024 Maladministration Wandle Housing Association Limited (202313860) Case 202313860 · Financial The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. … 3 Sep 2024 Maladministration One Housing Group Limited (202328323) Case 202328323 · Old Property Condition migrated-2025 The landlord’s handling of reports of leaks in the property. 3 Sep 2024 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494) Case 202234494 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 2 Sep 2024 Maladministration Aster Group Limited (202300109) Case 202300109 · Financial The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations. 30 Aug 2024 Maladministration A2Dominion Housing Group Limited (202232693) Case 202232693 · Financial The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint. 30 Aug 2024 Maladministration Aster Group Limited (202327751) Case 202327751 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Mould in her shower room. Her request for a management transfer. 30 Aug 2024 Maladministration Clarion Housing Association Limited (202334904) Case 202334904 · Managing Relations The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp … 30 Aug 2024 Maladministration Incommunities Limited (202308270) Case 202308270 · Managing Relations The landlord's handling of the resident’s reports : Of damp and mould. That she was struggling to heat her home. … 30 Aug 2024 Maladministration Onward Homes Limited (202327821) Case 202327821 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing. 30 Aug 2024 Maladministration Paragon Asra Housing Limited (202341638) Case 202341638 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202317207) Case 202317207 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The … 30 Aug 2024 Maladministration Richmond Housing Partnership Limited (202329501) Case 202329501 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. Repairs in the resident’s property. 30 Aug 2024 Maladministration Stockport Homes Limited (202113135) Case 202113135 · Old Property Condition categories The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing … 29 Aug 2024 Maladministration A2Dominion Housing Group Limited (202215451) Case 202215451 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The … 29 Aug 2024 Maladministration bpha Limited (202215672) Case 202215672 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the … 29 Aug 2024 Maladministration Clarion Housing Association Limited (202224938) Case 202224938 · Old Estate Management categories The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The … 29 Aug 2024 Maladministration First Choice Homes Oldham Limited (202321742) Case 202321742 · Managing Relations This complaint is about the landlord's handling of: A mice infestation in the resident’s property. The associated complaint. 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 29 Aug 2024 Maladministration Midland Heart Limited (202327859) Case 202327859 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint. 29 Aug 2024 Maladministration One Housing Group Limited (202234703) Case 202234703 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water in the property. 29 Aug 2024 Maladministration Rooftop Housing Association Limited (202325127) Case 202325127 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 29 Aug 2024 Maladministration The Riverside Group Limited (202310549) Case 202310549 · Estate Management The complaint concerns the landlord’s handling of the resident’s reporting of safety concerns with the rear steps of the property. … 29 Aug 2024 Maladministration Wandle Housing Association Limited (202346420) Case 202346420 · Old Complaints Handling categories This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered … 29 Aug 2024 Maladministration Yorkshire Housing Limited (202311594) Case 202311594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the complaint. 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 27 Aug 2024 Maladministration The Guinness Partnership Limited (202233414) Case 202233414 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio … 27 Aug 2024 Maladministration Vivid Housing Limited (202209946) Case 202209946 · Managing Relations The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling. 23 Aug 2024 Maladministration Bromford Housing Group Limited (202342434) Case 202342434 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports. 23 Aug 2024 Maladministration Longhurst Group Limited (202308524) Case 202308524 · Managing Relations REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Aug 2024 Maladministration Together Housing Association Limited (202327540) Case 202327540 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for … 22 Aug 2024 Maladministration Cyron Housing Co-operative Limited (202218048) Case 202218048 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal … 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 22 Aug 2024 Maladministration Orbit Group Limited (202324425) Case 202324425 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs related to damp and mould in his property. … 22 Aug 2024 Maladministration The Guinness Partnership Limited (202114051) Case 202114051 · Old Complaints Handling categories The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and … 21 Aug 2024 Maladministration Abri Group Limited (202322589) Case 202322589 · Managing Relations The complaint is about the landlord’s handling of the resident’s query about when her windows would be replaced. This Service … 21 Aug 2024 Maladministration Hexagon Housing Association Limited (202309596) Case 202309596 · Managing Relations The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint. 21 Aug 2024 Maladministration Longhurst Group Limited (202304372) Case 202304372 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated … 21 Aug 2024 Maladministration Paragon Asra Housing Limited (202315453) Case 202315453 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 21 Aug 2024 Maladministration Regenda Limited (202339792) Case 202339792 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handing of the resident’s reports of anti-social behaviour from a neighbour. Complaint handling. 21 Aug 2024 Maladministration Richmond Housing Partnership Limited (202312796) Case 202312796 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB). 21 Aug 2024 Maladministration Southway Housing Trust (Manchester) Limited (202210234) Case 202210234 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about rights of access over shared pathways and the …