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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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28 Jul 2023 Maladministration Camden Council (202216147) Case 202216147 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 28 Jul 2023 Maladministration Colchester Borough Council (202122725) Case 202122725 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s … 28 Jul 2023 Maladministration Lambeth Council (202223841) Case 202223841 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bathroom. An infestation of ants. The Ombudsman has also … 28 Jul 2023 Maladministration Leeds City Council (202207559) Case 202207559 · Information and data management The complaint is about the landlord’s: Response to repairs required at the property. Communication with the resident. Record keeping. Complaint … 27 Jul 2023 Maladministration Hackney Council (202204992) Case 202204992 · Managing Relations The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs … 27 Jul 2023 Maladministration Hackney Council (202205379) Case 202205379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat. 27 Jul 2023 Maladministration Hackney Council (202216179) Case 202216179 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet. 27 Jul 2023 Maladministration Lambeth Council (202102917) Case 202102917 · Information and data management The complaint is about the landlord’s: Record keeping. Handling of responsive repairs to the resident’s bathroom. Complaint handling. 26 Jul 2023 Maladministration Hammersmith and Fulham Council (202221764) Case 202221764 · Managing Relations The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows … 26 Jul 2023 Maladministration Manchester City Council (202213862) Case 202213862 · Managing Relations The complaint is about: The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling. 25 Jul 2023 Maladministration Havering Council (202112338) Case 202112338 · Managing Relations The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling. 25 Jul 2023 Maladministration Southwark Council (202127984) Case 202127984 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the … 21 Jul 2023 Maladministration Camden Council (202208128) Case 202208128 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make … 21 Jul 2023 Maladministration Camden Council (202214331) Case 202214331 · Old Property Condition migrated-2025 The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for … 21 Jul 2023 Maladministration Southwark Council (202128357) Case 202128357 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s … 20 Jul 2023 Maladministration Lambeth Council (202014676) Case 202014676 · Information and data management The complaint is about the landlord’s handling of: Back door repairs; Damp and mould. The Ombudsman has also investigated the … 19 Jul 2023 Maladministration Leicester City Council (202208302) Case 202208302 · Managing Relations This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint. 18 Jul 2023 Maladministration Lambeth Council (202127873) Case 202127873 · Managing Relations The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling. 17 Jul 2023 Maladministration Lambeth Council (202002795) Case 202002795 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns regarding her move to temporary accommodation after a fire. … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 14 Jul 2023 Maladministration North Yorkshire Council (202221966) Case 202221966 · Managing Relations The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has … 14 Jul 2023 Maladministration Wolverhampton City Council (202211603) Case 202211603 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of repairs required to the flooring in his property. … 12 Jul 2023 Maladministration Gosport Borough Council (202204534) Case 202204534 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also … 12 Jul 2023 Maladministration Haringey London Borough Council (202217469) Case 202217469 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint. 12 Jul 2023 Maladministration Southwark Council (202205299) Case 202205299 · Managing Relations The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the … 10 Jul 2023 Maladministration Haringey London Borough Council (202208301) Case 202208301 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated. 7 Jul 2023 Maladministration Southwark Council (202201645) Case 202201645 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades. 4 Jul 2023 Maladministration Hackney Council (202113360) Case 202113360 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and … 4 Jul 2023 Maladministration North Warwickshire Borough Council (202123962) Case 202123962 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her … 3 Jul 2023 Maladministration Hammersmith and Fulham Council (202120682) Case 202120682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property. 30 Jun 2023 Maladministration Islington Council (202112423) Case 202112423 · Managing Relations The complaint is about the landlord’s: management and handling of repairs to resolve damp in the resident’s bathroom, as well … 30 Jun 2023 Maladministration Lambeth Council (202121350) Case 202121350 · Managing Relations The complaint is about the landlord’s handling of: a water leak affecting the resident’s property. The associated complaint. 30 Jun 2023 Maladministration Leeds City Council (202102328) Case 202102328 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints handling. This report has … 30 Jun 2023 Maladministration Lewisham Council (202201598) Case 202201598 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation. 30 Jun 2023 Maladministration Westminster City Council (202122645) Case 202122645 · Managing Relations The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202107939) Case 202107939 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak. the landlord’s handling of the resident’s … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202117487) Case 202117487 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a repair to the bedroom ceiling. The Ombudsman … 29 Jun 2023 Maladministration Hammersmith and Fulham Council (202207336) Case 202207336 · Managing Relations The complaint concerns the landlord’s: 28 Jun 2023 Maladministration Great Yarmouth Borough Council (202201561) Case 202201561 · Information and data management The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling … 28 Jun 2023 Maladministration Hammersmith and Fulham Council (202016649) Case 202016649 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. 28 Jun 2023 Maladministration Islington Council (202114943) Case 202114943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The … 28 Jun 2023 Maladministration Islington Council (202201138) Case 202201138 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has … 27 Jun 2023 Maladministration Brighton and Hove City Council (202012680) Case 202012680 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to repairs. 27 Jun 2023 Maladministration Islington Council (202217733) Case 202217733 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance; the landlord’s handling of reports that … 26 Jun 2023 Maladministration Harlow District Council (202204857) Case 202204857 · Managing Relations The complaint is about the landlord’s handling of leaks in the resident’s property. The Ombudsman has also investigated the landlord’s … 26 Jun 2023 Maladministration Lewisham Council (202120967) Case 202120967 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 23 Jun 2023 Maladministration Camden Council (202120034) Case 202120034 · Estate Management The complaint is about the landlord’s: Response to reports of the lift being out of order. Handling of the complaint. 23 Jun 2023 Maladministration Hammersmith and Fulham Council (202114211) Case 202114211 · Managing Relations The complaint is about the landlord’s management and handling of: reports of water ingress and the associated repairs to the … 20 Jun 2023 Maladministration Hackney Council (202115939) Case 202115939 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated … 20 Jun 2023 Maladministration Islington Council (202120513) Case 202120513 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has …