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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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5 Aug 2025 Maladministration Peabody Trust (202335448) Case 202335448 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also … 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 4 Aug 2025 Maladministration London Borough of Tower Hamlets (202447645) Case 202447645 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 4 Aug 2025 Maladministration Southern Housing (202304987) Case 202304987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint. 4 Aug 2025 Maladministration Southwark Council (202326930) Case 202326930 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the … 1 Aug 2025 Maladministration MHS Homes Ltd (202318039) Case 202318039 · Voluntary The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 1 Aug 2025 Maladministration Torus62 Limited (202201049) Case 202201049 · Managing Relations The complaint is about the landlord’s handling of: The residents’ reports of repairs to the property and garden including: Rubbish … 31 Jul 2025 Maladministration Amplius Living (202428167) Case 202428167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to … 31 Jul 2025 Maladministration Aspire Housing Limited (202324303) Case 202324303 · Estate Management The complaint is about the landlord’s response to the resident’s request for it to remove trees. 31 Jul 2025 Maladministration Birmingham City Council (202427327) Case 202427327 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. … 31 Jul 2025 Maladministration East Devon District Council (202438735) Case 202438735 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repair issues including damp and mould. Related … 31 Jul 2025 Maladministration East Midlands Housing Group Limited (202419092) Case 202419092 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for aids and adaptations in the property. Complaint. 31 Jul 2025 Maladministration Haringey London Borough Council (202329921) Case 202329921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak. The resident’s complaint. 31 Jul 2025 Maladministration Kirklees Metropolitan Borough Council (202346122) Case 202346122 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the residents’ reports of noise nuisance from their neighbour. 31 Jul 2025 Maladministration London Borough of Camden Council (202339530) Case 202339530 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks in the property and associated repairs. We … 31 Jul 2025 Maladministration London Borough of Ealing (202411436) Case 202411436 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The … 31 Jul 2025 Maladministration London Borough of Hackney (202404439) Case 202404439 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports of antisocial behaviour by a neighbour. 31 Jul 2025 Maladministration London Borough of Islington (202333147) Case 202333147 · Information and data management The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the … 31 Jul 2025 Maladministration London Borough of Islington (202443984) Case 202443984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 31 Jul 2025 Maladministration London Borough of Lambeth (202438332) Case 202438332 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the property. Lift repairs. We have also considered … 31 Jul 2025 Maladministration London Borough of Lewisham (202416712) Case 202416712 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The … 31 Jul 2025 Maladministration London Borough of Sutton (202342463) Case 202342463 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and … 31 Jul 2025 Maladministration London Borough of Waltham Forest (202421867) Case 202421867 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202216213) Case 202216213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould and associated repairs in the … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202406109) Case 202406109 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also looked at the landlord’s … 31 Jul 2025 Maladministration London & Quadrant Housing Trust (202429540) Case 202429540 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak to the resident’s property and the subsequent damp and mould. 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333546) Case 202333546 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store … 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202431905) Case 202431905 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 31 Jul 2025 Maladministration Nottingham City Council (202314213) Case 202314213 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the … 31 Jul 2025 Maladministration Nottingham City Council (202431372) Case 202431372 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs. 31 Jul 2025 Maladministration One Housing Group Limited (202431505) Case 202431505 · Managing Relations The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the … 31 Jul 2025 Maladministration Onward Homes Limited (202233095) Case 202233095 · Financial The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service … 31 Jul 2025 Maladministration Orbit Group Limited (202324575) Case 202324575 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation. 31 Jul 2025 Maladministration Orbit Housing Association Limited (202442458) Case 202442458 · Managing Relations The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202420333) Case 202420333 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in: The living room. The bedroom, … 31 Jul 2025 Maladministration Paragon Asra Housing Limited (202438376) Case 202438376 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Several repairs including a bathroom leak and subsequent … 31 Jul 2025 Maladministration Peabody Trust (202313887) Case 202313887 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of … 31 Jul 2025 Maladministration Richmond Housing Partnership Limited (202428740) Case 202428740 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak in the kitchen. The landlord’s handling of repairs … 31 Jul 2025 Maladministration Sanctuary Housing Association (202428716) Case 202428716 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 31 Jul 2025 Maladministration Together Housing Association Limited (202317601) Case 202317601 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint. 31 Jul 2025 Maladministration Together Housing Association Limited (202422693) Case 202422693 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and … 31 Jul 2025 Maladministration Torus62 Limited (202440567) Case 202440567 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the windows. 31 Jul 2025 Maladministration WATMOS Community Homes (202426754) Case 202426754 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman … 30 Jul 2025 Maladministration Adur District Council (202407076) Case 202407076 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in … 30 Jul 2025 Maladministration Birmingham City Council (202420180) Case 202420180 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling. 30 Jul 2025 Maladministration Bristol City Council (202431904) Case 202431904 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated … 30 Jul 2025 Maladministration East Midlands Housing Group Limited (202434304) Case 202434304 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in … 30 Jul 2025 Maladministration Gateway Housing Association Limited (202445270) Case 202445270 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak. 30 Jul 2025 Maladministration Great Places Housing Association (202448198) Case 202448198 · Managing Relations The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint …