Beyond Housing Limited (202410893)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202340783)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics.
Origin Housing Limited (202308589)
The complaint is about the landlord’s handling of repairs to the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202228356)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and the living room being too cold. This Service has also investigated the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202407308)
The complaint is about the landlord’s handling of reports of water ingress and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202337119)
The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the landlord’s associated complaint handling.
Wandle Housing Association Limited (202329059)
The complaint is about the landlord’s response to the resident’s: Reports of boiler faults. Complaint.
Accent Housing Limited (202312879)
The complaint is about the landlord’s response to the resident’s: reports of plumbing repairs affecting the toilet and drains. reports of a radiator repair. hearing and communication needs. This report also looks at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202222519)
The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202227100)
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202306377)
The complaint is about the landlord’s response to the resident’s concerns about: Asbestos. The upgrade of her kitchen and bathroom. Access to her consumer unit. This Service has also considered the landlord’s handling of the complaint.
The Riverside Group Limited (202230641)
The complaint is about the landlord’s: Response to the resident’s concerns that a carbon monoxide alarm had not been installed in their home by 1 October 2022. Handling of the resident’s associated complaint.
Torus62 Limited (202403924)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
Wandle Housing Association Limited (202319561)
The complaint is about the landlord’s handling of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Stonewater Limited (202334959)
The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the complaint. We have also considered the landlord’s record keeping.
Wandle Housing Association Limited (202230003)
The complaint is about the landlord’s response to the resident’s: Reports of outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Aster Group Limited (202324151)
The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. The process of temporarily rehousing the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Stockport Homes Limited (202400602)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and associated repairs. A woodlice infestation.
Greenoak Housing Association Limited (202303986)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) including noise nuisance. Reports of parking issues. Associated complaint.
Wandle Housing Association Limited (202301722)
The complaint is about the landlord’s response to the resident’s: Reports of an outstanding repair to the communal TV aerial. Complaint.
Wandle Housing Association Limited (202327977)
The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in the property. The Ombudsman has also assessed the landlord’s complaint handling.
Red Kite Community Housing Limited (202317139)
The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.
Clarion Housing Association Limited (202345917)
The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling.
Torus62 Limited (202320438)
The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling.
Poplar Housing And Regeneration Community Association Limited (202229979)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint.
Hyde Housing Association Limited (202319093)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Orbit Housing Association Limited (202348692)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised about the maintenance/upkeep of communal areas. Concerns raised about its record keeping. Service charge enquiries. The Ombudsman has also considered the landlord’s handling of the associated complaints.
Clarion Housing Association Limited (202324940)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Clarion Housing Association Limited (202408018)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202305125)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Paragon Asra Housing Limited (202124501)
The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and mould. The landlord’s complaint handling.
Accent Housing Limited (202303477)
The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the property. Request for evidence of its service charge expenditure. Complaints.
Clarion Housing Association Limited (202222119)
The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202305122)
The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint.
Clarion Housing Association Limited (202318286)
The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.
Home Group Limited (202228400)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202302832)
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
Homes Plus Limited (202308385)
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
One Housing Group Limited (202305979)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
One Housing Group Limited (202328255)
The complaint is about the landlord's handling of repairs to the boiler in the resident’s property.
One Vision Housing Limited (202317916)
The complaint is about the landlord’s handling of the resident’s: Report of a leak. Request to repair or replace damaged flooring, a wash basin and a toilet at her property.
Richmond Housing Partnership Limited (202324731)
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Southway Housing Trust (Manchester) Limited (202306857)
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
Stonewater Limited (202234548)
The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).
Citizen Housing Group Limited (202315154)
This complaint is about the landlord’s handling of reports of damp and mould.
Curo Places Limited (202320562)
The resident’s complaint is about the landlord’s handling of an investigation into structural concerns about the property. The Ombudsman has also assessed the landlord’s complaint handling.
Eastlight Community Homes Limited (202311363)
The complaint is about the landlord’s handling of the resident’s report of the ceiling collapsing. The landlord’s complaint handling has also been considered.
Home Group Limited (202221637)
The complaint is about the landlord’s handling of: Repairs to the resident’s guttering and roof. The resident’s complaint.
Lincolnshire Housing Partnership Limited (202313318)
The complaint is about the landlord's handling of the resident’s reports of: Staff conduct. Damage caused by a leak. The associated complaint.
Orbit Group Limited (202225124)
The landlord’s response to the resident’s complaint about her request for fencing and repairs.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)