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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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30 Sep 2024 Maladministration Hyde Housing Association Limited (202305858) Case 202305858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202315476) Case 202315476 · Estate Management The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal … 30 Sep 2024 Maladministration Leeds Jewish Housing Association Limited (202333695) Case 202333695 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling … 30 Sep 2024 Maladministration Moat Homes Limited (202341734) Case 202341734 · Managing Relations The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the … 30 Sep 2024 Maladministration One Housing Group Limited (202228081) Case 202228081 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Maladministration Orbit Group Limited (202302138) Case 202302138 · Occupancy Rights This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s … 30 Sep 2024 Maladministration Platform Housing Group Limited (202312100) Case 202312100 · Financial The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. … 30 Sep 2024 Maladministration Rooftop Housing Association Limited (202317069) Case 202317069 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We … 30 Sep 2024 Maladministration Shepherds Bush Housing Association Limited (202335198) Case 202335198 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak into the property. 30 Sep 2024 Maladministration Stonewater Limited (202339798) Case 202339798 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat … 30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 30 Sep 2024 Maladministration Your Housing Limited (202233665) Case 202233665 · Managing Relations The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also considered … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Accent Housing Limited (202229189) Case 202229189 · Managing Relations The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The … 27 Sep 2024 Maladministration ForHousing Limited (202340780) Case 202340780 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 26 Sep 2024 Maladministration Fairhive Homes Limited (202316144) Case 202316144 · Managing Relations The complaint is about: The landlord’s handling of reports of noise nuisance from the communal entrance door. The landlord’s handling … 26 Sep 2024 Maladministration Homes Plus Limited (202341523) Case 202341523 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs at the resident’s property. The landlord’s complaint handling is also considered. 26 Sep 2024 Maladministration Karbon Homes Limited (202331768) Case 202331768 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s requests for repairs in the bathroom. 26 Sep 2024 Maladministration Orbit Group Limited (202303607) Case 202303607 · Managing Relations The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling. 26 Sep 2024 Maladministration Places for People Group Limited (202207907) Case 202207907 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB). 26 Sep 2024 Maladministration Richmond Housing Partnership Limited (202224965) Case 202224965 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs in the property. 25 Sep 2024 Maladministration Clarion Housing Association Limited (202313298) Case 202313298 · Estate Management The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at … 25 Sep 2024 Maladministration Hyde Housing Association Limited (202318279) Case 202318279 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This … 25 Sep 2024 Maladministration LiveWest Homes Limited (202343101) Case 202343101 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling. 24 Sep 2024 Maladministration Clarion Housing Association Limited (202325106) Case 202325106 · Information and data management The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. … 24 Sep 2024 Maladministration Futures Housing Group Limited (202302990) Case 202302990 · Old Complaints Handling categories The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the … 24 Sep 2024 Maladministration Orbit Housing Association Limited (202342464) Case 202342464 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling. 24 Sep 2024 Maladministration Regenda Limited (202342661) Case 202342661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated … 24 Sep 2024 Maladministration Sage Housing Limited (SHL) (202225956) Case 202225956 · ASB/Abuse/Nuisance REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Maladministration The Riverside Group Limited (202330781) Case 202330781 · Managing Relations The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint. 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 20 Sep 2024 Maladministration Accent Housing Limited (202231933) Case 202231933 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing. 20 Sep 2024 Maladministration Habinteg Housing Association Limited (202206829) Case 202206829 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also … 17 Sep 2024 Maladministration Clarion Housing Association Limited (202212254) Case 202212254 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. … 17 Sep 2024 Maladministration Gateway Housing Association Limited (202311690) Case 202311690 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the … 17 Sep 2024 Maladministration Hyde Housing Association Limited (202314459) Case 202314459 · Managing Relations The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following … 17 Sep 2024 Maladministration Longhurst Group Limited (202216088) Case 202216088 · Estate Management The complaint is about the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has … 16 Sep 2024 Maladministration Estuary Housing Association Limited (202304853) Case 202304853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould … 16 Sep 2024 Maladministration Nottingham Community Housing Association Limited (202312775) Case 202312775 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in the property. 16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Sep 2024 Maladministration Stonewater Limited (202307788) Case 202307788 · Managing Relations The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 12 Sep 2024 Maladministration Clarion Housing Association Limited (202211561) Case 202211561 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 12 Sep 2024 Maladministration Hyde Housing Association Limited (202313313) Case 202313313 · Estate Management This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and … 12 Sep 2024 Maladministration Karibu Community Homes Limited (202301362) Case 202301362 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint. 12 Sep 2024 Maladministration Orbit Housing Association Limited (202226906) Case 202226906 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The …