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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

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11 Sep 2023 Maladministration Wolverhampton City Council (202212988) Case 202212988 · Managing Relations The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a … 8 Sep 2023 Maladministration Birmingham City Council (202122577) Case 202122577 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. … 8 Sep 2023 Maladministration Hammersmith and Fulham Council (202203481) Case 202203481 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property. 8 Sep 2023 Maladministration Swindon Borough Council (202208774) Case 202208774 · Managing Relations The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the … 7 Sep 2023 Maladministration Hackney Council (202200858) Case 202200858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen floor; Handling of repairs to the windows … 7 Sep 2023 Maladministration Islington Council (202100449) Case 202100449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of Antisocial Behaviour (ASB) and noise nuisance. The resident’s … 5 Sep 2023 Maladministration Hammersmith and Fulham Council (202213657) Case 202213657 · Managing Relations The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has … 5 Sep 2023 Maladministration Lambeth Council (202208047) Case 202208047 · Managing Relations The complaint is about the landlord’s handling of: A vulnerability assessment of the resident and their property. Repairing and replacing … 5 Sep 2023 Maladministration Slough Borough Council (202113255) Case 202113255 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the … 4 Sep 2023 Maladministration Brentwood Borough Council (202223856) Case 202223856 · Managing Relations The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced. 4 Sep 2023 Maladministration Tower Hamlets Council (202219354) Case 202219354 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak and request for compensation; complaints handling. 31 Aug 2023 Maladministration Islington Council (202202407) Case 202202407 · Financial The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. … 31 Aug 2023 Maladministration Southwark Council (202113700) Case 202113700 · Managing Relations The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September … 31 Aug 2023 Maladministration Stroud District Council (202207879) Case 202207879 · Managing Relations This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided … 31 Aug 2023 Maladministration Waltham Forest Council (202201559) Case 202201559 · Managing Relations The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling. 31 Aug 2023 Maladministration Westminster City Council (202207751) Case 202207751 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; … 30 Aug 2023 Maladministration Colchester Borough Council (202110444) Case 202110444 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling. 30 Aug 2023 Maladministration Sheffield City Council (202110792) Case 202110792 · Estate Management The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The … 29 Aug 2023 Maladministration Birmingham City Council (202106463) Case 202106463 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman … 29 Aug 2023 Maladministration Hammersmith and Fulham Council (202211906) Case 202211906 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for paving works and a tree removal. 25 Aug 2023 Maladministration Birmingham City Council (202115767) Case 202115767 · Managing Relations REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Aug 2023 Maladministration Birmingham City Council (202217143) Case 202217143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the property being cold and her request for … 24 Aug 2023 Maladministration Islington Council (202212752) Case 202212752 · Estate Management The complaint is about: The landlord’s management of the communal cleaning service to the resident’s block, including the service charge … 24 Aug 2023 Maladministration Waltham Forest Council (202125120) Case 202125120 · Managing Relations The complaint is about the landlord’s management and handling of: repairs to the downpipe and guttering causing a leak and … 21 Aug 2023 Maladministration East Devon District Council (202123784) Case 202123784 · Information and data management The complaint is about the landlord’s: record keeping; handling of the resident’s reports of heating issues; handling of the resident's … 21 Aug 2023 Maladministration Wokingham Borough Council (202205406) Case 202205406 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Aug 2023 Maladministration Birmingham City Council (202225222) Case 202225222 · Managing Relations The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also … 18 Aug 2023 Maladministration Hammersmith and Fulham Council (202221125) Case 202221125 · Financial The complaint is about the landlord’s: response to the resident’s concerns about his personal possessions following a fire at his … 18 Aug 2023 Maladministration Westminster City Council (202202872) Case 202202872 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to various parts of the property, … 17 Aug 2023 Maladministration Adur District Council (202006352) Case 202006352 · Managing Relations The complaint is about the landlord’s: 17 Aug 2023 Maladministration Gateshead Metropolitan Borough Council (202116999) Case 202116999 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak, damage to the property and subsequent … 17 Aug 2023 Maladministration Southampton City Council (202202900) Case 202202900 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of rodent infestation. 14 Aug 2023 Maladministration Birmingham City Council (202201323) Case 202201323 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s … 14 Aug 2023 Maladministration Welwyn Hatfield Borough Council (202122294) Case 202122294 · Managing Relations The complaint is about: the landlord’s handling the resident’s reports of leaks, damp and mould at the property; the landlord’s … 14 Aug 2023 Maladministration Westminster City Council (202211865) Case 202211865 · Managing Relations The complaint is about the landlord’s handling of: Improvement works in the resident’s property. The associated complaint. 9 Aug 2023 Maladministration Harlow District Council (202222305) Case 202222305 · Information and data management The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint … 9 Aug 2023 Maladministration Lambeth Council (202114942) Case 202114942 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property. 4 Aug 2023 Maladministration East Riding of Yorkshire Council (202208441) Case 202208441 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of … 3 Aug 2023 Maladministration Broxtowe Borough Council (202219034) Case 202219034 · Financial The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; request for … 31 Jul 2023 Maladministration Babergh District Council (202207448) Case 202207448 · Managing Relations The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the … 31 Jul 2023 Maladministration Birmingham City Council (202113968) Case 202113968 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at … 31 Jul 2023 Maladministration Dudley Metropolitan Borough Council (202205365) Case 202205365 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour … 31 Jul 2023 Maladministration Hammersmith and Fulham Council (202104647) Case 202104647 · Managing Relations The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint. 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Maladministration Leeds City Council (202224994) Case 202224994 · Financial The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments. 31 Jul 2023 Maladministration Lewisham Council (202128403) Case 202128403 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Jul 2023 Maladministration South Kesteven District Council (202204441) Case 202204441 · Old Complaints Handling categories REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2023 Maladministration Southwark Council (202120719) Case 202120719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage. 31 Jul 2023 Maladministration Wandsworth Council (202105230) Case 202105230 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of … 29 Jul 2023 Maladministration Hammersmith and Fulham Council (202207308) Case 202207308 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling.