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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,235 of 16,595 decisions matching "association"

Decisions

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28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 23 Sep 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202016666) Case 202016666 · Estate Management The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and … 23 Sep 2022 Maladministration Sovereign Housing Association Limited (202003454) Case 202003454 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 15 Sep 2022 Maladministration Great Places Housing Association (202204457) Case 202204457 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 12 Sep 2022 Maladministration Manningham Housing Association Limited (202118694) Case 202118694 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of the property, including her concerns … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 26 Aug 2022 Maladministration Thames Valley Housing Association Limited (201906959) Case 201906959 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response … 25 Aug 2022 Maladministration Warwickshire Rural Housing Association Limited (202120658) Case 202120658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s boiler repairs and its offer of compensation for this. 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 16 Aug 2022 Maladministration Habinteg Housing Association Limited (202012489) Case 202012489 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for the windows in the property to be renewed. … 15 Aug 2022 Maladministration Broadland Housing Association Limited (202101362) Case 202101362 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response … 12 Aug 2022 Maladministration Shepherds Bush Housing Association Limited (202106094) Case 202106094 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about the condition of the windows at the property. … 9 Aug 2022 Maladministration Great Places Housing Association (202122850) Case 202122850 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and … 29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 29 Jul 2022 Maladministration Wandle Housing Association Limited (202119196) Case 202119196 · Estate Management The complaint is about the landlord’s handling of: Repairs needed to the resident’s window due to damp and mould. Repairs … 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 18 Jul 2022 Maladministration Thames Valley Housing Association Limited (202114238) Case 202114238 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway. 15 Jul 2022 Maladministration Sovereign Housing Association Limited (202122191) Case 202122191 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of … 14 Jul 2022 Maladministration Connect Housing Association Limited (202003899) Case 202003899 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the … 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 12 Jul 2022 Maladministration Muir Group Housing Association Limited (202127673) Case 202127673 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the gas safety check at the resident’s property. 6 Jul 2022 Maladministration Sovereign Housing Association Limited (202114767) Case 202114767 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp in the property. The landlord’s handling of … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 30 Jun 2022 Maladministration Bromford Housing Association Limited (202014045) Case 202014045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair to the boiler and associated decorative repairs. 30 Jun 2022 Maladministration Wandle Housing Association Limited (202105560) Case 202105560 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for a fire safety check of her doors in … 29 Jun 2022 Maladministration Poplar Housing And Regeneration Community Association Limited (202107982) Case 202107982 · Health and Safety (inc. building safety) The complaint is about the landlord’s fire safety communication and its response to the resident’s request to reimburse costs for … 28 Jun 2022 Maladministration Sovereign Housing Association Limited (202101470) Case 202101470 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property from May 2020 onwards, and an associated offer … 27 Jun 2022 Maladministration Guinness Housing Association Limited (202121926) Case 202121926 · Financial This complaint is about the landlord’s handling of: The resident’s rent and service charge payments. The associated complaint. 24 Jun 2022 Maladministration Wandle Housing Association Limited (202126910) Case 202126910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of, and record keeping and compensation for the resident’s reports of outstanding repairs … 21 Jun 2022 Maladministration Thames Valley Housing Association Limited (202117869) Case 202117869 · Managing Relations The complaint is regarding the landlord’s handling of repairs in the resident’s property following his report of cracking and possible … 17 Jun 2022 Maladministration Bromford Housing Association Limited (202120321) Case 202120321 · Health and Safety (inc. building safety) The complaint is about: The landlord’s request that the residents remove a conservatory. The landlord’s handling of the resident’s complaint. 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 10 Jun 2022 Maladministration Network Stadium Housing Association Limited (202104184) Case 202104184 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the resident’s roof. 9 Jun 2022 Maladministration Hexagon Housing Association Limited (201904493) Case 201904493 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of disrepair to her property, in particular in relation … 6 Jun 2022 Maladministration Clarion Housing Association Limited (202122853) Case 202122853 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet. 6 Jun 2022 Maladministration Thames Valley Housing Association Limited (202112333) Case 202112333 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of noise transference due to noisy plumbing in the … 1 Jun 2022 Maladministration Clarion Housing Association Limited (202014737) Case 202014737 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould. 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 18 May 2022 Maladministration Shepherds Bush Housing Association Limited (202110713) Case 202110713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair. 17 May 2022 Maladministration Thames Valley Housing Association Limited (202007961) Case 202007961 · ASB/Abuse/Nuisance The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and … 13 May 2022 Maladministration Gateway Housing Association Limited (202117769) Case 202117769 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into … 12 May 2022 Maladministration Clarion Housing Association Limited (202109782) Case 202109782 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance. 9 May 2022 Maladministration Clarion Housing Association Limited (202122801) Case 202122801 · Estate Management The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error … 29 Apr 2022 Maladministration Clarion Housing Association Limited (202013901) Case 202013901 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of her concerns regarding damp and mould at her property. 10 Apr 2022 Maladministration Thames Valley Housing Association Limited (202110462) Case 202110462 · Financial The complaint is about the landlord’s handling of the resident’s requests for information and documentation relating to service charges. The …