Clarion Housing Association Limited (202220271)
The complaint is about the landlord’s response to: repairs to the communal roof and gutter rising damp and black mould. the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202212600)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour. The resident’s complaint.
Cotman Housing Association Limited (202219362)
The complaint is about the landlord’s: Knowledge and information management. Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
West Kent Housing Association (202232049)
The complaint is about: The landlord’s handling of the resident’s request for a management move due to anti social behaviour. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202124820)
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
Hyde Housing Association Limited (202214409)
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
Clarion Housing Association Limited (202226481)
The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202216709)
The complaint is about: The landlord’s response to reports of a reoccurring roof leak. The associated complaint handling.
Sanctuary Housing Association (202231198)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also looked at the landlord’s complaint handling.
Clarion Housing Association Limited (202231277)
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
Clarion Housing Association Limited (202215143)
The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items damaged in the fire. The Ombudsman has also considered the …
Clarion Housing Association Limited (202313883)
The complaint is about the landlord’s handling of roof repairs, condensation and cold.
Shepherds Bush Housing Association Limited (202218434)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.
Hyde Housing Association Limited (202306541)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202302137)
The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.
Sanctuary Housing Association (202301864)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.
Clarion Housing Association Limited (202200379)
The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
Arawak Walton Housing Association Limited (202221248)
The complaint is about the landlord’s response to reports of ongoing damp and mould.
Castles & Coasts Housing Association Limited (202221875)
The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Clarion Housing Association Limited (202017591)
This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by third parties, including a dispute about whether the path and …
Hyde Housing Association Limited (202232838)
The complaint is about: The landlord’s handling of garage repairs and subsequent recommended adaptations. The landlord’s complaint handling has also been investigated.
Spitalfields Housing Association Limited (202003302)
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.
Together Housing Association Limited (202301176)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.
Great Places Housing Association (202123304)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s complaint.
Hexagon Housing Association Limited (202100259)
The complaint is about the landlord's handling of the resident’s reports of anti-social behaviour.
Hexagon Housing Association Limited (202210306)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs needed to her balcony. Complaint.
Wandle Housing Association Limited (202230626)
The complaint is about the landlord’s handling of repairs to the resident’s property including damp and mould, repairs to the windows and doors, and replacement of the bathroom extractor fan.
Clarion Housing Association Limited (202206745)
The complaint is about the landlord’s handling of: Repairs to the property, including leaks, subsidence and cracks in the ceilings and walls. The resident being moved into temporary accommodation. The resident’s request for a transfer to another property. The associated complaint.
Clarion Housing Association Limited (202314636)
The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's enquiries about service charges. the complaint.
St Mungo Community Housing Association (202214386)
This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.
Wandle Housing Association Limited (202224519)
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
Hexagon Housing Association Limited (202210842)
The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Islington and Shoreditch Housing Association Limited (202205666)
The complaint is about the landlord’s handling of repairs to the resident’s boundary wall.
Wandle Housing Association Limited (202225953)
The complaint is about the landlord’s response to the resident’s reports of fly tipping.
Clarion Housing Association Limited (202211537)
The complaint is about: The landlord's response to reports of flooring repairs, including reports that this was the cause of a pest problem in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202008180)
The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.
Sanctuary Housing Association (202223152)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s concerns about a kitchen replacement.
Hyde Housing Association Limited (202302015)
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202218348)
The complaint is about the landlord’s handling of: Payments of compensation from an earlier complaint. Rent and utility bill arrears accrued while the property was unoccupied by the resident. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202205452)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the complaint and the amount of compensation it offered.
Hyde Housing Association Limited (202201221)
This complaint is about the landlord’s handling of: Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.
Hyde Housing Association Limited (202211524)
The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Leeds Federated Housing Association Limited (202213689)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sanctuary Housing Association (202215994)
The resident complains about the landlord’s handling of her reports of noise nuisance and antisocial behaviour.
Sovereign Network Homes (202204756)
REPORT COMPLAINT 202204756 Sovereign Housing Association and Network Homes (Formerly Sovereign Housing) 31 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Clarion Housing Association Limited (202202193)
The complaint is about the landlord’s handling of the resident’s: request for a management transfer; reports of repairs to her property, safety issues with the building, and associated record keeping; fire safety concerns, and associated complaint handling.
Clarion Housing Association Limited (202208746)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and noise from her neighbour above.
Hyde Housing Association Limited (202226622)
The complaint is about the landlord’s handling of replacement works to doors and windows. The Ombudsman has also considered the landlord’s: complaint handling; record keeping.
Clarion Housing Association Limited (202207661)
REPORT COMPLAINT 202207661 Clarion Housing Association Limited 24 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wandle Housing Association Limited (202212795)
The landlord’s handling of the resident’s reports of outstanding repairs. The landlord’s record keeping has also been investigated.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)