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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Maladministration ×

Showing 6,534 of 16,595 decisions

Decisions

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18 Aug 2025 Maladministration Stonewater Limited (202340091) Case 202340091 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage. 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 15 Aug 2025 Maladministration Arun District Council (202449303) Case 202449303 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s … 15 Aug 2025 Maladministration Gateshead Metropolitan Borough Council (202328159) Case 202328159 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated … 15 Aug 2025 Maladministration Incommunities Limited (202444944) Case 202444944 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of pests in the property. 15 Aug 2025 Maladministration London Borough of Enfield (202416326) Case 202416326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate. 15 Aug 2025 Maladministration London Borough of Enfield (202438842) Case 202438842 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling. 15 Aug 2025 Maladministration London Borough of Wandsworth (202337259) Case 202337259 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: Reports about the heating system. The associated complaint. 15 Aug 2025 Maladministration London & Quadrant Housing Trust (202327844) Case 202327844 · Managing Relations The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the … 15 Aug 2025 Maladministration Octavia Housing (202316527) Case 202316527 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of intermittent water pressure. The associated complaint. 15 Aug 2025 Maladministration Peabody Trust (202323130) Case 202323130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint. 15 Aug 2025 Maladministration The Riverside Group Limited (202347969) Case 202347969 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint. 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 14 Aug 2025 Maladministration London Borough of Lambeth (202402913) Case 202402913 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports that the dividing fence was broken and the neighbouring … 14 Aug 2025 Maladministration London Borough of Wandsworth (202442912) Case 202442912 · Financial The complaint is about the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports … 14 Aug 2025 Maladministration London & Quadrant Housing Trust (202207166) Case 202207166 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of his property overheating The associated complaint The Ombudsman … 14 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202413317) Case 202413317 · Managing Relations The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of … 14 Aug 2025 Maladministration Notting Hill Genesis (202422116) Case 202422116 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling … 14 Aug 2025 Maladministration One Housing Group Limited (202444402) Case 202444402 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs following a mutual exchange. We have also … 14 Aug 2025 Maladministration South Derbyshire District Council (202347884) Case 202347884 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from the neighbour below. 14 Aug 2025 Maladministration Southern Housing (202401999) Case 202401999 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her … 14 Aug 2025 Maladministration The Guinness Partnership Limited (202337438) Case 202337438 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of pests. 13 Aug 2025 Maladministration London Borough of Lambeth (202334778) Case 202334778 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs to windows. We have also considered the landlord’s handling of … 13 Aug 2025 Maladministration Notting Hill Genesis (202344083) Case 202344083 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial … 13 Aug 2025 Maladministration Onward Homes Limited (202319139) Case 202319139 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 13 Aug 2025 Maladministration Orbit Housing Association Limited (202420907) Case 202420907 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the communal washing machines. 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 13 Aug 2025 Maladministration Southern Housing (202325518) Case 202325518 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 Maladministration Kirklees Metropolitan Borough Council (202302163) Case 202302163 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Aug 2025 Maladministration London & Quadrant Housing Trust (202437550) Case 202437550 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of leaks in the property. 11 Aug 2025 Maladministration My Space Housing Solutions (202347604) Case 202347604 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould at her property. The Ombudsman … 11 Aug 2025 Maladministration Southern Housing (202320023) Case 202320023 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and … 11 Aug 2025 Maladministration Stonewater Limited (202449386) Case 202449386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 11 Aug 2025 Maladministration Tower Hamlets Community Housing (202436341) Case 202436341 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a leak and subsequent damp and mould in … 8 Aug 2025 Maladministration Basildon Borough Council (202313913) Case 202313913 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s … 8 Aug 2025 Maladministration Charnwood Borough Council (202446541) Case 202446541 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. 8 Aug 2025 Maladministration London Borough of Croydon (202417068) Case 202417068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: bathroom, cloakroom and kitchen repairs. external door repairs. radiator repairs. roof repairs. … 8 Aug 2025 Maladministration London Borough of Hackney (202345272) Case 202345272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Antisocial Behaviour (ASB) reports. Complaint. 8 Aug 2025 Maladministration London Borough of Hackney (202431407) Case 202431407 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s ongoing reports of antisocial behaviour (ASB) and noise. The resident’s … 8 Aug 2025 Maladministration London Borough of Lewisham (202439765) Case 202439765 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage … 8 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202219503) Case 202219503 · Financial The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s … 8 Aug 2025 Maladministration Stonewater Limited (202317276) Case 202317276 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of birds living in the property’s walls and associated … 7 Aug 2025 Maladministration London Borough of Barnet (202437374) Case 202437374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the … 6 Aug 2025 Maladministration London Borough of Hounslow (202433962) Case 202433962 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s … 5 Aug 2025 Maladministration Birmingham City Council (202433722) Case 202433722 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint. 5 Aug 2025 Maladministration East Devon District Council (202324234) Case 202324234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint … 5 Aug 2025 Maladministration London Borough of Ealing (202430100) Case 202430100 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also … 5 Aug 2025 Maladministration London & Quadrant Housing Trust (202405185) Case 202405185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning major repairs to the property. the associated complaint.