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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,076 of 16,595 decisions matching "property"

Decisions

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11 Apr 2024 Maladministration Sanctuary Housing Association (202230688) Case 202230688 · Managing Relations The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has … 11 Apr 2024 Maladministration Shepherds Bush Housing Association Limited (202228666) Case 202228666 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests … 10 Apr 2024 Maladministration Lambeth Council (202232674) Case 202232674 · Managing Relations This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling … 10 Apr 2024 Maladministration Southend-on-Sea City Council (202234512) Case 202234512 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the … 9 Apr 2024 Maladministration Homes Plus Limited (202231464) Case 202231464 · Managing Relations The complaint is about: The landlord entering the resident’s property by force and without permission to effect repairs. The compensation … 4 Apr 2024 Maladministration Tower Hamlets Council (202231818) Case 202231818 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the roof leak into the resident’s property. 28 Mar 2024 Maladministration Camden Council (202224293) Case 202224293 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports … 28 Mar 2024 Maladministration Lewisham Council (202306207) Case 202306207 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request … 28 Mar 2024 Maladministration Norwich City Council (202218400) Case 202218400 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 Maladministration Plus Dane Housing Limited (202225094) Case 202225094 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration South Tyneside Council (202227369) Case 202227369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 28 Mar 2024 Maladministration Sovereign Network Homes (202220635) Case 202220635 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 27 Mar 2024 Maladministration Islington Council (202226162) Case 202226162 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 27 Mar 2024 Maladministration Leeds City Council (202232275) Case 202232275 · Information and data management The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: … 27 Mar 2024 Maladministration Legal and General Affordable Homes (202229318) Case 202229318 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202216818) Case 202216818 · Estate Management The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232555) Case 202232555 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has … 27 Mar 2024 Maladministration Paragon Asra Housing Limited (202307998) Case 202307998 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Response to reports of damp in the property. … 27 Mar 2024 Maladministration Platform Housing Group Limited (202220099) Case 202220099 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also considered the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 26 Mar 2024 Maladministration Eastbourne Borough Council (202312303) Case 202312303 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 26 Mar 2024 Maladministration Hyde Housing Association Limited (202124820) Case 202124820 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Maladministration Waverley Borough Council (202300070) Case 202300070 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint. 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Maladministration Camden Council (202123973) Case 202123973 · Information and data management The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work … 25 Mar 2024 Maladministration Clarion Housing Association Limited (202226481) Case 202226481 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of an abandoned property. The Ombudsman has also investigated … 25 Mar 2024 Maladministration Milton Keynes City Council (202229797) Case 202229797 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works … 25 Mar 2024 Maladministration Orbit Group Limited (202228138) Case 202228138 · Managing Relations The landlord’s handling of: The resident’s request to staircase to 100% ownership of the property. The related complaint. 22 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202216813) Case 202216813 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 22 Mar 2024 Maladministration Sanctuary Housing Association (202231198) Case 202231198 · Managing Relations The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. This Service has also … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 21 Mar 2024 Maladministration London Borough of Brent (202216303) Case 202216303 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned … 21 Mar 2024 Maladministration North Northamptonshire Council (202220918) Case 202220918 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and … 21 Mar 2024 Maladministration Sovereign Network Homes (202234968) Case 202234968 · Managing Relations The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: … 20 Mar 2024 Maladministration One Housing Group Limited (202219629) Case 202219629 · Information and data management The resident’s complaint is about the landlord’s handling of repairs to the property. The landlord’s record keeping has also been … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202204234) Case 202204234 · Managing Relations This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement … 20 Mar 2024 Maladministration Reliance Social Housing C.I.C (202211732) Case 202211732 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. … 19 Mar 2024 Maladministration Clarion Housing Association Limited (202231277) Case 202231277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 18 Mar 2024 Maladministration LiveWest Homes Limited (202216849) Case 202216849 · Managing Relations The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s … 14 Mar 2024 Maladministration Clarion Housing Association Limited (202302137) Case 202302137 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling. 14 Mar 2024 Maladministration Lincoln City Council (202302041) Case 202302041 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of … 14 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202219252) Case 202219252 · Managing Relations The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors …