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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Maladministration Incommunities Limited (202342063) Case 202342063 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also … 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Maladministration Sparrow Shared Ownership Limited (202211908) Case 202211908 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 23 Oct 2024 Maladministration Mount Green Housing Association Limited (202205840) Case 202205840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling. 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 21 Oct 2024 Maladministration Nottingham Community Housing Association Limited (202310444) Case 202310444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint. 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 21 Oct 2024 Maladministration The Guinness Partnership Limited (202318175) Case 202318175 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint. 18 Oct 2024 Maladministration Platform Housing Group Limited (202345356) Case 202345356 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 17 Oct 2024 Maladministration Arhag Housing Association Limited (202345623) Case 202345623 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. … 17 Oct 2024 Maladministration Eastlight Community Homes Limited (202340713) Case 202340713 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that her neighbour was: causing noise nuisance. smoking cannabis. 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Maladministration Torus62 Limited (202339057) Case 202339057 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint regarding damp, mould, and associated repairs. 15 Oct 2024 Maladministration Orbit Housing Association Limited (202403133) Case 202403133 · Managing Relations The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered … 15 Oct 2024 Maladministration Stonewater Limited (202310055) Case 202310055 · Financial The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint … 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 9 Oct 2024 Maladministration Richmond Housing Partnership Limited (202347109) Case 202347109 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and associated outstanding repairs. Complaint. This … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Oct 2024 Maladministration ForHousing Limited (202343435) Case 202343435 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 1 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202301459) Case 202301459 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202304843) Case 202304843 · Financial The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202313599) Case 202313599 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports about leaks. 30 Sep 2024 Maladministration A2Dominion South Limited (202300917) Case 202300917 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint. 30 Sep 2024 Maladministration Clarion Housing Association Limited (202327179) Case 202327179 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202344118) Case 202344118 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of ASB from her neighbour. The landlord’s handling of … 30 Sep 2024 Maladministration Cobalt Housing Limited (202218996) Case 202218996 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202324812) Case 202324812 · Financial The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation … 30 Sep 2024 Maladministration Freebridge Community Housing Limited (202347029) Case 202347029 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202215245) Case 202215245 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234131) Case 202234131 · Estate Management The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305517) Case 202305517 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and …