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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,706 of 16,595 decisions matching "council"

Decisions

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7 Nov 2023 Maladministration Harlow District Council (202222989) Case 202222989 · Managing Relations The complaint is about: The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of … 7 Nov 2023 Maladministration Lambeth Council (202202383) Case 202202383 · Information and data management The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The … 2 Nov 2023 Maladministration Lambeth Council (202220014) Case 202220014 · Managing Relations The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service … 1 Nov 2023 Maladministration Haringey London Borough Council (202228697) Case 202228697 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the … 31 Oct 2023 Maladministration Birmingham City Council (202218060) Case 202218060 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports about the condition of the property upon moving in … 31 Oct 2023 Maladministration Central Bedfordshire Council (202217828) Case 202217828 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (‘ASB’); and The subsequent complaint. 31 Oct 2023 Maladministration Haringey London Borough Council (202123994) Case 202123994 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint. 31 Oct 2023 Maladministration Lambeth Council (202223064) Case 202223064 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a leak from a flat above. The landlord’s … 27 Oct 2023 Maladministration Sheffield City Council (202100059) Case 202100059 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding: the condition of the property when let. gas … 26 Oct 2023 Maladministration Camden Council (202124650) Case 202124650 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: damp and mould. leaks from the property above. … 24 Oct 2023 Maladministration Hackney Council (202234674) Case 202234674 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports regarding: Damp, mould and ongoing leaks. The resident's request … 24 Oct 2023 Maladministration Lewisham Council (202002376) Case 202002376 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s request … 24 Oct 2023 Maladministration Southwark Council (202213094) Case 202213094 · Managing Relations The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman … 24 Oct 2023 Maladministration Swindon Borough Council (202125858) Case 202125858 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Complaint handling. 20 Oct 2023 Maladministration Birmingham City Council (202214804) Case 202214804 · Managing Relations The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping. 20 Oct 2023 Maladministration Islington Council (202227910) Case 202227910 · Managing Relations The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman … 18 Oct 2023 Maladministration Islington Council (202220598) Case 202220598 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of reoccurring damp and mould at the resident’s property. 18 Oct 2023 Maladministration Lambeth Council (202123528) Case 202123528 · Information and data management The complaint is about the landlord’s: Handling of repairs and the resident’s reports of damp. Complaints handling. Knowledge and information … 17 Oct 2023 Maladministration Lambeth Council (202217945) Case 202217945 · Managing Relations The complaint relates to: The landlord’s handling of repairs to the toilet. The landlord’s handling of reports of Japanese Knotweed. … 16 Oct 2023 Maladministration Islington Council (202223387) Case 202223387 · Managing Relations The complaint is about the landlord’s handling of a leak into the resident’s property. The Ombudsman has also considered the … 13 Oct 2023 Maladministration Waltham Forest Council (202218457) Case 202218457 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould, and repairs to the bathroom … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 5 Oct 2023 Maladministration Lambeth Council (202221323) Case 202221323 · Managing Relations The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has … 4 Oct 2023 Maladministration Leeds City Council (202201981) Case 202201981 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request … 3 Oct 2023 Maladministration Haringey London Borough Council (202212612) Case 202212612 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 2 Oct 2023 Maladministration Mansfield District Council (202225350) Case 202225350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 2 Oct 2023 Maladministration Southwark Council (202120974) Case 202120974 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 Sep 2023 Maladministration Bristol City Council (202226249) Case 202226249 · ASB/Abuse/Nuisance REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Sep 2023 Maladministration Camden Council (202217379) Case 202217379 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp … 29 Sep 2023 Maladministration Hammersmith and Fulham Council (202213272) Case 202213272 · Managing Relations The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the … 29 Sep 2023 Maladministration Haringey London Borough Council (202202560) Case 202202560 · Financial The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint. 29 Sep 2023 Maladministration Leeds City Council (202122232) Case 202122232 · Managing Relations The complaint is about the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has … 29 Sep 2023 Maladministration Lewisham Council (202217011) Case 202217011 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her … 29 Sep 2023 Maladministration Thurrock Council (202223907) Case 202223907 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs and associated damp and mould. 29 Sep 2023 Maladministration Waltham Forest Council (202213576) Case 202213576 · Managing Relations The complaint is about: The landlord’s handling of the damp and mould reports. The landlord’s handling of the decant process. … 28 Sep 2023 Maladministration Hammersmith and Fulham Council (202218030) Case 202218030 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: subsidence at the property; the resident’s complaint, including the level of compensation … 28 Sep 2023 Maladministration Westminster City Council (202219727) Case 202219727 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint. 27 Sep 2023 Maladministration Camden Council (202204295) Case 202204295 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling. 27 Sep 2023 Maladministration Southwark Council (202223453) Case 202223453 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property. 26 Sep 2023 Maladministration Islington Council (202118263) Case 202118263 · Managing Relations The complaint relates to the landlord’s: Response to leaks and damp at the property and the subsequent repairs. Response to … 26 Sep 2023 Maladministration Stoke-on-Trent City Council (202222040) Case 202222040 · Managing Relations The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. … 25 Sep 2023 Maladministration Lewisham Council (202202999) Case 202202999 · Managing Relations The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent … 22 Sep 2023 Maladministration Lambeth Council (202204121) Case 202204121 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary … 19 Sep 2023 Maladministration Birmingham City Council (202204968) Case 202204968 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint. 19 Sep 2023 Maladministration Epping Forest District Council (202215006) Case 202215006 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s shower. 14 Sep 2023 Maladministration Broxtowe Borough Council (202209993) Case 202209993 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her … 13 Sep 2023 Maladministration Norwich City Council (202223488) Case 202223488 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour. 13 Sep 2023 Maladministration Westminster City Council (202121910) Case 202121910 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also … 12 Sep 2023 Maladministration Camden Council (202115731) Case 202115731 · Managing Relations The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and … 11 Sep 2023 Maladministration Waltham Forest Council (202122526) Case 202122526 · Managing Relations The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.