Haringey London Borough Council (202225807)
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Islington Council (202308362)
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
Lincoln City Council (202302041)
The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of the associated complaint.
Haringey London Borough Council (202303218)
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202300868)
This complaint is about the landlord's response to reports of a leak, damp and mould, and a crumbling ceiling within the property.
Islington Council (202206511)
The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal items following the fire at her property. The landlord’s handling of the resident’s concerns about the conduct of its removal contractor. The landlord’s complaint handling has also …
Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
Westminster City Council (202219355)
The resident’s complaint is about: The landlord’s handling of requests for repairs to a leaking communal roof, including associated repairs to damage caused to the resident’s property. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202220689)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202305289)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling.
Arun District Council (202301043)
The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.
City of Westminster Council (202223576)
The complaint is about the landlord’s handling of repairs to the resident’s property including a leak and subsequent remedial works, repairs to the windows, and mice and pigeons in the property. The Ombudsman has also considered the handling of the associated complaint.
Swindon Borough Council (202109363)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Lambeth Council (202222138)
The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. The landlord’s complaint handling has also been investigated. The landlord’s record keeping has also been investigated.
Bournemouth, Christchurch and Poole Council (202312568)
The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.
Folkestone & Hythe District Council (202127200)
The complaint is about the landlord’s handling of the resident’s request for fencing at the rear boundary of the property.
Hammersmith and Fulham Council (202202336)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman has also considered as part of this investigation.
Hammersmith and Fulham Council (202221605)
The complaint is about the landlords handling of the: Leaseholder’s reports of a leak in the property. The associated complaint.
Lambeth Council (202009981)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the property and garden. The Ombudsman has also considered the landlord’s handling of the complaint.
Lewisham Council (202008088)
The complaint is about the landlord’s handling of:
Birmingham City Council (202210764)
REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Hammersmith and Fulham Council (202222739)
This complaint is about the landlord’s handling of: Repairs to, and a subsequent leak from, the resident’s toilet. The associated complaint.
Birmingham City Council (202200232)
The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also considered the landlord’s complaint handling.
Central Bedfordshire Council (202224255)
The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.
Lambeth Council (202217300)
The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.
Portsmouth City Council (202224228)
The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to move. Formal complaint.
Stoke-on-Trent City Council (202122682)
The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the landlord's complaint handling.
Southwark Council (202222991)
The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint, including the level of compensation offered.
Welwyn Hatfield Borough Council (202121999)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint.
Westminster City Council (202224845)
The complaint is about the landlords handling of: The resident's reports related to the supply of hot water after it was turned off following a leak into the flat below her. The renewal of the radiators and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.
Norwich City Council (202201741)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling.
Reading Borough Council (202224195)
The complaint is about the landlord's response to reports of a protruding gas pipe.
Westminster City Council (202125781)
The complaint is about:
Exeter City Council (202214034)
The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs at the resident’s property. The resident’s decant from her property.
Lambeth Council (202220999)
The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling of the residents complaint including the compensation offered.
Lambeth Council (202222640)
The complaint is about the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint.
Leeds City Council (202209319)
The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage at her property.
Wealden District Council (202216732)
The complaint is about the landlord’s handling of a repair to the resident’s heat pump.
Haringey London Borough Council (202229540)
The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman has also considered the landlord’s complaint handling.
South Kesteven District Council (202127106)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Provision of keys for the windows in the property. Complaint handling.
St Albans City and District Council (202219922)
The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s complaint handling has also been investigated.
Cambridge City Council (202223994)
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
Southwark Council (202228633)
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.
Dacorum Borough Council (202206306)
The complaint is about the landlord’s handling of: The renewal works to the kitchen, bathroom, and downstairs toilet. The resident’s associated complaint.
Birmingham City Council (202218265)
The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct of operatives. This investigation has also considered the landlord’s handling of the associated complaint.
Camden Council (202213332)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken the decision to investigate the landlord's handling of the resident's complaint.
Crawley Borough Council (202201018)
The complaint is about the landlord’s: Response to reports of leaks. Response to the associated repair work from the leaks. Response to reports of groundwork defects in the garden. Handling of reports of settlement cracks. Handling of the resident’s queries about solar panels. Response to reports of repair to the …
Leeds City Council (202219543)
The complaint is about: The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage caused to her property by the leak. The Ombudsman has also considered the landlord’s handling of the complaint.
Milton Keynes City Council (202102710)
The complaint is about the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The resident’s concerns about the condition of her property. The landlord’s complaint handling has also been investigated.
Haringey London Borough Council (202222160)
The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)