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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,235 of 16,595 decisions matching "association"

Decisions

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14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 7 Mar 2023 Maladministration Sovereign Housing Association Limited (202013126) Case 202013126 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance. 6 Mar 2023 Maladministration Broadland Housing Association Limited (202108799) Case 202108799 · Health and Safety (inc. building safety) 4 Mar 2023 Maladministration Sovereign Housing Association Limited (202209547) Case 202209547 · Estate Management REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 1 Mar 2023 Maladministration Poplar Housing And Regeneration Community Association Limited (202009320) Case 202009320 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report of a leak. Decision not to offer compensation in … 28 Feb 2023 Maladministration Trident Housing Association Limited (202105175) Case 202105175 · Managing Relations REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […] 28 Feb 2023 Maladministration Wandle Housing Association Limited (202125872) Case 202125872 · Information and data management The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to … 27 Feb 2023 Maladministration Wandle Housing Association Limited (202214608) Case 202214608 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bedroom window repair. 23 Feb 2023 Maladministration Shepherds Bush Housing Association Limited (202203085) Case 202203085 · Financial The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge. 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 13 Feb 2023 Maladministration Wandle Housing Association Limited (202111722) Case 202111722 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated … 10 Feb 2023 Maladministration Guinness Housing Association Limited (202205602) Case 202205602 · Managing Relations The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the … 1 Feb 2023 Maladministration Estuary Housing Association Limited (202127401) Case 202127401 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered. 31 Jan 2023 Maladministration Arhag Housing Association Limited (202101604) Case 202101604 · Estate Management This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 31 Jan 2023 Maladministration Sanctuary Housing Association (202205743) Case 202205743 · Managing Relations The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a … 22 Jan 2023 Maladministration West Kent Housing Association (202123016) Case 202123016 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns about proposed changes to the alert systems at their … 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 12 Dec 2022 Maladministration Hightown Housing Association Limited (202107538) Case 202107538 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of … 9 Dec 2022 Maladministration Orbit Housing Association Limited (202115952) Case 202115952 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of two damp patches to the ceiling at the … 8 Dec 2022 Maladministration Sovereign Housing Association Limited (202013956) Case 202013956 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to a leak in the roof of the property. The … 25 Nov 2022 Maladministration Sanctuary Housing Association (202127230) Case 202127230 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, … 24 Nov 2022 Maladministration Thames Valley Housing Association Limited (202014178) Case 202014178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. This Service has also made a … 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 22 Nov 2022 Maladministration Sovereign Housing Association Limited (202203493) Case 202203493 · Managing Relations The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her … 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 7 Nov 2022 Maladministration Nottingham Community Housing Association Limited (202121658) Case 202121658 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of access issues to her home, and of her … 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 27 Oct 2022 Maladministration Sanctuary Housing Association (202123312) Case 202123312 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). … 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 21 Oct 2022 Maladministration Hyde Housing Association Limited (202100088) Case 202100088 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of … 20 Oct 2022 Maladministration Inquilab Housing Association Limited (202006150) Case 202006150 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling. 18 Oct 2022 Maladministration Habinteg Housing Association Limited (202201806) Case 202201806 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen. The landlord’s handling of the resident’s … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 11 Oct 2022 Maladministration Inquilab Housing Association Limited (202105939) Case 202105939 · Managing Relations The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. … 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 5 Oct 2022 Maladministration Sanctuary Housing Association (202105534) Case 202105534 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for repairs to the windows. 3 Oct 2022 Maladministration Wandle Housing Association Limited (202125432) Case 202125432 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.