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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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26 Aug 2025 Maladministration Citizen Housing Group Limited (202344488) Case 202344488 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of: Damp and mould and associated repairs. Rats in … 26 Aug 2025 Maladministration GreenSquareAccord Limited (202422349) Case 202422349 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. 26 Aug 2025 Maladministration Kingston upon Hull City Council (202451024) Case 202451024 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's damp and mould concerns, and associated repairs. 26 Aug 2025 Maladministration London Borough of Harrow (202417193) Case 202417193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202323936) Case 202323936 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB) in her building and the … 26 Aug 2025 Maladministration London & Quadrant Housing Trust (202331394) Case 202331394 · Managing Relations The complaint is about the landlord’s handling of heat loss in a bedroom in the resident’s property. The Ombudsman has … 26 Aug 2025 Maladministration Norwich City Council (202440031) Case 202440031 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of damage to possessions. 26 Aug 2025 Maladministration Notting Hill Genesis (202448512) Case 202448512 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leaking roof. 26 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202328136) Case 202328136 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of defects to the property. We have also looked … 26 Aug 2025 Maladministration Royal Borough Of Greenwich (202422734) Case 202422734 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), and the associated repairs. We … 26 Aug 2025 Maladministration St Albans City and District Council (202418681) Case 202418681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. We have also … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 Maladministration Home Group Limited (202346602) Case 202346602 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and … 22 Aug 2025 Maladministration London Borough of Lewisham (202422601) Case 202422601 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition … 22 Aug 2025 Maladministration London Borough of Tower Hamlets (202427886) Case 202427886 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of roof leaks associated complaint 22 Aug 2025 Maladministration MHS Homes Ltd (202342827) Case 202342827 · Voluntary The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls. 22 Aug 2025 Maladministration Newlon Housing Trust (202401341) Case 202401341 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of intermittent hot water. The Ombudsman has also investigated … 22 Aug 2025 Maladministration Orbit Group Limited (202409476) Case 202409476 · Estate Management The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the … 22 Aug 2025 Maladministration Sanctuary Housing Association (202447372) Case 202447372 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder. 22 Aug 2025 Maladministration Southern Housing (202336383) Case 202336383 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also … 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 21 Aug 2025 Maladministration Derby City Council (202424232) Case 202424232 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint. 21 Aug 2025 Maladministration GreenSquareAccord Limited (202337417) Case 202337417 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints. 21 Aug 2025 Maladministration London & Quadrant Housing Trust (202445476) Case 202445476 · Moving/Buying/Selling Home The complaint is about the condition of the property when let and the landlord’s handling of reported repairs. 21 Aug 2025 Maladministration Royal Borough Of Greenwich (202431006) Case 202431006 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has … 21 Aug 2025 Maladministration Southwark Council (202348534) Case 202348534 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had … 21 Aug 2025 Maladministration Sovereign Network Group (202347376) Case 202347376 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property. 20 Aug 2025 Maladministration Basildon Borough Council (202412377) Case 202412377 · Local Authority / ALMO or TMO The complaint is regarding the landlord’s handling of repairs to the guttering. 20 Aug 2025 Maladministration Lewes District Council (202439550) Case 202439550 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint … 20 Aug 2025 Maladministration London & Quadrant Housing Trust (202450720) Case 202450720 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A roof leak. A damaged bathroom basin. The … 20 Aug 2025 Maladministration Royal Borough Of Greenwich (202342794) Case 202342794 · Local Authority / ALMO or TMO The landlord’s response to the resident’s report of staff misconduct. 20 Aug 2025 Maladministration Southern Housing (202347516) Case 202347516 · Responsive repairs/activity This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building. 20 Aug 2025 Maladministration St Albans City and District Council (202439371) Case 202439371 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about insulation in the communal areas and leaks, damp … 19 Aug 2025 Maladministration Abri Group Limited (202447225) Case 202447225 · Managing Relations The complaint is about the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202338441) Case 202338441 · Managing Relations The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the … 19 Aug 2025 Maladministration London & Quadrant Housing Trust (202438489) Case 202438489 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in … 19 Aug 2025 Maladministration One Housing Group Limited (202344562) Case 202344562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety check. 19 Aug 2025 Maladministration Rotherham Metropolitan Borough Council (202333393) Case 202333393 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s … 19 Aug 2025 Maladministration Sanctuary Housing Association (202447306) Case 202447306 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. … 19 Aug 2025 Maladministration Southern Housing (202324841) Case 202324841 · Estate Management The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling. 19 Aug 2025 Maladministration Southern Housing (202430139) Case 202430139 · Information and data management The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint … 19 Aug 2025 Maladministration Vico Homes Limited (202346319) Case 202346319 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for a new garden fence. 18 Aug 2025 Maladministration Kingston upon Hull City Council (202422677) Case 202422677 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's requests for it to replace or repair a fence at … 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 18 Aug 2025 Maladministration Magenta Living (202426472) Case 202426472 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate … 18 Aug 2025 Maladministration Oxford City Council (202325520) Case 202325520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling. 18 Aug 2025 Maladministration Paragon Asra Housing Limited (202447334) Case 202447334 · Managing Relations The complaint is about the landlord's handling of the resident's reports about a leak. The Ombudsman has also considered the … 18 Aug 2025 Maladministration Peabody Trust (202303604) Case 202303604 · Managing Relations The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint. 18 Aug 2025 Maladministration Peabody Trust (202326917) Case 202326917 · Responsive repairs/activity REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 18 Aug 2025 Maladministration Sovereign Network Group (202324281) Case 202324281 · Managing Relations The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the …