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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Maladministration ×

Showing 2,076 of 16,595 decisions matching "property"

Decisions

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22 May 2024 Maladministration Islington Council (202303320) Case 202303320 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the property, including the need to rehouse the resident. … 22 May 2024 Maladministration Lambeth Council (202300789) Case 202300789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise transference from her neighbour’s property. The report … 21 May 2024 Maladministration Places for People Group Limited (202300466) Case 202300466 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling … 21 May 2024 Maladministration SHAL Housing Limited (202233228) Case 202233228 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet … 17 May 2024 Maladministration NSAH (Alliance Homes) Limited (202224581) Case 202224581 · Information and data management The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his … 17 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202301684) Case 202301684 · Financial The resident’s complaint is about: The landlord’s handling of queries relating to a service charge increase. The landlord’s handling of … 16 May 2024 Maladministration Islington Council (202317656) Case 202317656 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property. 16 May 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202325277) Case 202325277 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint. 14 May 2024 Maladministration Islington Council (202306224) Case 202306224 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould at her property. The landlord’s … 14 May 2024 Maladministration Lincoln City Council (202308522) Case 202308522 · Managing Relations The complaint is about: The landlord’s handling of repairs to damp and mould in the resident’s property. The landlord’s complaint … 14 May 2024 Maladministration Octavia Housing (202223509) Case 202223509 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise from repair work at the neighbouring property, … 10 May 2024 Maladministration Harlow District Council (202229720) Case 202229720 · Managing Relations The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling … 7 May 2024 Maladministration South Tyneside Council (202313544) Case 202313544 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 3 May 2024 Maladministration Hyde Housing Association Limited (202316294) Case 202316294 · Managing Relations This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman … 1 May 2024 Maladministration Citizen Housing (202232565) Case 202232565 · Managing Relations The complaint is about: The landlord’s handling of reports of a flood at the property. The landlord’s handling of the … 30 Apr 2024 Maladministration Clarion Housing Association Limited (202231171) Case 202231171 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property. 30 Apr 2024 Maladministration Eastbourne Borough Council (202232743) Case 202232743 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property. 30 Apr 2024 Maladministration London Borough of Brent (202234191) Case 202234191 · Information and data management The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. … 30 Apr 2024 Maladministration Longhurst Group Limited (202200148) Case 202200148 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window … 30 Apr 2024 Maladministration Luton Borough Council (202222538) Case 202222538 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould … 30 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202211782) Case 202211782 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s … 30 Apr 2024 Maladministration Retirement Lease Housing Association (RLHA) (202232443) Case 202232443 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 30 Apr 2024 Maladministration Swindon Borough Council (202230056) Case 202230056 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould within the resident’s property, including … 29 Apr 2024 Maladministration Barnsley Metropolitan Borough Council (202301659) Case 202301659 · Managing Relations The complaint is about: The landlords handling of the reports of damp and mould in the residents property and the … 29 Apr 2024 Maladministration Tamworth Borough Council (202310186) Case 202310186 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Damp and mould. Repairs at the property. 26 Apr 2024 Maladministration Sovereign Network Homes (202232195) Case 202232195 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the windows in the property. The reports of damp … 26 Apr 2024 Maladministration Walsall Housing Group Limited (202309975) Case 202309975 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for adaptations to the property. The Ombudsman will also … 25 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202320637) Case 202320637 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks, and damp and mould in the property. The complaint, … 25 Apr 2024 Maladministration Nottingham City Homes Limited (202230378) Case 202230378 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of maggots in the property, including the associated electrical … 24 Apr 2024 Maladministration Settle Group (202221163) Case 202221163 · Estate Management The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by … 23 Apr 2024 Maladministration Birmingham City Council (202312120) Case 202312120 · Managing Relations The complaint is about the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the … 23 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303298) Case 202303298 · Financial The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service … 22 Apr 2024 Maladministration Havering Council (202226938) Case 202226938 · Managing Relations The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also … 22 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202316879) Case 202316879 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to … 22 Apr 2024 Maladministration Thanet District Council (202229102) Case 202229102 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 19 Apr 2024 Maladministration Torus62 Limited (202220173) Case 202220173 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 18 Apr 2024 Maladministration Together Housing Association Limited (202320354) Case 202320354 · Managing Relations The complaint is about the landlord’s handling of the applicant’s: Application for a property. Associated complaints. 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 16 Apr 2024 Maladministration Clarion Housing Association Limited (202219861) Case 202219861 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 15 Apr 2024 Maladministration Bournemouth, Christchurch and Poole Council (202222142) Case 202222142 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s … 15 Apr 2024 Maladministration ForHousing Limited (202300627) Case 202300627 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into … 15 Apr 2024 Maladministration Onward Homes Limited (202301796) Case 202301796 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of … 15 Apr 2024 Maladministration Paragon Asra Housing Limited (202212270) Case 202212270 · Managing Relations The complaint is about: The concerns raised about the condition of the property when it was let to the resident … 15 Apr 2024 Maladministration Sovereign Network Homes (202302717) Case 202302717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint. 12 Apr 2024 Maladministration North Northamptonshire Council (202233017) Case 202233017 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 11 Apr 2024 Maladministration Sanctuary Housing Association (202230032) Case 202230032 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her …