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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,594 of 16,595 decisions matching "limited"

Decisions

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20 Nov 2024 Maladministration The Riverside Group Limited (202300886) Case 202300886 · Financial The complaint is about the landlord’s response to the resident’s request for compensation relating to repair delays, decorating, and flooring … 19 Nov 2024 Maladministration Paragon Asra Housing Limited (202234137) Case 202234137 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint. 19 Nov 2024 Maladministration Sage Housing Limited (202331546) Case 202331546 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s request for broken tiles to be replaced under the Defect … 18 Nov 2024 Maladministration Connexus Homes Limited (202228594) Case 202228594 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy. 18 Nov 2024 Maladministration Stonewater Limited (202344467) Case 202344467 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 18 Nov 2024 Maladministration The Riverside Group Limited (202221136) Case 202221136 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about: The conduct of its surveyor who visited her … 18 Nov 2024 Maladministration The Riverside Group Limited (202321149) Case 202321149 · Financial The resident’s complaint is about the landlord’s handling of: Damp and mould in the property and associated remedial repairs. His … 15 Nov 2024 Maladministration Futures Housing Group Limited (202234026) Case 202234026 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its call handlers. The Ombudsman … 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 14 Nov 2024 Maladministration Shepherds Bush Housing Association Limited (202314963) Case 202314963 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her concerns about the lack of openable windows in the property. 13 Nov 2024 Maladministration Aster Group Limited (202320973) Case 202320973 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 13 Nov 2024 Maladministration Gentoo Group Limited (202331096) Case 202331096 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an … 13 Nov 2024 Maladministration Mosscare St. Vincent’s Housing Group Limited (202343475) Case 202343475 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 13 Nov 2024 Maladministration Paragon Asra Housing Limited (202311092) Case 202311092 · Estate Management The complaint is about the landlord’s handling of the resident’s reports his allocated parking space was used by an unauthorised … 12 Nov 2024 Maladministration Richmond Housing Partnership Limited (202414659) Case 202414659 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s … 12 Nov 2024 Maladministration The Guinness Partnership Limited (202308333) Case 202308333 · Managing Relations The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window … 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Nov 2024 Maladministration Gentoo Group Limited (202204407) Case 202204407 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated transfer request. 11 Nov 2024 Maladministration Your Housing Group Limited (202310534) Case 202310534 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould, including the presence of woodlice and garden flooding. Window, … 7 Nov 2024 Maladministration B3 Living Limited (202214301) Case 202214301 · Managing Relations The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling. 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 7 Nov 2024 Maladministration One Housing Group Limited (202301094) Case 202301094 · Managing Relations This complaint is about the landlord’s handling of the resident's reports of lack of heating and hot water. The Ombudsman … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202322626) Case 202322626 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The sales process. The gas safety check and the resident’s report of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 Maladministration Stonewater Limited (202233380) Case 202233380 · Estate Management The complaint is about the landlord’s handling of: Communal cleaning and grounds maintenance at the resident’s housing scheme. The resident’s … 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has … 31 Oct 2024 Maladministration Homes Plus Limited (202224381) Case 202224381 · Managing Relations The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. … 31 Oct 2024 Maladministration Longhurst Group Limited (202312373) Case 202312373 · Information and data management The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom … 31 Oct 2024 Maladministration Magna Housing Limited (202325006) Case 202325006 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint. 31 Oct 2024 Maladministration SHAL Housing Limited (202402410) Case 202402410 · Old Property Condition migrated-2025 The complaint is about how the landlord handled the resident’s reports of a faulty water heating system. 31 Oct 2024 Maladministration Shepherds Bush Housing Association Limited (202219818) Case 202219818 · Health and Safety (inc. building safety) The complaint is about the resident’s reports of an unregulated structure, built by his downstairs neighbour. The Ombudsman has also … 31 Oct 2024 Maladministration The Riverside Group Limited (202330396) Case 202330396 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response … 30 Oct 2024 Maladministration Aster Group Limited (202309418) Case 202309418 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from his neighbour. 30 Oct 2024 Maladministration Incommunities Limited (202228889) Case 202228889 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the … 30 Oct 2024 Maladministration Midland Heart Limited (202225725) Case 202225725 · Managing Relations The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202228193) Case 202228193 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202402421) Case 202402421 · Estate Management This complaint is about the landlord’s handling of: 30 Oct 2024 Maladministration Torus62 Limited (202310616) Case 202310616 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. … 30 Oct 2024 Maladministration Wakefield And District Housing Limited (202336653) Case 202336653 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. … 29 Oct 2024 Maladministration Together Housing Association Limited (202311968) Case 202311968 · Old Property Condition migrated-2025 REPORT COMPLAINT 202311968 Together Housing Association Limited 29 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Oct 2024 Maladministration Torus62 Limited (202227428) Case 202227428 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports about a … 28 Oct 2024 Maladministration One Housing Group Limited (202229903) Case 202229903 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s … 28 Oct 2024 Maladministration Onward Homes Limited (202342254) Case 202342254 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition …