Havering Council (202226938)
The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202224802)
The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.
Thanet District Council (202229102)
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.
Camden Council (202229706)
The complaint is about the landlord’s response to the resident’s: Request for a window repair. Reports of damp and mould. Complaint.
Hammersmith and Fulham Council (202305491)
The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears.
Leeds City Council (202215437)
The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.
Birmingham City Council (202228647)
The complaint is about the landlord’s handling of the resident’s reports about damage to a window by its contractor.
Lambeth Council (202230659)
The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. This Service will also consider the landlord’s handling of the complaint.
Leeds City Council (202228360)
The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated the landlord’s complaint handling.
Camden Council (202234898)
The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.
Portsmouth City Council (202216271)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The associated complaint.
Southwark Council (202229495)
The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Bournemouth, Christchurch and Poole Council (202222142)
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of the resident’s request for compensation. Complaint handling.
Manchester City Council (202221216)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.
Nottingham City Council (202228281)
The complaint is about the landlord's handling of: Installation of kitchen units. Installation of flooring in the kitchen. The conduct of its contractors and the appointments they offered. Temporary arrangements for the toilet, shower and cooker during repairs.
North Northamptonshire Council (202233017)
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.
Birmingham City Council (202301194)
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
Lambeth Council (202232674)
This complaint is about the landlord’s handling of repairs in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Southend-on-Sea City Council (202234512)
The complaint is about the landlord’s: Response to reports of water leaking into the bedroom through the ceiling and the subsequent repairs to the property. Response to reports of a gas leak in the property. Complaint handling.
Colchester City Council (202226995)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202300321)
The complaint is about the landlord’s decision to withdraw permission for the resident’s dog to access the communal garden. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s knowledge and information management (KIM).
Leeds City Council (202201683)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and kitchen.
Tower Hamlets Council (202231818)
The complaint concerns the landlord’s handling of the roof leak into the resident’s property.
Havering Council (202213170)
The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
High Peak Borough Council (202122468)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and harassment. The Ombudsman has considered the landlord’s complaint handling.
Camden Council (202224293)
The resident’s complaint is about the landlord’s: Handling of repairs in her property, including damp and mould; Response to reports of pests; Response to a carbon monoxide leak, and her subsequent move from the property; Handling of the associated complaint.
Lewisham Council (202306207)
The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request to be medically assessed to enable them to move. This report has also considered: The landlord’s record keeping. The landlord’s complaints handling.
Norwich City Council (202218400)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Norwich City Council (202223175)
The complaint is about the landlord’s handling of: Reports of damp and mould. The associated complaint.
Solihull Metropolitan Borough Council (202124959)
The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.
Southend-on-Sea City Council (202234954)
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
South Tyneside Council (202227369)
The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. Leaks and damage to the property’s porch, including concerns about asbestos in the porch floor and ceiling. Necessary glazing repairs. Plastering and painting repairs The lack of insulation in the …
Southwark Council (202208239)
The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. The landlord’s complaint handling.
Bristol City Council (202209171)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour including staff conduct and his request for compensation. The landlord’s handling of the resident’s complaint.
Islington Council (202226162)
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Leeds City Council (202232275)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
Southwark Council (202220469)
The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the property. The Ombudsman has also considered the landlord’s complaint handling.
Eastbourne Borough Council (202312303)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Islington Council (202302009)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. The Ombudsman has also investigated the landlord’s complaint handling.
Waltham Forest Council (202232186)
The complaint is about the landlord’s: Handling of the resident’s request for information about its bathroom and kitchen refurbishment programme. Complaint handling.
Waverley Borough Council (202300070)
The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint.
Camden Council (202123973)
The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work done and associated issues such as damp. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.
Milton Keynes City Council (202229797)
The complaint is about the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works and damages. Formal complaint.
Canterbury City Council (202303492)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: The landlord’s complaint handling. The landlord’s record keeping.
West Northamptonshire Council (202222084)
The complaint is about the landlord’s response to the resident’s request for a shower bench to be fitted in her wet room. The Ombudsman has also considered the associated complaint handling.
North Northamptonshire Council (202220918)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and a manhole cover. Request for asbestos tiles to be removed from the property. Reports of damp and mould in the property. Complaint and the level of compensation offered.
Luton Borough Council (202210084)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The shower room. The Doors. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202110802)
The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s handling of the resident’s report of no heating or hot water. The landlord’s response to the resident’s reports of unlawful occupation and noise nuisance from a neighbouring flat. The landlord’s …
Waltham Forest Council (202226828)
The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of repairs to the kitchen. Associated complaint.
Camden Council (202003074)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)