Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Maladministration ×

Showing 1,706 of 16,595 decisions matching "council"

Decisions

Most recent first
24 Jan 2024 Maladministration Lewisham Council (202227447) Case 202227447 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 23 Jan 2024 Maladministration Camden Council (202126642) Case 202126642 · Financial The complaint is about the landlord’s handling of: The resident’s requests for it to remove and reimburse her service charges … 23 Jan 2024 Maladministration Hammersmith and Fulham Council (202225426) Case 202225426 · Managing Relations The complaint is about delays in the landlord installing a fan in the bathroom. The Ombudsman has also considered the … 23 Jan 2024 Maladministration North West Leicestershire District Council (202205460) Case 202205460 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy. 19 Jan 2024 Maladministration Camden Council (202217163) Case 202217163 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint 16 Jan 2024 Maladministration Hammersmith and Fulham Council (202229120) Case 202229120 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the wet room. 15 Jan 2024 Maladministration Harlow District Council (202209329) Case 202209329 · Financial The complaint is about the landlord’s response to the resident’s: queries about heating and hot water charges. concerns about loft … 9 Jan 2024 Maladministration Waltham Forest Council (202111996) Case 202111996 · Information and data management This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also … 8 Jan 2024 Maladministration Nottingham City Council (202227250) Case 202227250 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase … 22 Dec 2023 Maladministration Lambeth Council (202212247) Case 202212247 · Managing Relations The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door … 22 Dec 2023 Maladministration Reading Borough Council (202215361) Case 202215361 · Information and data management The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also … 21 Dec 2023 Maladministration Camden Council (202219378) Case 202219378 · Information and data management The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The … 21 Dec 2023 Maladministration Hackney Council (202225651) Case 202225651 · Managing Relations The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s … 21 Dec 2023 Maladministration Norwich City Council (202234907) Case 202234907 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 21 Dec 2023 Maladministration Waverley Borough Council (202223467) Case 202223467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden … 20 Dec 2023 Maladministration Haringey London Borough Council (202123490) Case 202123490 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of ASB between May 2022 and August 2022. Response … 20 Dec 2023 Maladministration Lewisham Council (202105460) Case 202105460 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman … 19 Dec 2023 Maladministration Southwark Council (202300194) Case 202300194 · Managing Relations The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s … 15 Dec 2023 Maladministration Westminster City Council (202210315) Case 202210315 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak into the resident’s property. The associated complaint. 14 Dec 2023 Maladministration Thurrock Council (202220272) Case 202220272 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate crime. 14 Dec 2023 Maladministration Westminster City Council (202212609) Case 202212609 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of water ingress. Complaint handling. 8 Dec 2023 Maladministration Lambeth Council (202107857) Case 202107857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Leaks, damp and mould in the property. Repairs … 5 Dec 2023 Maladministration Babergh District Council (202300493) Case 202300493 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to concerns about heating in the resident’s home. 30 Nov 2023 Maladministration Birmingham City Council (202222264) Case 202222264 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also … 30 Nov 2023 Maladministration Darlington Borough Council (202206642) Case 202206642 · Managing Relations The complaint is about: The landlord’s handling of an application for help with water rates, including its communication. The associated … 30 Nov 2023 Maladministration Epping Forest District Council (202128520) Case 202128520 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint. 30 Nov 2023 Maladministration Havering Council (202213065) Case 202213065 · Managing Relations The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint … 30 Nov 2023 Maladministration Lambeth Council (202103898) Case 202103898 · Managing Relations The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould … 30 Nov 2023 Maladministration Nottingham City Council (202213831) Case 202213831 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and … 30 Nov 2023 Maladministration South Holland District Council (202111751) Case 202111751 · Information and data management The complaint is about the landlord’s handling of: The resident’s kitchen adaptation works. The resident’s complaint. The Ombudsman also assessed … 30 Nov 2023 Maladministration South Kesteven District Council (202204512) Case 202204512 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property and the associated delays. The associated complaint. 29 Nov 2023 Maladministration Clarion Housing Association Limited (202121522) Case 202121522 · Managing Relations The complaint is about the resident’s reports concerning the landlord’s handling of: Its communication not being disability friendly. A complaint … 29 Nov 2023 Maladministration Hackney Council (202117182) Case 202117182 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould throughout the property. Handling of … 29 Nov 2023 Maladministration Southampton City Council (202211765) Case 202211765 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of reports of antisocial behaviour in the resident’s neighbourhood. We have also decided … 28 Nov 2023 Maladministration Derby City Council (202212102) Case 202212102 · Local Authority / ALMO or TMO REPORT COMPLAINT 202212102 Derby City Council 17 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Nov 2023 Maladministration Gateshead Metropolitan Borough Council (202128113) Case 202128113 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of water ingress at his property. The Ombudsman has … 28 Nov 2023 Maladministration Southwark Council (202120712) Case 202120712 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) about a neighbour, and its response to … 23 Nov 2023 Maladministration Camden Council (202208606) Case 202208606 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks from the property above. 23 Nov 2023 Maladministration Lambeth Council (202115517) Case 202115517 · Financial The complaint is about the landlord’s: Response to the resident’s concerns in relation to paying service charges for services not … 17 Nov 2023 Maladministration Birmingham City Council (202210771) Case 202210771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and racial abuse. The Ombudsman … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 14 Nov 2023 Maladministration Islington Council (202217372) Case 202217372 · Managing Relations The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling. 13 Nov 2023 Maladministration Lewisham Council (202124493) Case 202124493 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to: The guttering. The roof leak. 10 Nov 2023 Maladministration Lambeth Council (202203297) Case 202203297 · Managing Relations The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s complaint handling. 10 Nov 2023 Maladministration Wigan Metropolitan Borough Council (202126740) Case 202126740 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated formal complaint. 9 Nov 2023 Maladministration Birmingham City Council (202204579) Case 202204579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and … 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice … 8 Nov 2023 Maladministration Birmingham City Council (202112335) Case 202112335 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of … 7 Nov 2023 Maladministration Hackney Council (202212255) Case 202212255 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom …