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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Maladministration ×

Showing 1,235 of 16,595 decisions matching "association"

Decisions

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2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 Maladministration Wandle Housing Association Limited (202124197) Case 202124197 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a roof leak, which led to mould within … 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 26 May 2023 Maladministration Shepherds Bush Housing Association Limited (202117057) Case 202117057 · Managing Relations The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following … 25 May 2023 Maladministration Mount Green Housing Association Limited (202120738) Case 202120738 · Managing Relations The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered … 25 May 2023 Maladministration Sovereign Housing Association Limited (202121292) Case 202121292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level … 25 May 2023 Maladministration Wandle Housing Association Limited (202214051) Case 202214051 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property. 24 May 2023 Maladministration Sovereign Housing Association Limited (202212845) Case 202212845 · Estate Management The complaint is about the landlord’s response to: the resident’s concerns about communal grounds maintenance. The associated complaint. 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 19 May 2023 Maladministration Sovereign Housing Association Limited (202201859) Case 202201859 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. … 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 18 May 2023 Maladministration Swan Housing Association Limited (202205072) Case 202205072 · Managing Relations The complaint is about the landlord’s response to the resident's reports of outstanding repairs. The Ombudsman will also consider the … 17 May 2023 Maladministration Gateway Housing Association Limited (202112753) Case 202112753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports … 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 15 May 2023 Maladministration Wandle Housing Association Limited (202200819) Case 202200819 · Managing Relations The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered … 11 May 2023 Maladministration Great Places Housing Association (202106133) Case 202106133 · Estate Management The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of … 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 4 May 2023 Maladministration Irwell Valley Housing Association Limited (202203977) Case 202203977 · Financial The complaint is about the landlord’s: Response to the resident’s reports that she did not receive services for which she … 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 25 Apr 2023 Maladministration Bromford Housing Association Limited (202114474) Case 202114474 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 12 Apr 2023 Maladministration Sanctuary Housing Association (202213241) Case 202213241 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces … 12 Apr 2023 Maladministration Sovereign Housing Association Limited (202120922) Case 202120922 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 31 Mar 2023 Maladministration Sanctuary Housing Association (202207214) Case 202207214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered. 30 Mar 2023 Maladministration Sanctuary Housing Association (202205737) Case 202205737 · Managing Relations The complaint is about: The landlord’s handling of: 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 29 Mar 2023 Maladministration Sovereign Housing Association Limited (202007310) Case 202007310 · Managing Relations The complaint is about the landlord’s handling of: Reports that the property is cold and draughty and its handling of … 28 Mar 2023 Maladministration Derwent Housing Association Limited (202211282) Case 202211282 · Old Property Condition migrated-2025 The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of … 28 Mar 2023 Maladministration Hyde Housing Association Limited (202128560) Case 202128560 · Financial The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration. 27 Mar 2023 Maladministration West Kent Housing Association (202127861) Case 202127861 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign … 23 Mar 2023 Maladministration Wandle Housing Association Limited (202201923) Case 202201923 · Managing Relations The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated … 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.