Hyde Housing Association Limited (202305858)
The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also considered the landlord’s record keeping.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202315476)
The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal communal cleaning. the resident’s concerns that the estimated service charges had increased . The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Leeds Jewish Housing Association Limited (202333695)
The complaint is about: The landlords handling of the resident’s reports of cigarette smoke entering the property. The landlords handling of the resident’s reports of carbon monoxide from the boiler in the property. The landlords handling of the residents reports of a wasp infestation. The landlords handling of the complaint.
Rooftop Housing Association Limited (202317069)
The complaint is about the landlord’s response to the resident’s reports of repairs and adaptations required at the property. We have also looked at the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202335198)
The complaint is about the landlord’s handling of reports of a leak into the property.
Hyde Housing Association Limited (202328571)
The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. Complaint handling and record keeping.
Sanctuary Housing Association (202303393)
This complaint is about the landlord’s handling of the resident’s requests for soundproofing in her property.
Clarion Housing Association Limited (202313298)
The complaint is about the landlord’s handling of: The communication to the resident about parking space availability and permits at the resident’s housing development. The associated complaint.
Hyde Housing Association Limited (202318279)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.
Sanctuary Housing Association (202343645)
The complaint is about: The landlord’s handling of a leak and the associated repairs. This Service will also investigate the landlord’s complaint handling.
Clarion Housing Association Limited (202325106)
The complaint is about the landlord’s: Response to the resident’s request for a management transfer following incidents of antisocial behaviour. Handling of the associated formal complaint. Record keeping with respect to the issues.
Orbit Housing Association Limited (202342464)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
Croydon Churches Housing Association Limited (202309423)
The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident’s property.
Hyde Housing Association Limited (202305990)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.
Habinteg Housing Association Limited (202206829)
The complaint is about: The landlord’s handling of the installation of the resident’s kitchen. The landlord’s complaint handling has also been considered.
Clarion Housing Association Limited (202212254)
The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202311690)
The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202314459)
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202304853)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould in the hallway cupboard. The Ombudsman will also investigate the landlord’s complaints handling.
Nottingham Community Housing Association Limited (202312775)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property.
Hyde Housing Association Limited (202307080)
The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. Leaks and damp in the property. The Ombudsman has also considered the landlord’s associated complaint handling.
Clarion Housing Association Limited (202211561)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Hyde Housing Association Limited (202313313)
This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.
Orbit Housing Association Limited (202226906)
The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
Peter Bedford Housing Association Limited (202310962)
The complaint is about the landlord's handling of the residents reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202219645)
The complaint is about the landlord’s handling of: The resident’s reports of defective heating and a lack of insulation within the property; The resident’s associated complaint. The Ombudsman has also considered the landlord’s recordkeeping in this case.
Wandle Housing Association Limited (202313860)
The complaint is about the landlord’s handling of: The cleaning and repairs in the common areas of the resident’s building. Reports about anti-social behaviour (ASB). The resident’s request for details about their service charges. Requests about how it meets its obligations to test electrical, gas, and fire safety equipment. Actions …
Phoenix Community Housing Association (Bellingham and Downham) Limited (202234494)
The complaint is about the landlord’s response to the resident’s report about the condition of the walls in the property upon letting and her request to be reimbursed costs incurred in remedial works. We have also considered the landlord’s handling of the associated complaint.
Rooftop Housing Association Limited (202306466)
The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and rent in advance payment prior to tenancy sign up. Visits after the tenancy started. The Ombudsman has also considered the landlord’s: Complaint handling associated with the resident’s request for compensation. …
Clarion Housing Association Limited (202334904)
The complaint is about: The landlord’s handling of repairs in the property. The landlord’s response to reports of leaks, damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202224938)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak affecting the communal areas. The resident’s reports of deterioration to the structure of the building and the lack of a cyclical programme of works.
Hyde Housing Association Limited (202302504)
The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Rooftop Housing Association Limited (202325127)
The complaint is about the landlord's handling of: The resident’s reports of various repairs including: Damp and mould; a cracked wall and a leak from the chimney stack. Insulation for the attic. Replacement baths. Asbestos. A decant (a temporary move). The associated complaint.
Wandle Housing Association Limited (202346420)
This complaint is about the landlord’s handling of damp and mould in the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202303045)
This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the front door. Damp and mould in the resident’s property.
Hyde Housing Association Limited (202317272)
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s complaint handling has also been investigated.
Together Housing Association Limited (202327540)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be replaced. Handling of the associated complaint including the level of compensation offered.
Hyde Housing Association Limited (202335754)
The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of the complaint.
Hexagon Housing Association Limited (202309596)
The complaint is about the landlord’s handling of: The payment of compensation for delayed shower repairs. The resident’s formal complaint.
Sanctuary Housing Association (202309429)
The complaint is about the landlord’s response to the resident’s reports of: Leaks and loss of electric in the communal area. Asbestos in the ceilings in the communal area. Damp in the resident’s property. A mice infestation in the resident’s property. Faulty electrics in the resident’s property. This Service has …
Clarion Housing Association Limited (202308878)
The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.
Clarion Housing Association Limited (202308660)
The complaint is about the landlord’s handling of: The residents request to be rehoused. The complaint.
Clarion Housing Association Limited (202334682)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Estuary Housing Association Limited (202225058)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Estuary Housing Association Limited (202311016)
The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.
Great Places Housing Association (202339026)
The complaint is about the landlord’s handling of the resident’s communication instructions.
Nottingham Community Housing Association Limited (202234216)
The complaint is about the time taken by the landlord to address issues with ventilation and airflow.
St Mungo Community Housing Association (202346162)
This complaint is about the landlord’s: Response to the resident’s reports of mice. Response to the resident’s concerns around inadequate heating. Handling of carpet replacement works. Response to the resident’s requests for compensation due to lift outages. Response to the resident’s vulnerabilities, health, and welfare concerns. Complaint handling. Record keeping.
Together Housing Association Limited (202307129)
The complaint is about the landlord’s handling of the resident’s reports of high temperatures in the property. The landlord’s handling of the complaint has also been considered.
Trident Housing Association Limited (202232115)
The complaint is about the landlord’s handling of the resident’s: Report of a faulty boiler. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)