Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The property is a 2-bedroom flat on […]
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in […]
Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident is a joint tenant of the landlord since 2017. […]
Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 3-bed flat. The resident had a […]
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 November 2025 Background The resident has been a leaseholder of the landlord since 29 […]
Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 November 2025 Background The resident lives in a first floor flat. […]
Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 12 November 2025 Background The resident has been a tenant of the landlord […]
Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November 2025 Background The resident’s shared ownership lease started in July 2022. The property was a […]
Decision Case ID 202319513 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 12 November 2025 Background The resident lives in a 2-bedroom, mid-floor flat within a block owned […]
Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 November 2025 Background The resident lives in a 2 bedroom […]
Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident has a lung condition that […]
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom […]
Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 November 2025 Background The resident lives in a flat with two other joint […]
Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November 2025 Background The resident is a leaseholder of the landlord. He complained to the landlord […]
Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 November 2025 Background The resident lives in a 2-bed house with her partner […]
Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 November 2025 Background The resident has told the landlord that she is vulnerable and […]
Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 November 2025 Background The property is in a building that contains 2 flats. The […]
Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident lives in a 4-bed […]
Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 6 November 2025 Background The resident has been a tenant of the landlord at […]
Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder. She raised concerns regarding the repairs, […]
Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord, and her tenancy began […]
Decision Case ID 202406742 Decision type Investigation Landlord Lewes District Council Landlord type Local Authority / ALMO Occupancy Secure Tenancy Date 6 November 2025 Background The resident was a secure tenant of the local […]
Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 November 2025 Background The resident is the shared owner of the property. The landlord is […]
Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 November 2025 Background The resident became a leaseholder of the property in October 2018. […]
Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in a ground floor flat. They said they have […]
`Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 6 November 2025 Background The resident lives in the 1 bedroom 4th […]
Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 5 November 2025 Background The resident is a leaseholder of the […]
Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 November 2025 Background The resident was in the process of having numerous repairs completed […]
Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 4 November 2025 Background The resident is a […]
Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a one-bedroom flat on the third floor of […]
Decision Case ID 202343847 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom property with her […]
Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a property […]
Decision Case ID 202447441 Decision type Investigation Landlord East Riding of Yorkshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a […]
Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom semi-detached house, her […]
Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 3-bedroom house. The tenancy started in July 2019 […]
Decision Case ID 202515498 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident reports that she has experienced […]
Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident has been the leaseholder of […]
Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 4-bedroom terraced […]
Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 October 2025 Background The resident has lived in the property as a leaseholder since 2012. […]
Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The property is a ground-floor flat. The resident […]
The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as part of the investigation.
Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2-bedroom flat within a block owned […]
Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground […]
Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow. The landlord is aware […]
Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 October 2025 Background The resident lives with her family in a 2 bedroom flat in […]
Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has 4 children who are all under 11 […]
Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident occupies a 2-bedroom house with her 2 children. The landlord […]
Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom bungalow with his wife. […]
Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property is […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |