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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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29 Aug 2025 Maladministration Incommunities Limited (202407805) Case 202407805 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 29 Aug 2025 Maladministration Karbon Homes Limited (202316964) Case 202316964 · Managing Relations The complaint is about the landlord’s: handling of internal and external repairs to the property’s walls and floors, and the … 29 Aug 2025 Maladministration Karbon Homes Limited (202430991) Case 202430991 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs. The Ombudsman has also looked at … 29 Aug 2025 Maladministration Karibu Community Homes Limited (202329401) Case 202329401 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damage caused by a leak. 29 Aug 2025 Maladministration London Borough of Brent (202436365) Case 202436365 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. 29 Aug 2025 Maladministration London Borough of Hackney (202342556) Case 202342556 · Responsive repairs/activity The complaint is about the landlord's handling of electrical repairs following a leak. 29 Aug 2025 Maladministration London Borough of Hackney (202449374) Case 202449374 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 29 Aug 2025 Maladministration London Borough of Lewisham (202411470) Case 202411470 · Local Authority / ALMO or TMO The complaint is about the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould … 29 Aug 2025 Maladministration Manchester City Council (202420395) Case 202420395 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal boiler. 29 Aug 2025 Maladministration Notting Hill Genesis (202435906) Case 202435906 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff … 29 Aug 2025 Maladministration One Housing Group Limited (202422327) Case 202422327 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of a blocked kitchen sink. 29 Aug 2025 Maladministration Peabody Trust (202345786) Case 202345786 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the … 29 Aug 2025 Maladministration Peabody Trust (202417283) Case 202417283 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has … 29 Aug 2025 Maladministration Royal Borough Of Greenwich (202321818) Case 202321818 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint. 29 Aug 2025 Maladministration Stonewater Limited (202436174) Case 202436174 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of damp and mould. 29 Aug 2025 Maladministration Thurrock Council (202446786) Case 202446786 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. 28 Aug 2025 Maladministration Chesterfield Borough Council (202418945) Case 202418945 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reports of damp and mould throughout his property. 28 Aug 2025 Maladministration City of Westminster Council (202442543) Case 202442543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The resident’s complaint. 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Maladministration London Borough of Ealing (202427554) Case 202427554 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have … 28 Aug 2025 Maladministration London Borough of Enfield (202338681) Case 202338681 · Managing Relations The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of … 28 Aug 2025 Maladministration London Borough of Hackney (202449252) Case 202449252 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her reports of leaks, damp, and mould. 28 Aug 2025 Maladministration London Borough of Islington (202346285) Case 202346285 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, and mould. 28 Aug 2025 Maladministration Norwich City Council (202433623) Case 202433623 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports of noise and anti-social behaviour (ASB). 28 Aug 2025 Maladministration One Housing Group Limited (202444755) Case 202444755 · Managing Relations The complaint is about the landlord’s handling of repairs to the windows and doors in the property and the associated … 28 Aug 2025 Maladministration Peabody Trust (202446363) Case 202446363 · Managing Relations This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the … 28 Aug 2025 Maladministration Rooftop Housing Association Limited (202441313) Case 202441313 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation … 28 Aug 2025 Maladministration Southway Housing Trust (Manchester) Limited (202429505) Case 202429505 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. … 28 Aug 2025 Maladministration Sovereign Network Group (202327877) Case 202327877 · Managing Relations This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The … 28 Aug 2025 Maladministration West Northamptonshire Council (202440607) Case 202440607 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The … 28 Aug 2025 Maladministration Yorkshire Housing Limited (202337390) Case 202337390 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the roof and the subsequent damp and mould. Complaint handling. 28 Aug 2025 Maladministration Yorkshire Housing Limited (202451053) Case 202451053 · Managing Relations The complaint is about the landlord’s handling of reports of damp, mould and excess cold. The landlord’s complaint handling is … 27 Aug 2025 Maladministration Accent Housing Limited (202340206) Case 202340206 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of issues with the heating and hot water in … 27 Aug 2025 Maladministration Accent Housing Limited (202344983) Case 202344983 · Managing Relations The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling 27 Aug 2025 Maladministration Birmingham City Council (202431353) Case 202431353 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. … 27 Aug 2025 Maladministration Bristol City Council (202421459) Case 202421459 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Complaint handling. … 27 Aug 2025 Maladministration Bristol City Council (202440707) Case 202440707 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and associated repairs to … 27 Aug 2025 Maladministration Freebridge Community Housing Limited (202447154) Case 202447154 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and structural concerns. 27 Aug 2025 Maladministration Leicester City Council (202309827) Case 202309827 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including … 27 Aug 2025 Maladministration London Borough of Wandsworth (202450375) Case 202450375 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 27 Aug 2025 Maladministration Manchester City Council (202412846) Case 202412846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs … 27 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202341512) Case 202341512 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak … 27 Aug 2025 Maladministration Newlon Housing Trust (202336954) Case 202336954 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damage to her possessions following a leak at … 27 Aug 2025 Maladministration Octavia Housing (202323466) Case 202323466 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of heating issues at her property. The Ombudsman has … 27 Aug 2025 Maladministration Thrive Homes Limited (202450757) Case 202450757 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and subsequent repairs. 27 Aug 2025 Maladministration Together Housing Association Limited (202416577) Case 202416577 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), including its response to … 27 Aug 2025 Maladministration Town and Country Housing (202447166) Case 202447166 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s defect reports. 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 26 Aug 2025 Maladministration Birmingham City Council (202404739) Case 202404739 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the … 26 Aug 2025 Maladministration Canterbury City Council (202348393) Case 202348393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation …